TD Insurance Auto Insurance Reviews

I have been trying to reach them from day ONE! I bought the insurance 2 months ago and wanted to create a login account to see my insurance details and now want to change the payment information (as I had used my US credit card to make the first payment and now I got my Canada credit card and wanted to put it on file) but not able to reach them through the phone. Everyday waited for around 1 to 2 hours on hold and was never able to connect to a single person. Escalated multiple times through the email ID they have provided, I think both are FAKE email IDs as all I ever get is system generated auto-replies. I MOVED FROM the US to CANADA and I can 100% state that this INSURANCE company is total FRAUD & SCAMMERS and it is nowhere near to an average US Auto Insurance company. An average US auto company provides 100 times better service than these SCAMMERS!!! STAY AWAY FROM THESE PEOPLE. Now I am planning to discontinue their service but not sure how to do it as you cannot reach anyone on the call. FEELING HELPLESS.

I moved to Alberta from another province and despite my having proof of insurance previously they charged me almost 3x what I should have been paying because I didn't have an "insurance history" in Alberta. Every time I've tried to contact them it has had to be by phone (I went into an office and was told that they couldn't help and had to call) and each time I've been on hold for no less than an hour. This most recent time was an hour and forty-five minutes and when I finally got through the call taker almost immediately hung up on me. Save yourself the trouble and avoid TD all together

It seems like I have to take a day off to reach a service representative just to update my policy!!! Ridiculous waiting time. I have been trying for a week and still not successful.

I had a tree fall on a trailer insured on its maiden voyage. I previously had insured a tent for 7 years. The first call they claimed it wasn’t insurance. The next call they figured out their error. Took them a month to appraise. So we purchased a cover to protect the dime-size hole made by a puncture. Well, they don’t patch! They replace so a new roof writes off the trailer. Useless insurance company. It was out one day and they claim it devalued 1100$. A very expensive night!

The worst customer service I’ve ever received. Wouldn’t recommend this company to anyone. They can’t even provide you with basic documents. I've been calling for a tax letter of premiums paid for 6 months. Still have yet to receive it. I’ve made so many complaints and phone calls I’ve lost track. I’ve had managers call me only to say they will call me right back and then they don’t.

I bought insurance for both my cars. I was happy with the price and everything. Recently I sold one of my cars as it was not suiting me anymore. Have been trying to reach them on phone for 2 and a half hours now. Waiting and waiting. I have tried that before and usually, it takes ages to get connected. So I thought whatever I will just leave it as I have no time to deal with it until I buy my next car. So I wanted to experiment. I called them on my wife’s phone and it kept going and going for an hour. So I switched to my phone and did an insurance quote and stated I would like to be called later on to buy my insurance. Before I could close the internet tab I got called. Obviously, the connection interrupted and nobody tried calling me again. So I thought whatever. Dissatisfied with customer service as nobody gives a damn about paying customers but only new potential customers.

I have been with TD for many years. I have multiple cars and motorcycle insurance with them. Up till last year, I had my house insurance with them. They have decent rates and the best rates for my motorcycle that I have ever been able to find. The biggest reason I have given them only two stars is their customer service. It is absolutely unacceptable. I have spent multiple hours on hold with this company. Everyone has things to do in their life. We have careers, families, and all kinds of other things in life to take care of. Waiting on hold for hours at a time is completely unacceptable. Adopt a callback feature so people can go about their daily lives. We get it... you're busy. So are we. Get your act together soon or I am out. Too much time wasted listening to the same song playing over and over again.

Our auto claim adjuster was so rude to us even though the accident we have is not our fault! She keeps on repeating: you don't have collision coverage! Yes, we know that but the thing is I know the policy procedure the one who hit us our car is the one to be liable for our damage. She is degrading us imagine. We are paying our premium and we are not-at-fault of the accident we had! We are being hit by a trailer truck last Aug 13 and since it is the fault of that other driver and seen also in the police report the insurance of that third party will be the one liable for our damage. Seriously this adjuster doesn't know how to handle things and even her client. I was trying to call her manager for so many times but she is not returning my call.

I had a not-at-fault motor vehicle accident in 2018. I went through 7 adjusters and had to contact the insurance ombudsman to get any action. Then as an apology, they were sending a 50 visa gift card that 3 months later was not received. What a joke! The next year my premiums went up to $150.00, now this year up another 250.00 absurd! When I called to complain about my premium which I was given 24 days renewal notice, again, not acceptable! After being on hold for 2 hours and 24 mins all I kept being told was apologies, for the wait time, and all the insurance companies were going up to mine 15%. I informed the girl that during my 2 hour wait time I had time to get many quotes all less than what I am paying currently! One with a big name was the same as my new premium but insuring both my 4 runners and my husband's Toyota truck with full coverage. She then proceeded to tell me that she can lower my premium by removing full coverage on my vehicle. Seriously? After 35 years + banking with TD and insurance with them for 25+ years, then can take a hike! Avoid them at all costs! No COVID relief either thanks TD for a whole lot of nothing!

Every time I call TD I am put in line and have to hold for over two hours for someone to finally be able to help me! Even after you get a customer service representative to help you they take forever to figure out what is actually going on and end up putting you on hold for another hour or so! Extremely annoying