Car Insurance Reviews
TD Insurance Auto Insurance Reviews
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(586 reviews)
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I am in the process of a claim with TD right now and have to say my experience has been wonderful. They arranged for a tow truck and got me into a rental vehicle very quickly, made things as fast and painless as possible. I, really, get the feeling from all of the people I’ve dealt with that they are trying to help me as much as they can and care about me as an individual and not just as another number on their computer screen. My adjuster has responded quickly and clearly to all of my questions, emails and phone calls. I rated 4 stars for the money value only because I’m not sure on how my rates will increase once this claim is finished, that being said I’m paying 150 a month for insurance on an SUV as a young driver, that covers me for my rental vehicle, liability, tow truck, etc... I am very pleased with the customer service. 10/10 would recommend TD insurance for your automobile.
The call centre people are rude, leave you on hold up Hang up if you ask for a manager
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
For the last 3 days, I have tried to contact TD auto insurance to revise my policy. April 28th message said more than 5 min wait, waited 30 mins - no response. April 29th waiting on line for 40 mins - no response. April 30th waiting 90 mins still no response. I am wondering if TD has any staff.
I have been a TD insurance customer for 15 years! Only 8 months ago I cancelled auto insurance didn't need anymore, have decided to buy a used 2000 thought I would check the cost with them, I have one speeding ticket 2 1/2 years ago and one handheld... I still have home insurance with them... And they are refusing me coverage! When I decided to get a vehicle I will take somewhere else as well as home insurance... I work in automotive and every one of my clients will also be referred to another company
Please choose another company, it's easy to start a policy here, but rip you off when you cancel the policy. The call center people do not help customers at all, they are even worse than machines. Probably call center people should be replaced by robots. useless.
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Took them 3 months to settle 285 bucks for my missed work. Did not reimburse money that I spent from the clinic. The agent was always missing in action. If this review has zero stars, I will put it instead of one. This insurance will only leave you stressed and frustrated. Stay away. And oh, my rental car was not even 3 weeks. This insurance sucks. Do not get this
I got insurance through TD for a car I financed because of the rate they gave me. After about a month I get a call from some guy I could barely understand due to his accent telling me my insurance was being cancelled because of a ticket I had 4 years prior, which I disclosed that to them when I signed up and they said if it's been more than 3 years, it doesn't matter. The guy who cancelled my insurance said it has to be 6 years, so now I have a ding on my driver's record for them cancelling my insurance. I will never go back. They couldn't pay me to get insurance through them again, horrible experience
I had 4 claims between 2017 and 2018. 1 forgiveness and 3 not-at-fault claims. Adjusters are very professional and repairs were done very smooth. No problem so far.
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This is simply the worst place to go for insurance. We have been fighting with them since November 2018 and are getting no help from them. It's all about them and they simply don't call back and I wish you lots of luck even trying to find a contact number. I would give them a negative star rating but that is not an option. STAY AWAY because you will not get any customer support but they will mess you over on your claim
I would highly recommend DO NOT go to shop of TD auto centre. I have had a bad experience with one on the west end of Edmonton. The adjuster is relatively new and made mistake on every step of my claim. The customer service is not as good as compared to other TD standards. Everyone talks the same language, insurance adjuster and autobody shop guys. This way your words are against theirs and that way they are not accountable. Insurance and autobody shop are always in the agreement or, at least, in my case, it seemed like they had already decided from before that once the vehicle is ready we will not fix what is left or missed. It felt like as autobody had no say as they are preferred partner and moreover insurance pretty much dictates what should be done.