Belairdirect Auto Insurance Reviews

This company could not have been more helpful from claim to completion of the work. A rental was offered (not needed), a company rep contacted me, repairs were arranged, done magnificently,
I paid my deductible, and that was that. What more could anyone expect?

It was dealt with, but the experience was bad. They made dealing with this somewhat of a hassle. Why should I beg to get help? They really gave me no assurance. Like I said, it was dealt with, wasn’t the best outcome but I am satisfied

I recently had a car accident, my first one in 35 years of driving. I was nervous that I would get the runaround, but the experience was awesome! I was contacted quickly and was kept informed about the claim. I had heard horror stories about the body shops used by insurance companies, but this one Bellaire uses - Assured Collision in Ajax was great - quick, friendly, and did a great job! I am so pleased with the whole experience. It's not often these days when customer service means something good. Kudos to Bellaire and Assured for their great customer service. Much appreciated to feel like you matter.

I had recent claim experience with Belairdirect. The most I want to say is that I am so grateful to have Belairdirect as my auto insurance company. When the accident happened, not only did they make the process as smooth as possible, but were they so understanding and supportive. The Adjuster, who handled my case, was so kind and considerate, which was so comforting when I just experienced car accident with all the anxiousness and stress. It meant so a lot to me. Within short amount of time, he filed claim, took police report, rented a car. I felt that a big shoulder took over all the weight and troubles from me. I recommend highly to my family members, friends, colleagues and anyone. I have been with them for over 10 years, and I am very happy to continue staying with them. Belairdirect's subcontractors are very decent too, such as car rental and auto shop. I'm very happy with them too - I'm not surprised though, as a decent company choose wisely and money is not their only consideration. They don't choose cheap, but wise and with standard.

From the initial telephone call to picking up the repaired vehicle, I had no problems whatsoever ... nothing that couldn't be resolved.

I had a very positive experience with this company. All went quickly and smoothly. My car was repaired in good time and I was happy with the results.

Claim disaster; my car was hit by a city snowplow while my car was legally parked, the city employee left a note with his name EE# license etc., Insurance dragged their feet claiming that the city was uncooperative, the city employees were very cooperative, understanding with me. The provincial policy is clear: claimant's insurance pays. I made a formal complaint against my insurance company's tactics but since Belair complaint procedures are nonexistent - they sent the complaint to be resolved by the advisor who was dragging it out initially, I had to re-complain to speak with a supervisor. Daily calls and 50 days to determine liability (did I mention my car was parked). Then they low-balled the estimate, insulted my chosen mechanic and told me that because he does not have a fax they won't deal with him, recommend that I don't do any business with my trusted mechanic. They finally twisted my arm to send my car to their insurance approved garage. Who then wanted to charge me directly because the estimate was so poorly done. Stay away from this company.