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Belairdirect Auto Insurance Reviews

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(507 reviews)
Belairdirect
1.8 out of 5 stars:
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Amazing with Claims, terrible afterwards

by Robert WIlks on Apr 10, 2024
3.3 out of 5 stars

Have both home and auto for two cars. I made two home claims as a result of a Windstorm one year, then a fish tank water damage the next year. The claims process was very good, fast, and handled perfectly. However, afterwards, they would not renew my home insurance because of having two claims, then my vehicle insurance went WAY up. They could not reduce the cost of the auto, so I got car insurance significantly cheaper elsewhere. The problem was, I could not get the auto renewal to not happen because I could not get through to an agent on the phone - been on hold for well over an hour, numerous times, trying and get it cancelled. And you cannot do it online, it tells you to call. I'm still trying to get through on the phone and get it cancelled. Ridiculously long wait times on the phone to speak with anyone, and they have no call back feature set up..

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Scammers

by Angry Bird on Jan 11, 2024
1 out of 5 stars

Belair's original quote was $124.00 a month. I specifically stated that they were to withdraw the money on the 30th of every month. Without my knowledge they withdrew
$233.99 from my bank account 2 days later.
What made me discover this?
Three days after they took the money out of my account, I received a cancellation of my insurance letter.
This is what Belair Insurance Company does to seniors with low incomes.
So essentially I received 5 days of coverage for $233.99.
Now they have me in collections for $1617.00.
P.S. I never had a claim in my life of driving for 50 years.

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Bad

by rhk on Dec 22, 2023
1 out of 5 stars

Cancelled insurance because their app was not working and i could not get my documents ever they said they mailed it to me but i never got it and they refused to provide me info on how much i got discounted for the driving school i went to i had to cancel midterm and they asked me to pay 520 dollars to cancel and i said no and they threatened to send me to debt collectors after tons of arguments i got the cancel price down to 300 and left my insurance history is not ruined but screw these scammers.

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Horrible customer service with ridiculous red tape

by Diversions on Sep 29, 2023
1 out of 5 stars

I would never recommend belairdirect to anyone looking for insurance. I wanted to cancel my auto renewal which went from $1400 to $2400 a year. But 12:01 on the renewal date was early this morning so they want to charge me $256.00 to cancel a policy I did not renew. Hard to believe that an insurance company we have had for years, no moving violations and no accidents could actually almost double our insurance renewal and then without our consent [or payment] renew it and then have the audacity to change us for a cancellation roughly 12 hours after the effective date. We will be changing our home insurance a week before our due date to ensure we have nothing more to do with them.

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NEVER GO WITH BELAIRDIRECT

by Dynofun on Jul 15, 2023
1 out of 5 stars

YOU WILL BE INFLUENCED BY THEIR SALES REPRESENTATIVES TO REGISTER WITH THEIR SERVICES as they might be a little bit more competitive prices than other auto insurances. This is what has happened to me. I regret it big times for not viewing the reviews here. I offer pre-authorized payments 6 weeks prior to the end of my auto insurance. I contact the customer representatives 3 times and I declared to them that I do not wish to renew my auto insurance. They ignored me and they kept withdrawing their monthly payment from my bank account. So the last month, I contact my bank and put a STOP payment. Belairdirect has charged me $40 banking fees plus taxes. Now I am escalating this issue to the consumer alert at CTV NEWS. It is probably the worst auto insurance in the country! All they care about is obtaining your money.

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Belair is a joke

by Jojo on Sep 26, 2022
1 out of 5 stars

Cancelled my insurance with no warning. I called in as my payment came back (bank's fault) and the guy said he'll get back to me no call no email just happened to look on my app it said cancelled. I will never tell anyone to use these guys what a joke I was a 10+ client with no accidents.

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Opposite of what an insurance company is supposed to be

by Belairdirect sucks on Aug 31, 2022
1 out of 5 stars

Never got into a single accident. Not one. Ever. I get one speeding ticket on one bad day. One single $95 dollar speeding ticket, and I get booted. I wasn’t being dangerous, just in a rush on a completely empty road. Absolutely mind-meltingly stupid. These people will throw you under the bus in a heartbeat. Absolutely horrible insurance company. Stay far away.

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Online Quotes are a joke! Customer Service doesn't exist!

by SHall on Jun 4, 2022
1 out of 5 stars

I did the online quote then spoke with an agent. The quote then doubled so I looked at other companies and found a MUCH better policy that offered a lot more for less premium. Immediately requested Belairdirect to cancel the transaction and they took money out of my bank account, despite me placing a stop payment. I have made several attempts to recover this money and as of right now, they have not refunded my money and continue to try to take monthly premiums from my bank account. I have received a response that someone is "looking into" this matter, yet it does not appear they are doing that. I cancelled everything on Apr.20/22 and it is now June 4/22.
A very despicable way of doing business!

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Terrible expérience

by Red on Mar 29, 2022
1 out of 5 stars

Bonjour, j’ai été victime d’une compagnie d’assurance,
Ils ont résilié mon contract sans m’envoyer une lettre de résiliation, ils m’ont laissé conduire mon véhicule sans assurance auto et sans m’informer.
j’ai faite un accident en février, une semaine après, je les ai appelé, et à cet moment la que j’ai réalisé que mon assurance était résilié en janvier, un mois exactement avant l’accident.
Le contract a duré 1 mois et une semaine, du fin novembre 2021 jusqu’au début janvier 2022 d’après eux et il a été résilié a cause de non payement. Est ce que à ce moment là je perds mon droit d’être informé ? Bah non. Mais eux ils avait les kilos de ne pas m’informer Ni par courriels ni par téléphone et ni par poste ( d’après eux la lettre a été retournée par poste Canada. Mais meme si c’est le cas, ils devaient la renvoyer ou bien envoyer la lettre par courriel si ils étaient vraiment correcte).
en gros, le contract a été résilié avant l’accident d’après eux bien sûr et comme par hasard j’avais rien reçu, et après avoir fait l’accident, la tolérance au paiement n’est plus disponible lol et le contract s’arrête exactement un mois avant l’accident. qui a duré en tout un mois et une semaine 😅
Quand je les ai appelé, ils n’ont même pas arrivé à raconter la même histoire. Ils ont même pas été d’accord sur la date d’envoi de la lettre de résiliation. Chaque agent raconte son histoire.
je vais pas tout balancer ici, je laisse le reste pour mon avocat au bon endroit.
Je voudrais surtout prévenir tout le monde de faire très gaffe avec ce types de compagnies 😉
J’aurai aimé donné 0 étoiles. Ou bien -5

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