Belairdirect rating
by Tilak Banerjee (Dr.) on Jan 6, 2019
5 out of 5 stars
It was dealt with, but the experience was bad. They made dealing with this somewhat of a hassle. Why should I beg to get help? They really gave me no assurance. Like I said, it was dealt with, wasn’t the best outcome but I am satisfied
I recently had a car accident, my first one in 35 years of driving. I was nervous that I would get the runaround, but the experience was awesome! I was contacted quickly and was kept informed about the claim. I had heard horror stories about the body shops used by insurance companies, but this one Bellaire uses - Assured Collision in Ajax was great - quick, friendly, and did a great job! I am so pleased with the whole experience. It's not often these days when customer service means something good. Kudos to Bellaire and Assured for their great customer service. Much appreciated to feel like you matter.
I had recent claim experience with Belairdirect. The most I want to say is that I am so grateful to have Belairdirect as my auto insurance company. When the accident happened, not only did they make the process as smooth as possible, but were they so understanding and supportive. The Adjuster, who handled my case, was so kind and considerate, which was so comforting when I just experienced car accident with all the anxiousness and stress. It meant so a lot to me. Within short amount of time, he filed claim, took police report, rented a car. I felt that a big shoulder took over all the weight and troubles from me. I recommend highly to my family members, friends, colleagues and anyone. I have been with them for over 10 years, and I am very happy to continue staying with them. Belairdirect's subcontractors are very decent too, such as car rental and auto shop. I'm very happy with them too - I'm not surprised though, as a decent company choose wisely and money is not their only consideration. They don't choose cheap, but wise and with standard.
From the initial telephone call to picking up the repaired vehicle, I had no problems whatsoever ... nothing that couldn't be resolved.
I had a very positive experience with this company. All went quickly and smoothly. My car was repaired in good time and I was happy with the results.
I had an auto accident at 5:30 AM. By the time I arrived home and notified Belaire Ins about the accident, it was 9:00 AM. Less than 30 minutes later I received a call from Enterprise car rental company informing me they had a car ready for me and they were coming to pick me up.
They leave out key details that you should know about insurance. I am not happy as I was a customer for 2 years.
I looked to adding a second ATV to my policy which they already insured one. They said the value was too high and the engine size too large and they refused to help. I have had a claim with them before and it was easy and pleasant. No complaints there.
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I phoned because I received a letter stating my payment came back NSF. I knew that did not happen, and I told the guy that. He insisted that it did. I was staring at my bank transactions for the date he claimed the payment was attempted to be made, and there was nothing. He laughed at me, insulted me ("You don't even know how much money you have!" "Do you even know what NSF means?"), spoke to me like I was a child, in a sing-song voice. He interrupted me constantly, spoke over me, implied I was lying. He was ignorant, condescending, unprofessional and totally wrong about the date. He had the month wrong! 20 minutes of arguing with this guy, only to find out I was right and he was wrong! I found out that he had the date wrong when I phoned back and asked someone else! (He was referring to my payment a month before, which had already been resolved.)
It is shocking to know that someone like this has a job speaking to potential/existing customers. The ignorance is appalling. I am thoroughly disgusted!!! His name is Mohamed! (I know his last name but I'll have some mercy on his reputation and not post it.)
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As a satisfied client, I shall remain with Belairdirect in the foreseeable future, because of its competitive premium rates on both auto and home insurance, as well as for the quality of service this company has provided, especially with regard to the residential claim I had to make after severe storm-damage to the roof of my property.