TD Insurance Auto Insurance Reviews

I've been with TD insurance for 3 years, no accidents, no claims. They gave me 1-week notice and then cancelled my auto ins. policy. I was explained that I got 2 tickets for past 3 years and that is the reason why they could not renew it, even though I had upgraded my license to G full. Awful company, would not recommend TD to anyone else.

Horrible experience. I wanted to pay in full for my insurance. So the company claimed they could not give me my policy till the money comes through. I paid them and 10 days later still no call back from them after calling multiple times throughout the week only to find out that they have apparently "rejected" the money and that it should be back in my bank account which it was not. I had to call my bank and they said they have nothing from TD insurance and that this actually happens quite often with TD insurance claiming they have returned the money. Now the bank is making an investigation into this company in order to get the $2,500 back from them. DO NOT USE THIS COMPANY!!!

I have had the worst experience with TD I have been a loyal customer for years. I have never had an insurance company like them, they have no sense of integrity and when I asked to make a payment from when I fell sick and ALMOST lost my LIFE !!! They were ignorant and wouldn't settle with me. They wanted me to pay 2000$ when I still have registered insurance right as I write this. I would never go to them, ignorant and zero concern for their customers

I have 4 vehicles, UTV, and home insurance with TD for the past 15 years. No Claims, and my reward? An 11.6% premium increase for 2016. Will be shopping around.

Just had mine go up 178$ a year. Phoned in and the representative tells me to drop comprehensive to save 700$ I say no and at the same time he is telling me my car is only worth 2000$ yet they are charging me 700$ a year comprehensive, you would think they would lower that rate to a more reasonable amount like 400$ a year. What a joke this company is.

Yes premium prices are one of the lowest out there, but apparently for a reason. A nightmare to deal with on all of my claims, frequently puts rates up with no explanation or reason (after being on hold for 30 minutes they cant even explain why except changes to market etc etc). Having a terrible time dealing with my physiotherapy right now, will be changing companies as soon as things are resolved. As with other people, if there was a no star option for Customer Service and especially Claim Service I would use it.

waited for over 20 minutes; still holding. TD cancelling policy without apparent cause. couple of claims that weren't his fault and only one that was. had to pick one star because 0 not available.

As with most of the other reviewers here, I had a horrible experience with TD Insurance. I had snowmobile insurance with them in the past. I got insurance for a new snowmobile I purchased in late October of 2014. I paid $581 in full for a 1 year policy. I sold the snowmobile in early February of 2015 as it was not what I wanted. I called to cancel my snowmobile insurance the day after I sold it. I had the TD insurance for a total of 111 days. Therefore, I should have gotten a pro-rated amount of $404 back. Instead TD Insurance informed me that they would return only $180 of my $404. They cited that their internal policy is to pro-rate snowmobile insurance higher in the winter because you are only really using it in the winter. What? The two people I spoke with at TD both admitted to me that there was nothing explaining this so-called "internal policy" in the policy documents sent to me...only one vague reference to "unearned portion of the premium" They said that if they allowed everyone buying snowmobile insurance to get the pro-rated amount back, everyone would simply get snowmobile insurance in December and cancel it in April. But, I told them I sold the snowmobile and would provide proof of that. They did not care. I could see a $50 admin charge or something like that, but they simply ripped me off for $224 because they know no one will go to small claims court for that amount. Basically, my experience with TD Insurance is that these guys will make up the rules to suit themselves. What do you think would happen with an insurance company like this if you have a claim??? I will never let TD Insurance insure anything I own.

Here's a cautionary tale. TD sent me my slips after setting up automated payments for a new auto policy for two drivers and three vehicles. All good, or so I thought. But an error took place in entering my banking information. They mailed a letter (regular mail) that I didn't open - my bad. Then they cancelled my policy without me knowing. Their bad.

When I discovered the situation, they said they mailed twice, and phoned and left messages twice. That sounded fishy because this is not the kind of voice-mail one would forget. And when I looked up my voice-mails on the dates recorded in their files - there were no messages from them.

Not only that, they told me that I was now not able to restore coverage with them because I'd been cancelled for non-payment. And not just with them, because that black mark went against my file with every other insurance company.

They put me in a really tight spot with that - and they were brutally inflexible about it across multiple phone calls over a period of 24 hours. The cost for me of not opening that envelope has been in the thousands: car rentals, selling off vehicles, shifting to a company car, getting my wife re-insured in a hurry under another carrier. But it could have been much, much worse had I had an accident while driving (unknowingly) without insurance. (Even the fine if you're caught driving an uninsured vehicle is $5000 ).

Weeks later, I complained through TD's facebook page. To their credit they looked into it and did promptly offer to reinstate my insurance and remove the non-payment flag from my file. I did appreciate those small gestures. But had they done the right thing in the first place, they would have tracked me down before canceling me over a keystroke error: Registered mail, courier, even a real phone call to a real phone number would have been appropriate contact strategies given what was at stake for any auto insurance customer. And when I called in - they could have handled my situation very very differently. I might not write a protest song and post it on Youtube, but I'll sure never look at that brand the same way again. Their homepage advertises "a simple way to protect the ones you love." Nice words. Nice words.

Was TD client for 12 years. All that time my insurance went down. And this year it went up 40$ for no reason at all. For many years TD was a good choice for insurance. Not anymore. So you will be loosing my dad's insurance (went up as well), my house insurance and my car insurance. "Thank you" for great service.