TD Insurance Auto Insurance Reviews

They are not reliable nor responsible. Don't expect any respect. They don't answer their phone and emails. They don't care about customers at all. When you need their support after paying lots of money monthly, they just leave you alone. They switched many adjusters for one claim. Adjusters don’t have enough knowledge & respect.

Had a truck stolen in early March, then was found so was ready to go through the claims process but my first adjuster just would never answer my calls or emails as I was trying to be proactive on things. Got given a new adjuster and the same thing just doesn’t do anything for me. It is now almost August. That is over 4 months and my vehicle is still sitting around. The body shop waits for the adjuster's word to do things to it to get it back in my hands but no response. So frustrating. Trying to move forward after an awful thing happens to me but absolutely no help.

They are not reliable nor responsible. Don't expect any respect. They don't answer their phone and emails. They don't care about customers at all. When you need their support after paying lots of money monthly, they just leave you alone.

I guess someone who doesn't have a smartphone is discriminated.
I switched phones and forgot to install TD app, which gave me a $660.00 increase. Wow, way to go TD!

Spend minutes talking to AI/robot to be transferred to an adviser. Super annoying. And because they wanted to make money. They included a sketchy fee to push you to pull the full amount rather than incremental monthly amounts.

Worst experience ever. Had car less than a month (insurance with TD for only 27 days), was hit by a negligent driver, and TD deemed car total loss. They claimed we were not at fault, yet we were out a car, no rental, and they lowballed us the value of our car. The comparable cars provided were not even similar or available. The TD Auto Centre that we had to take the car to, was a nightmare. They harassed us while we were emptying our belongings out of the car, saying we "didn't own it anymore", and threatened to call the police while we were removing plates. 3 weeks later, they still have not transferred the car out of our name. Spoke with Service Ontario, and let TD know this, and the "total loss adjustor" argued saying they owned the car. We cancelled the policy immediately and will never go back to them again for anything. A manager claimed the "cultural differences" between the Pakistani adjustor and us, which is why she was being mean and rude. Yeah ok. Not buying that. Disgusting service from a company that should be more sympathetic during a stressful time.

I can’t even begin. I have been trying to process the cancellation for my father who passed away for over a year, they do not want to issue any sort of refund. This company is a sorry excuse for a business.
I would never in a million years recommend them and if I could have given negative stars in this review I would. Although I can see their ratings are horrific, so I hope they just pack it in and stop destroying people's sanity with their terrible business practices.

Last year I had an accident. It was my fault... I owned it and received a careless. 2nd accident in my life... I'm 52. Today an agent called me saying they will no longer give me insurance because of the careless. What??? Couldn't believe what I was hearing. I cancelled my auto and home insurance as of the end of July. Worst insurance company EVER. I wouldn't suggest going with this company because if you ever make a mistake (life happens) they will drop you like a hot potato. I'm actually disgusted with TD.

My Auto policy was renewed by TD during midterm without any prior notification/communication to me. And Policy amount was increased by 25% again without any prior communication/notification. When I saw an updated monthly charge on my account, I reached out to TD and they said they tried to call me once and I was not reachable so they went ahead with the increase. I filed a complaint with TD and even after 3 months, they have not been able to provide me with any reason why I was not informed about changes to my policy. Very horrible service, never ever going back to TD for any service.

TD auto insurance is a scam. They give you online quotes and say you save 5% if you get online quotes but when you call the price is substantially different. They also add installment fees. Unresponsive to complaints and their shady business practices. Avoid at all costs. You are better off getting your auto insurance at any other institution. They are fraudsters.