TD Insurance Auto Insurance Reviews

My fiancé and I were involved in a not-at-fault car crash when the other driver fell asleep and rear ended us. We are both injured and we have not been able to return to work. Our TD insurance adjuster is rude on the phone. She interrupts us regularly and she doesn't care to listen to what we are going through. She refuses to answer our questions and insists that we go through our lawyer even though it's a simple question and we have her in the phone. She doesn't answer when our lawyer calls and defends herself by how many days she can delay before having to reply. We are professional acrobats / pro athletes and it is absolutely crucial for us to be rehabilitated so that we can go back to work. Our adjuster delays an our ability to get access to the treatment we require and when we try to voice our concern she will raise her voice and and be offensively rude.

I would highly recommend anyone considering to get TD auto insurance to search elsewhere other than TD insurance because if you do have a claim and if you do have injuries, their priority will be in keeping their own expenses low instead of approving you the services you need to get better. They don't feel like allies, they feel like the enemy.

I had an accident due to extreme weather conditions on December 11th. Phoned in a claim and was transferred to an extremely rude insurance adjuster. He was overbearing and abrasive. It's ironic that they send out emails with the header "We're here to help" because my experience has been the complete opposite. My claim is still under investigation and I have not heard a word from anyone at TD Insurance on the status. It's gotten to the point where I can no longer speak to this person because of his rudeness. It's unsettling! There are way better insurance companies to do business with.

After being told by TD they would not renew our policy after 18 years of doing business cause of one accident and two minor tickets , I had to find new insurance .
When I contacted TD to inform them of the date we would no longer require their businesss first I was on hold for over 30 minutes then it took 30 minutes of dealing with a very disrespectful representative.
We will be cancelling ALL our dealings with TD including bank accounts and moving all our investment accounts
TD has NO loyalty to their customers

If you are trying to pay by phone, at least, you need to spend a half day on the line.

I was waiting for over 2 hours on the phone to speak to the person.

Attitude to the customer is very bad. please do not call them you might lose your half day.

18 years with TD paid for accident forgiveness , wife had one accident ( First claim on our policy ever) accident was her fault got a minor ticket , had a minor speeding ticket the year before
They will now not renew our policy
Cause of TD we now have to start over and our rates have sky rocketed.

DO NOT BUY TD GENERAL INSURNCE

I called TD today to set up car insurance. The representative was friendly on the phone, although it was clearly only to get information out of me. She asked me about my living situation and I explained i live in a large shared home with 7 roommates, similar to a student housing situation.
They insisted that the only way I could insure my car was to have every licensed driver who lived in the home on the policy. They said that the driving record of every licensed driver would affect my premium. I had tried to explain to them that this was absolutely not practical in any way. That i would be the only person in the house that would be driving the car and I cant be responsible for 7 other peoples' driving records. They were having none of this and insisted I send a picture of everyone else's license. I had even explained that there was a possibility that some of my roommates could be moving in and out in the following months and they said it didn't matter. Everyone living there currently had to be on my policy. I think this is absolutely ridiculous. I definitely don't recommend going through TD to anyone who has multiple roommates or a similar living situation, They are going to rob you blind with the excuse that "someone might have to drive it in an emergency"

First I'm going to say is heed the warnings of the other reviews.
I have no claims and they cancelled one of my vehicles ,because they deemed it useless , the vehicle has high value after it was appraised.
I tried cancelling my other vehicle and all I was grief , I sent two notices in , one by mail which they claim they never received and one by email, and they sending notices . Even you talk to them claim the is active .
I don't know how they work in St. Johns , but here in Ontario you send a notice of cancellation it is cancelled. Shop around , I found other insurance companies a lot cheaper . I could if I would have a claim would they pay or maybe they wouldn't , we well never know. So read the reviews and take it to heart.

I have not received my renewal paper from them and they have taken out premium in advance which was higher than my previous amount. They always love to overcharge their customers. I asked them to cancel and they told me that I need to pay a termination fee (though my insurance coverage period is from November 27, 2016 to November 27,2017)!!! In a word, they are a MONSTER. I am planning to cancel all of my accounts with them.

By the look of all these terrible reviews, TD Insurance is one company to stay away from. All I know is, as a body repair person, TD Ins. is at the bottom of the totem pole for the rates they pay to body shops. They lag behind other insurance providers by about 20 years. I wonder where all the money is going that they are saving! I tried to get a response about this issue but it was to no avail. I guess that's par for the course for TD Insurance.

POOR customer service, wait times are beyond excessive. Very rude once you finally connect with them.