TD Insurance Auto Insurance Reviews

Three calls and three different quotes. Deductible information is unreliable. I promised myself I would find another insurer next year. It is unclear whether there is any accountability for record-keeping. I have had double payments (annually) taken out, and all manner of errors with no apologies for these errors. Just super frustrating and I wish there were more options in Canada.

We have been TD Insurance customers for more than a decade. We had our first claim this year and realized that their customer service is terrible. They steered us towards using their "preferred" repair shop and that shop didn't fix all of the problems with the vehicle. When we brought this to their attention they claimed that those issues weren't a result of the accident and refused to pay for them. Once I started asking questions they just started ignoring my emails/calls. When they did respond they didn't answer my questions. Their complaint escalation process is a joke. We just got the same response from everyone that we spoke to and no one took anything that we said into consideration. They also didn't care about our customer service concerns. It's as if they are so used to having people complain it's normal and acceptable for them to treat their customers with disdain.

They change your premium without updating the customer and when we ask them the reason. They tell us that TD sent a mail which I never received. They deduct money from your account without us knowing. Just till scammers. And when we ask for a refund they say one or the other reason and are not willing to give a refund at any cost. So bad service. I would not recommend TD to anyone.

Absolutely the most incompetent insurance company out there. The customer service is nonexistent and their agent is poorly trained... at best. Leaving after 27 years claim-free.

I got a letter in the mail saying my insurance was being cancelled because of 1 missed payment. My bank never once notified me that the money tried coming out and couldn’t, which it does any other time, and I always had the money in my account for my insurance anyways. Ended up calling them and they tell me I missed a payment back in MARCH and I got the letter in the mail a couple of days ago which is now AUGUST. They didn’t let me know about this “missed payment” until 5 months later and they go and cancel my insurance on me and I was driving without insurance for a couple of days not having a clue at all until I got the letter. When I called (the guy on the phone was nice, nothing against him), he claimed since my policy was already canceled, I could pay the money I owe and MAYBE go back to monthly payments (apparently it’s up to the computer system after the fact if I can do that or not) OR pay the money and find out I have to start paying yearly if “that’s what the computer decides.” So to continue with them I’d need over $2000 in my bank account for them to take out for the year and start yearly payments. I don’t have that kind of money at all so I switched insurance companies. I’m paying over $100 less now for this one and they are great so far. Really really stupid setup.

I got quoted 3045 for the year for insurance and I paid it in full. But a month and a half later they said I owed another 1479 that I was totally unaware of until I called to cancel my policy on July 27th after selling my car. So instead of getting my refund they just decided to go ahead and take my refund without my consent. Crooks! First of all, I did not get a phone call or a piece of mail regarding this increase. They just said I owed that much when I canceled is this fair? They claim I didn't tell them everything about previous driving convictions but when I ask to hear my recordings from when I set up my policy. They tell me I need to mail in a letter saying it's OK for me to obtain and listen to them. Meanwhile their listening to all of them.
I know what I said I just want my money back. What? Because I missed 1 out of 3 things I get billed 1500 dollars.

Avoid.

- Initially quoted 18 business days to do repairs. Completion date: June 28.
- On June 24, receive an email that the completion date has moved to July 12 - no explanation provided. When I call to find out why I get voicemail. No callback.
- On July 8, receive an email that says the car will be ready on July 12. Excellent - I make plans to use the car the following week
- On July 12, no call, no explanation, when I call I am told the new completion date is July 15. Refuse to provide a rental car.
- On July 15, no call, no explanation, when I call I am told the completion date now July 26
- On July 26, no call, no explanation, when I call I am told the completion date now July 29
- Front line person and adjuster have no idea what is causing the delay. Asked to meet with the manager of the shop as the delay is now more than a month! The manager refuses to meet.
- July 29 comes and goes, receive an email indicating the new date is August 4.
- After more escalation, they finally provided a rental car on Aug 2.
- Eventually got my car back on August 17.

Total repair time: 76 days. No explanation was ever provided for the delays other than "we found additional damage" but provided no explanation as to what that damage was. Except for the first time I never received any proactive communication about changing completion dates, the dates just drifted by and I had to call to find out what was going on. Zero ownership of the problem by TD Adjuster or Shop Manager until finally, someone on the insurance side took action.

One positive: the repair looks like it was done well - but have only had the car back for one day so will monitor.

I recently had my car stolen. The experience of dealing with this insurance company was actually worse than the ordeal of dealing with the stolen car. They treated me as if I had stolen my own car; told me that they’re doing their own investigation, despite the Police doing the same, and tried to coerce me to sign a waiver saying I acknowledge that I “may not be covered”, and that they will not cover the cost of the rental car or other expenses until their investigation is over, which would take several weeks.
Even after the car was recovered by the Police, they did not authorize the car rental until I called them several times.
The advisor was very difficult to reach, and would not answer her emails or phone messages.

I’ve experienced a consistent decline in this company’s customer care, which is very unfortunate. They used to be much better when I first started off with them.

After over 25 years of paying into this company, I will be moving to a different insurance company, even if I have to pay double.

I had an accident in June 2022. It was a brand new vehicle. Just 15 days old. Other driver's fault. TD Insurance settled with an amount much lower than the market rate. Adjustor doesn't receive a call and no response over email. Frequent customer service calls and no positive outcome. I will never recommend having a TD insurance policy to anyone. It is better to pay something extra to get better service rather than dealing with unprofessional elements.

This company is so bad. I got into a car accident and I thought that was bad, but I had another thing coming.
1st of all, when you call TD, they have the WORST automatic system in the world. I got so frustrated... Then, don't expect to get a call back from an adjuster. My adjusters were changed more than 6 times, and I never got a callback. There is 0 CUSTOMER service and all these people do is transfer you from one department to another until someone actually just hangs up the call and you have to call back and go through this automated system again...
I will be cancelling with them at the end of my contract. What a joke!