TD Insurance Auto Insurance Reviews

Had tires slashed. They didn’t provide me with a rental, which I’m supposed to get and didn’t pay to fix my vehicles. After a month with no vehicles, I paid for it myself. The adjuster was nasty. Do not buy this insurance.

TD insurance is the worst insurance company I ever saw in my life. In 2018 May, I met with an accident and I had a tough time contacting adjuster and his manager. It took 6 months. After a lot of calls and emails, they settled everything. I thought at least after 6 months my hustle is done and now I came to. Now they put me at fault, which was not the same thing they told me when I was talking to them. They messed up everything and I was trying to contact TD and they said adjuster will give me a call in 2 days, which he didn't. So I tried contacting the adjuster who gave me the wrong contact number, which they said is not a big deal and then they said that the adjuster is not working anymore and I have to talk to a manager. The best part now is the manager is not available for a week. I don't know how long it will take now to adjust everything. I don't go to TD and I don't suggest anyone to choose TD for insurance.

Made a hit and run claim about 4 months ago. Received an e-mail the first month asking for a police report number, emailed back with the information they asked me for. Didn’t hear from TD for 2 months after. When I called to ask for an update, I was told I never gave a report number. After the woman went through her emails and found the one I sent her 2 months prior with the police report number, her response was “Oh, nevermind. I found it, sorry”. 2 months later? This month they have told me I need to “pay out of my own pocket” (direct quote) because they are unable to find a collision report. It took me 30 minutes to receive a collision report from the cops and send it into TD. I have been given the runaround for months, no customer service, no explanation. I was never even given the breakdown on how this claim would be handled. Absolutely disgusted by this insurance company. Do yourself a favour and avoid spending your money here, I know I would’ve.

We had a TD customer hit our parked car and it's been a disaster to get it fixed. They never contacted us once. This happened in November, it is now January and no settlement. When we finally got the appraiser here, he was late when my boyfriend needed to leave for work. He didn't call to let us know we had to call him 20 and 5 minutes before he had to leave, he went to the wrong customer's house. That was early December and we heard nothing back. Called back early January and every single person has given us different answers to how we can keep the car and the cost. The money offered was a HUGE lowball for the vehicle and our situation. One of the agents was especially disrespectful and unhelpful. He was rude, arrogant and unprofessional. When we tried to speak to someone to rectify this, he complained we were wasting his time and hung up on us on Friday and from there on no one would even answer our calls, so now we have to wait till Monday to call again. We have waited on hold for a total of over 6 hours with this TERRIBLE COMPANY! This whole company is a JOKE, the staff is crap and pray to Jesus some idiot with their insurance doesn't run into you.

I am not even a customer and from the experience of a family member will NEVER be a customer. 2 months to decide if a vehicle is to be written off!! Was not informed by the company, was informed by collision mechanic, who had been trying to get ahold of the adjuster for weeks!! NOW trying to get ahold of the adjuster for weeks again!!! I am trying to help this person to get some answers or even try to get TD to answer an email, a phone call for GOD SAKE, send your response snail mail!! Legal action is now going to be taken. What is wrong with you people? Someone has to fight tooth and nail just to be helped? I thank God he was not injured, he would have died by now waiting for your help!! Buyer Beware, they talk a good game to get your money!!

First time ever in my life...I'm so "impressed" lol. TD insurance customer service speaking out exactly "I'm not WILLING to" help in a call with me, and after they provided wrong information that not only confused me but also gave me a lot of troubles, I called again to verify. Hearing totally different information I got confused, then not letting me ask the representative said: "Do you want my help?" in a tone obviously equal to "If you want then shut up!". Not professional, not helpful, NEVER EVER do your business with TD insurance!!!

Not as transparent as they think they are. Constantly having to do digging in order to get information.

TD Meloche Auto insurance has zero customer service. They have owed me a refund for over 2 years and still waiting. No one answers the phone - no one provides details on why I am still waiting - only a request for a letter that has been delivered to them no less than 4 times. Avoid Avoid Avoid!

Do not get insurance with TD. You will regret it. My advisor would not return calls or emails. He also would not let me come to see my car in person. He also refused to send me the repair statement in writing and tried to pressure me into writing off my car and taking a very low payout, all over the phone. After submitting a formal complaint I was finally sent a copy of the repair estimate and it was totally different from what I was told over the phone. After three weeks and a formal complaint, I was finally allowed to see my car again. I was truly shocked at how crooked and poorly run this place is. If I could give a lower rating than 1 star, I would. To make things even worse, when I complained through TD, they admitted I had been treated terribly but did nothing to fix it. Just meaningless apologies from someone over the phone, who does not even work at the location I went to.

Insured with this insurance company for over 5 years. I just recently moved my insurance policy to include my truck and have my "summer car" taken off. This resulted in a credit of $129.95. The notification from TD stated that the refund would be credited to my credit card on 13-Oct-18, keep in mind that I requested this change on 06-Oct-18. The credit did not appear on my credit card, so I contacted them only to be told that the credit won't be given until 6 weeks from the date stated in the notification. I struggle with the fact that the notification stated the credit would be on the 13-Oct and being told by phone that it would be 6 weeks. Had the notification from them, dated 15-Oct, stated that it would have been easier to accept. Six weeks is now up and still no credit, how much money do these people make off the interest for ALL the money they withhold? New insurance company next time.