TD Insurance Auto Insurance Reviews

Had a collision claim 5 months ago, Was very bad experience with TD, they tend to prolong the matter intentionally to pay as little as possible, requested to escalate the claim but the internal escalation is not done effectively. I had to contact a lawyer and after he wrote them they resolved the claim and covered all expenses 2 days later. Their operation is no different than a scam artist.

My own experience was on 2 occasions TD insurance made a charge on my account before the agreed-upon date thus leading to an NSF charge from them. On each of those occasions, they on their own suggested a new day for taking out but still, they were inconsistent with the days. What I can't seem to understand is why the inconsistency and if this was pecuiliar to me. Anyways, I am just got a few months left and switching for sure. My fear is I hope when I cancel they don't hit my account again.

I just wanted new insurance papers as mine expired, never received them... Therefore, I tried to call without any luck. Even by email, no luck whatsoever.

Know that if you are assigned an adjuster with TD Car insurance then they are most likely going to leave you high and dry. They will most definitely not pick up your calls, respond to your emails even if you really need to get in touch with them or get back to you anytime soon. Be prepared to pay more for car rentals as they will not investigate the issue timely. (Once the issue has been passed down to your leasing company, TD will do nothing for you even if the investigation hasn’t been completed. Not even cover car rentals. They also won’t give you an update or provide you with a status other then “we are investigating” - this for us has gone on for 4 weeks now). You can count on TD car insurance to make a bad situation even worse and mess with your mental and financial wellbeing. Definitely not worth being a client.

The invoice said 30 days. Customer service says 4-6 weeks. It's been 7 weeks and no refund. Absolutely ridiculous. This company is so unorganized.

So, 2017 I was parking at my friends driveway which is on a curve and I ended up hitting the bumper of a rental Yaris on the curb. That caused damage on the plastic screws on the bumper and the rental company had to replace the whole thing. I called TD Insurance to ask them how it WOULD work if I use them to repair but I ended up using my Visa insurance because it would be cheaper for me. Anyway, after a while, I left TD Insurance to go for another company and now I was asking for a quote for a third party and they say I have an accident at fault on my record from 2017! These people put on the file that I was at fault for an accident?! I didn’t even use them at that time and my insurance quote is doubling because of that. Do not go with these guys, they’re useless and don’t care about customers.

I bought my first new vehicle in 30 years and unfortunately had an accident 10 weeks later... Electronic emails constantly but not a single person to ever talk to. Hours of wait times on the phone and days without a return call. Then the company goes behind my back and authorizes repairs without calling me. They authorize 39 thousand in repairs on a 48 thousand dollar vehicle, not including mechanical costs and want me to wait 3 months for delayed GM parts plus a month for repair including the replacement of 4 of 6 airbags. This company plans on spending a total of 15 thousand more to repair the vehicle than it would cost to replace new. This company is a complete joke to deal with and forget talking to anyone. Now after 40 years of driving with my first accident claim I understand why they are rated by the public as a total disaster. TD, you don't deserve your one out of 5 stars rating.