TD Insurance Auto Insurance Reviews

I have waited on hold for 45 minutes twice and still have not been able to make my claim. This is my Third call and I've been on hold now for 21 minutes and counting. This is crazy!

My auto insurance renewal was before I changed the car. Customer care gave me quote but the time of renewal premium was upside down. Customer representative did not act in a professional manner. Coughing on phone very loudly and interrupting my conversation. Finally, I ended the call hanging up on her.

They owe me money after I cancelled the policy renewal...I have complained about the reimbursement not being made three times...and I am still waiting for my money. Each time I am given a new date, which comes and goes without any reimbursement being made. Worst customer service ever...I will never use them again...and I was a customer since 1999.

Terrible wait time, over one HOUR...How is it that such a large company has a wait time of over an hour to talk to an agent?

Fair warning here, always go to your dealer or a reputable auto shop when getting car repairs covered by TD Insurance. Not only is their shop extremely inefficient (had my car for 8 days for a minor repair) but they actually replaced my broken passenger mirror with a great used AND FAULTY PART! Forced me to waste more time to go get it checked out at my dealer and while the dealer could have fixed it in 10 minutes, TD made me go back to their crappy shop to get the part replaced. That’s three separate appointments, 9 days and counting and the repair still isn’t complete. Cheap used, broken parts, poorly installed and far too much time wasted.

TD is by far the worst insurance company I have ever dealt with. Every time I call its 2 hours of me sitting on hold. There customer service reps are rude and unprofessional. They charged me for a vehicle I don't even own anymore for 4 months before getting in touch with me. I magically owe them 163 dollars to cancel my policy that I already canceled. They are criminal stay away!

Increase premium every year without a reason, even you have a clean drive record and no claim for benefits. When you want want to change to another insurer. TD charges you even more for cancellation fee!!! Don't go with TD.

I had a minor accident in late January and by the end of April, I’ve revived 1 email stating my claim was being processed a week after my vehicle was already in the body shop. The parts used to repair my one-year-old truck were not factory parts from the manufacturer. Third party aftermarket parts were used and do not match the original build quality. My adjuster also has been absent the entire process and does not respond to email or voice message. Any time I need answers I have to wait on hold for over an hour, explain the entire experience, transfer to another department and repeat. I made the switch from Intact and it was a huge mistake. Stay with Intact if you’re currently with them.