Belairdirect Auto Insurance Reviews

Not Impressed. Belairdirect goes out of their way to market themselves toward students and those who are on tight budgets via promotions like their student discount however their service reflects nothing of the sort. I was in an accident that was not my fault and after being treated like a criminal by the ASSURED Mississauga representative my insurance company sent me to the Belairdirect test and repair centre for a more “polished” experience, they said. It was awesome that when I got to the centre the staff was great at kissing my ass and pretending like they cared about my negative experience. It is unfortunate that none of those niceties could fix my car. Instead, it sat at their office for more than three weeks before they decided to touch it, suddenly; miraculously, the car would not turn on. My trusty insurance company then proceeded to call me to let me know that they were not responsible for my car not starting and wanted to charge me upwards of $1,000 worth of “non-accident related damage.” When I responded with questions – the brain dead staff resembled something of a broken record player repeating, “you are responsible to cover this damage as it is not accident related, your total is…” (pretty cold for a company that markets towards people with low income). When I explained that this was not a possibility for me at that time, they agreed to tow my car home. I find it hilarious that I drove my car there to be fixed and now it is being towed back in WORSE condition than when it started. Cherry on top: They took the rental back and had misplaced my car. I had to walk to work at 5 am for over a week without a vehicle while making car payments for a car I couldn’t even fix or use because the insurance company continued to make broken promises of when they would be contacting me to bring my car home. My car was finally returned to me over a week left with parts they damaged sitting on and staining my passenger side seat. What is the point of paying for insurance if they lose and break the very thing you are trying to insure. biggest scam i have ever been involved in in my entire life. If the goal was for me to walk away without a shred of faith in humanity, the company did their job of not caring! Silver lining: thank you to Belairdirect for making me realize I can make it through life without my car and it is worth every second I save not dealing with their garbage.

I recently became insured with belairdirect. This company is an absolute scam. They guaranteed me one price (which was significantly lower than my previous insurance company) so obviously I made the switch. Now in order for me to keep the original price they offered, I had to sign up to an "Automerit" app. However, upon looking into this app, it had horrible reviews and not one person had anything good to say. It was rated with only 1.4 stars out of 5. I decided not to download this app since the reviews and ratings were subpar. This month I received my new payment plan and my insurance is actually going up an extra $15.00 a month. How can a company penalize you because you don't want to download an app that is complete garbage and lacks quality, This is completely unfair and an absolute scam. I suggest belairdirect fixes their app and explains this merit point system a little bit more in detail.

I've been with them for years and they were great until this recent company owner change. I was going to school away and they told me they would still cover me and it was fine for the past year and now I called to update my VIN number (as it had a mistake) and they just gave me two weeks to find a new company while I'm in the middle of exams. Lousy customer service, shitty new company owners.

So, to my surprise, for being a good driver, no tickets, no accidents, ZERO CLAIMS, MY insurance jumped from $1427.00 a year to $1800.00 and this is supposedly with my combined savings for also having content ins. And because I pay it all upfront. They proceeded to tell me it's because of my vehicle rating. I'm a single mom on disability. Going through cancer. I was shocked, upset and disappointed. Especially after having 4 of my family members change their Insurance companies to them. After calling around. I found rates at $1369.00 this is without bundled savings. So obviously I wasn't that much of a respected customer! And if it where nothing to do with my vehicle rating how can another company be 400$+ a year. The broker I spoke with said I'm the other client from Belair direct. Making the change

Unbelievable. Today I called to tell them that I will no longer be driving my car to work. The customer service person readjusted my pending July renewal to reflect this and gave me the new number. It was higher! I said, "Why is the new rate higher than when I drove to work?" She says that my car is at greater risk sitting in West Hamilton in my driveway, than if I drove 25k to work, and that the conversation has been recorded when I said that I would not be driving to work, so I can't change my mind and say otherwise now. Drive to work -higher rates. Don't drive to work -higher rates. Does this make any sense? I'm not making this up.
I'll be pursuing this with a supervisor tomorrow. I've been a 30 year customer with a less than $200 in total claims over that time. House insurance -up 10% every year for the last 4 years, no claims ever in 30 years. I'll be shopping both policies if I can't hear something that makes more sense than what I heard today..

Claim opened July 2016. They still have not fixed my car and its June 2017. I was rear-ended at a stop light causing my head rest air bags to deploy.

They have treated me as if it's my fault someone rear ended me when I was stopped. I've been patiently and calmly waiting for them to resolve this but a year is too long to wait!!!

I pay my policy on time and my policy covers this type of claim.
This is so stressful.

Worst company I've ever dealt with.

They take my money monthly, are keeping my claim open but won't fix my car.
I was rear-ended at a light, air bags deployed , impact caused damage to the back of my car and the person admitted hitting me. Case closed! Not sure why it takes a year to figure that out!! Especially with police reports.

I can't switch insurance companies while a claim is open either!

Please stay away from this company. They have no human compassion. My father passed away - and they were directed from the government to put the pink slips into my Mothers name so we can re-register his vehicle - but NO......they won't, like my family hasn't been through enough....I was going to just keep using them for my mother's car, but as soon as my lawyer get this straigtened out....they can kiss my money GOODBYE....heartless creeps.

So, this is the first time I had insurance on my own. They offered a great rate on my first car, but after it was written off, things went sour very quickly. First of all, it took them a month to sort out my accident claim, which I was not at fault. They only reason the claim was resolved was because I had to do all of the leg work personally. I did 100% of their job just to get my claim taken care of.
Now that I'm up for renewal, I decided to look into other companies, since belairdirect wasn't giving a good rate on my newer, safer vehicle. I was offered a way better rate with way more coverage somewhere else. When I asked Belairdirect if they could lower my rate for loyalty, they told me no. So, long story short, they have very bad customer service, they don't do their jobs, and they're really not there for you. Save yourself the hassle and look elsewhere.

I usually don't post but these clowns are the absolute worst. Terrible, terrible customer service. Don't follow up, assess your records incorrectly and take calls while reviewing your driving and insurance history. Let that last one sink in for a moment. I would strongly recommend taking your business elsewhere. It is not worth saving a couple dollars to be treated like human garbage.