Belairdirect Auto Insurance Reviews

If there was a rating less than 1, I would pick it. Only been with them for 2 months, and it's been nothing but crap. They keep taking money out of my account without notice and with no reasoning. They change the prices with no notice and no reasoning as well. No one freaking speaks English, which doesn't help with the confusion! This is the worst insurance company for anything, protect yourself and anyone you know, don't waste your money or wreck your credit!!

Do not deal with this company! Was involved in an accident - I was not at fault, other driver was charged. Took them 3 months to send me the money for my written off car. Every time I called, they wanted another form filled out, told me more than once the money had been sent out - totally untrue. In the meantime had to borrow money to buy another second hand car. Called last month to ask why my insurance pymt was so low, and to make sure they had both cars covered. Was told both were covered, it was an adjustment period. Found out today they had "mistakenly" taken one car off insurance and not notified me. They refuse to discuss pymt plan for missed pymts, even though it was entirely their fault, and I had contacted them previously about this. I am still unable to
work because of the accident. I cannot stress enough, Do Not Use Bel Air Direct for your car insurance.

If someone could only realize to which point dishonest insurance can mess up your life. How you can end up losing your job when you work on a road and the insurance company takes 4 months to pay you off and you have no car. And how do you picture a sales representative with no car?

I work for a beer company and was involved in a car accident and just because I had few cans of UNOPENED beer in the trunk that I showcase my clients, they said that there is a possibility that I was drunk when I was involved in the accident.

After a month, they took the rental and I kept the rental for another month by paying for it. This is all what I could afford. (I just got out of a bankruptcy). Another month of borrowing friends' cars and until that was no longer either. Then had to quit my job and struggle for another month until they finally paid me. Now, have to restart everything since day 1. If you value your well-being, don't go with Belair or their shady owner Intact Assurance

Horrible.

I'm a driver with no prior accidents, no parking tickets, I put snow tires on my vehicle every year, and I also participated in their Automerit tracking program.

After a year with Belair, I was forced to move. My new apartment is 4km away from my previous apartment. My car insurance rates shot up over $700/yr. There was no way to reduce the rate.

I shopped around for a new insurance provider and spoke to a Belair rep about what was involved in cancelling. At no point was 'cancellation administrative fee' mentioned. I found a better rate with TD Insurance and called Belair to cancel. You can imagine my surprise when I was charged over $250 in cancellation fees.

It seems odd that they can change rates as they see fit, essentially changing the terms of a contract, but when I'm unhappy with this and need to find a better rate, I'm penalized yet again. I guess I would have had to stay with Belair for another year to cancel with no penalty?

They also charge an interest rate when you pay monthly. Not all insurance companies do this.

What a horrible way to treat a customer.

I recently had a claim for which I was at fault. It was my first auto insurance claim. I felt somewhat relieved that I had 'accident forgiveness' through Belair, especially considering they increased my monthly rate by $15 the year before. When I asked why, they couldn't give me a reason. When my insurance came up for renewal this year, my monthly rate increased a further $30/mo!!! I called and asked why and they told me it was because of the accident I had been in. I told them that I had accident forgiveness, so my rate shouldn't increase at all. They gave me a story that they, as a company didn't increase my premium, but because I was in an accident, my Alberta Government rating was lowered and so they had to charge me accordingly. What!? How is that 'accident forgiveness'? To make it worse, their tv commercials focus on their accident forgiveness and how you can get off 'scott free'. BS! False advertising? As soon as I can get a better rate with another company, I'm outta there!

I was involved in an accident where I was evidently not at fault. Sent them photos to prove it as well. Not only they condemned me to being partially at fault and destroyed my clean driving records, but after 10 years of being their royal costumer, they totally disregarded their "no premium change after first at fault accident" and increased my premium by 2.5 times.

I was involved in an accident where I was evidently not at fault. Sent them photos to prove it as well. Not only they condemned me to being partially at fault and destroyed my clean driving records, but after 10 years of being their royal costumer, they totally disregarded their "no premium change after first at fault accident" and increased my premium by 2.5 times.

Belairdirect provided me with my absolute customer experience ever! The problem with insurance companies is that you don't really know what they are like until an issue comes up. Unfortunately I found out what Belairdirect was like. In their defense they had me re-apply for insurance because I missed a payment. I'm new to paying for my own insurance and didn't transfer the funds into the account which is my fault. The problem is once you have to re-apply it is an absolute nightmare. They mail the application and then you have to mail it back and then you have to wait 17 business days for them to look at it. Once they look at it and if there is anything that isn't properly filled out or missing they again mail it back to you and then again it is another 17 business days etc, etc. It is absolutely unbelievable! I don't care how much their quote is... I will NEVER use this company. God help you if you ever have to deal with them for a claim IT'S NOT WORTH IT!!!

This company is a joke when it comes to pay out your auto claims also their customer service is the worst, not once has anyone called me and it has been a month. You have to call them over and over to find out what is happening and not one person from reps, to adjustors, to the manager has the courtesy to pick up a phone and call you to tell you what is going on. On top of it they went 50/50 on a rearend which clearly showed that I was rearended, but because there were no witnesses they concluded there was not enough of evidence, when clearly everyone from collision centre to police said it was the other parties fault.
Beware of this company because once my claim has closed I do not want to have anything to do with them, I just cannot wait to have my claim closed who knows how long that will take now.

I recently received a quote that I was somewhat pleased with. I called them back within a couple hours about adding my boyfriend on as an occasional driver and they told me that they would have to cancel my insurance as they deemed him an unsafe driver (had 4 speeding tickets in the last 3 years). I carried on and found insurance elsewhere but noticed that they had not put the first double payment deposit back into my account. I called them about this discrepancy and they told me that they actually insured me for the random number of 20 days (WITHOUT EVER TELLING ME BECAUSE I FOUND OTHER INSURANCE ELSEWHERE AND FEW DAYS LATER). Infact, they told me that I should be considered lucky because I could be charged 13% of my quoted total for the year. Having to pay for a service I did not use (and did not even know I had), is wrong on so many levels. I will never insure with this fake scam of a company ever again, even if they offer the lowest rate. I advise YOU to STAY AWAY from belairdirect.