TD Insurance Auto Insurance Reviews

The invoice said 30 days. Customer service says 4-6 weeks. It's been 7 weeks and no refund. Absolutely ridiculous. This company is so unorganized.

So, 2017 I was parking at my friends driveway which is on a curve and I ended up hitting the bumper of a rental Yaris on the curb. That caused damage on the plastic screws on the bumper and the rental company had to replace the whole thing. I called TD Insurance to ask them how it WOULD work if I use them to repair but I ended up using my Visa insurance because it would be cheaper for me. Anyway, after a while, I left TD Insurance to go for another company and now I was asking for a quote for a third party and they say I have an accident at fault on my record from 2017! These people put on the file that I was at fault for an accident?! I didn’t even use them at that time and my insurance quote is doubling because of that. Do not go with these guys, they’re useless and don’t care about customers.

I bought my first new vehicle in 30 years and unfortunately had an accident 10 weeks later... Electronic emails constantly but not a single person to ever talk to. Hours of wait times on the phone and days without a return call. Then the company goes behind my back and authorizes repairs without calling me. They authorize 39 thousand in repairs on a 48 thousand dollar vehicle, not including mechanical costs and want me to wait 3 months for delayed GM parts plus a month for repair including the replacement of 4 of 6 airbags. This company plans on spending a total of 15 thousand more to repair the vehicle than it would cost to replace new. This company is a complete joke to deal with and forget talking to anyone. Now after 40 years of driving with my first accident claim I understand why they are rated by the public as a total disaster. TD, you don't deserve your one out of 5 stars rating.

Terrible customer service. They auto-renewed my policy (without my permission) after I moved out of the province. When I then called to cancel my insurance, everything seemed fine. I then began receiving letters and phone calls threatening that if I didn't continue to pay my premium they would cancel my insurance. Great! I wanted my insurance cancelled, which I why I called you and cancelled. After hours and hours on hold on my third call with them, I am eventually told that I owe a $114 in cancellation fees. I refuse to pay it. End of story. You renewed my policy without my permission after I moved out of province and refused to cancel my service when requested, threatened with letters and phone calls, and now you want more of my money? Not going too happy. BBB claim opened. Happy to take you to small claims court. 5 years as a customer with zero claims and this is how TD Insurance will treat you. I highly recommend avoiding this company.

Avoid getting auto insurance with TD insurance as they will rob you of the way that you will not know. There Cancellation Fees are too high. I was having the insurance with them and then I cancelled it. The insurance lasts only for 2 to 3 days. They never contacted me for any cancellation charges or anything like that. They never emailed or mailed me any invoice. Now after a year, I received a phone call from a collection company that I owe C$580 as a result of the cancellation of the Auto Insurance a year ago. I left shock that how it could be C$580 for a couple of days insurance. I called TD Insurance and the agent told me that it includes insurance plus cancellation charges plus the late fee to add up to C$580. I asked him why the TD insurance never contacted me for a period of one year and they direct send the case to a collection. The agent said that TD has contacted me but I am still wondering when and how they contacted me. Now I have to pay these unsolicited charges. AVOID TD AUTO OR ANY OTHER TYPE OF INSURANCE THEY ARE ROBERS.

They did nothing for me. Put in a claim for motorcycle damage from a massive pothole that was unavoidable. Would not cover the costs for assessment of damage from Harley Davidson dealer. Did not pay the GST on repairs and were unwilling to go after the owner of the property where the pothole was to cover my $1000 deductible.

Avoid if possible. Every time I need to contact them it would take at least 3 hours of waiting on the line, then they charge an immense amount of money for no service whatsoever. Look at deductibles and see what their actual offer for their price. Definitely not customer service.

We received a letter from TD Insurance dated June 18, 2019. The letter informs us that our premiums had been miscalculated and we are owed $1826.73. The cheque was made payable to both husband and wife. As we do not have a joint account the bank would not honour it. TD was contacted, after hours on hold. It is now September 27th and we still have not received the cheque. Shame on you TD. Your lack of customer service and satisfaction is abhorrent.

After an accident, TD insurance was an absolute nightmare. My vehicle sat in the body shop parking lot for nearly two weeks before the body shop itself tracked me down to ask why my car was abandoned in their parking lot, and if I wanted to proceed with a quote for repairs. I had been told by my TD appraiser that it would be fixable, and completed within 9 days, only to get this call informing me there has been no action for more than 10 days from when I spoke to a TD rep. Another 8 days go by, and they inform me they are unable to fix the car. I had to cancel a road trip, and multiple business opportunities because of the rental they authorized me, despite driving a seven-seat vehicle. They told me that this was unfortunate but irrelevant. Their gross negligence cost me thousands of dollars in revenue and time. When I finally did receive an offer for my car, it was approximately half of what I expected. The report they gave me was for cars with similar year and mileage, but clearly, they took the average of the five cheapest, and likely poorly upkept vehicles as their reference. My car was in pristine condition, and I am unable to buy anything even remotely comparable.

I have been with Meloche Monnex for over 20 years. My premium recently went up 20%. I had no claims, no tickets, perfect record. I tried calling the helpline for clarification. It took over 2 hours to finally get through and then was put on hold. Who has time for this? I am switching. Go to find an insurance broker. At least you can reach a real-life knowledgeable professional in good time.