TD Insurance Auto Insurance Reviews

They play the waiting game and dodge communications to avoid paying claims! Horrible human beings hired as representatives and "managers" who don't care and seem to be incentivized to rip you off. I had a simple not-at-fault accident and they wasted months of back and forth, switched me to another representative after mine had gone unresponsive for months and now claim the one year is passed and that I will not be paid what I was due. Go anywhere else but here is you want to be "covered"... can't call it coverage if they don't pay!

I had a claim for my new truck. It got hit while parked and was totalled. TD did not want to replace the vehicle (even though we paid an extra premium) and forced us to repair it. Repairs took several months and happened to be completed during the peak of the COVID 19 pandemic. Instead of waiting for the situation to get better they decided to cancel the payment extension of our rental and gave us a day to coordinate pick up and drop off of our car and car rental. They had no consideration for us nor the current situation affecting the entire world - not even exceptional circumstances could get TD to implement some decent customer service. So sad.

They didn't return calls until I left a message that I was calling a lawyer. No, I have been sent to another claim agent left message to guess what no return.

I just got new car insurance from TD auto insurance Canada. I admit to missing one payment and was assured by the representative that my next payment would be deducted on the 21 of March. I put money down and waited for a notification from my bank for the deduction (which never came) I decided to call and let them know the situation. That representative was helpful even though he may have given me the wrong info. Another representative was helpful as well and did her job. However, another guy was the most awful supervisor and very rude. This guy made up his mind not to help out from the beginning. He listens to so many people and fails to understand each customer individually. He charged me the full amount of the insurance and told me there's nothing he can do. He told me to keep quiet whiles he spoke. Such awful awful customer service. Guys, I suggest trying another insurance. Please do not make the same mistake I made.

My adjuster was extremely uninformed in traffic laws, uninterested in my side of things, EXTREMELY rude, horrible attitude, no communications until I got a hold of her supervisor multiple times, and when she returned my call finally, I swear her attitude was intolerable. My health benefit adjuster failed to communicate or return my emails for WEEKS on end, to let me know how to proceed for reimbursement claims. I would NOT recommend them. Extremely unprofessional and uninformed employees.

Unavailable online. On hold forever! Access to site disconnected for no reason!

I am happy I was able to find this site which explains a lot about TD Insurance. So I created a claim five days ago. The adjuster never answers my phone calls and now I understand that this is standard practice for TD Insurance. As I understand it will be wasting time trying to contact TD so I am going to file a claim to "General Insurance OmbudService". Let's see if it works or not

Absolutely terrible experience with TD Insurance. I filed a claim for severe damage to my bumper and undercarriage of the car. I was driving down a dark road late at night (no streetlights) and as another car was about to pass me going the opposite direction. Just as the car passed I was struck by a moving object. I know with 100% certainty that it was a moving object as I saw something moving out of the corner of my eye just before the impact was made. I assumed it was an animal since we do have a lot of incidents like that on that particular road. TD insurance lied to me throughout the process, first telling me that the adjuster would likely be there to take pictures the next day. It ended up taking 4 days. During that time I was stuck paying for a rental car. TD insurance called me on the 4th day after the claim was reported to tell me that they were changing the comprehensive claim to an at-fault accident and claimed I hit a pothole or chunk of ice in the middle of the road. As I mentioned before, this was not possible as I could see in front of me the whole time and whatever hit my car was moving. A pothole would not cause front bumper damage and a piece of ice wouldn’t cause severe damage to the undercarriage of the car. On top of that, the bumper was damaged at the corner of the car providing that whatever struck my car was moving into the path of my car. Additionally, TD insurance tried to quote the claim based on used parts from a scrapyard. I will be cancelling me and my wife’s home and auto insurance immediately and we will never do any business whatsoever with TD as a whole. This company has no integrity and will try to screw you out of any money they can.

Here was the course of events: 1) Truck received minor fender bender (other persons fault) 2) Took it to TD insurance and was told that not only would the other party cover everything but that they would also cover a rental car while the truck is being fixed. I was given a date to bring the truck back (after parts had been delivered) 3) Brought truck back, was told upon arrival that the parts were not there and that I would have to bring my truck back later. They said they had left a message telling me that the day before. Checked phone, no missed calls, no message. 4) Brought truck back in. This time parts were present, but then they told me that I no longer had a rental car covered. This time I came with my 8-month pregnant wife. I told them that they told me this would be covered on my first visit. They checked in their system and this was written down that they told me this on my initial visit (proof...I call it). But they said "sorry" and that this had changed, and that TD was no longer able to give me a rental car. I was angry, obviously - said some things I don't regret. 6) I went home, again. 6) Then I called the manager, who sorted out the situation the next day. I came back the next day and received a rental car. So, what do we do with all of this? Let's go through the issues: I was told I was going to get a rental car, then they didn't deliver. They said "sorry", but not sorry enough to fix the problem they caused...