Belairdirect Auto Insurance Reviews

I was a happy customer for 3 years.
Because of this, I decided to quote tenant insurance with Belair Direct.
Note: I was moving out of my parents house, leaving my car at home for times when I visited and eventually sell the car when it was no longer useful.
Belair Direct processed my quote request for tenant insurance, then called to inform me my car insurance would be increasing by $500 because I was moving to a different neighbourhood. I told them that I had no intention of moving the car, it would actually be driven less, I had not leased a parking spot at my new location and would sign any documentation necessary to avoid the increase. I was told that I had "implied the vehicle was moving" through my quote request, and there was nothing they could do.
Instead of providing them with additional money for an additional service, they tried to force me to pay more for the service I started with.
I ended up paying to cancel my car insurance because I was so frustrated, and I sold my car much earlier than I had expected to.
Now, they continue to email, mail and phone my parents house to discuss "important updates to my car insurance", even though it's been 2 years since I've cancelled.
They're a great company until you have any type of problem. Then, you can't get the same person on the phone no matter what you try, and you have to explain your situation to every new person.

Stay away. Far, far away.

Just received my renewal documents, my annual rate is going up by $200 for no reason. I called and they couldn't even explain why, just said that their rates must have increased. The icing on the cake is that when I called they increased my rate even MORE when I said my usage of the car had increased by a few thousand km (vs what I estimated when I first bought the policy). So now it's a $300 annual increase. And I'm accident, claim free etc. I thought Ontario is supposed to lowering auto insurance rates??? I am shopping around for a new company.

I have never felt so taken advantage of in my life. What I was originally quoted at almost tripled because of a clerical error by my previous insurer – not even my fault. And by the time I found this out it was too late, I was already enrolled and had no choice but to accept their increase. I spent A LOT of time on the phone to try and get the problem fixed and ended up canceling the policy… not surprisingly even the cancelation process was frustrating. I personally cannot in good conscious recommend this provider to anyone after my experience with the company.

I may just be another internet review but my advice is: Avoid at all costs. If you give them a crumb they will take a pound of flesh. I shudder to think what they must be like when you have an actual claim.

We switched to belairdirect in Sep. 2013 because their rates were lower than the competition. We're now in Aug. 2014 and were just notified our premium was going up by over $350/year for bogus reason ("the company increased the premium due to where we live, the kind of car we have; blah, blah,blah").

Needless to say we're shopping around for a new insurance company.

After 5 years payment to Belair at the time of Renewal I would expect to see the rate going down because of no accident ,no fine and no claim !
BE Lier increase my car insurance more than 30% !!!!
one customer said :I’d guess, someone has to pay for people who get into accidents on the road, and that someone is You, not Belair.

I wish I could give them a 0 star rating.
Everyone that is so happy with their insurance, just wait till you have a claim. For an accident that wasn't even my fault (someone ran a red light) I had originally thought everything was going to be easy our first insurance adjuster was fantastic everything was moving along. And a few weeks in she quit. (I Wonder why) We were assigned a new adjuster who to say was (is) incompetent is an understatement. Not sending proper documentation, saying he never received paper work when it was sent so many times. It's at the point now that we are faxing the documents daily, the same ones over and over again. Because it's been 10 months. He was caught in lies with our chiropractor and physiotherapist. Saying he never received paper work, when she had called 20 minutes prior and talked to another person who said yes all the paper work has been documented and is in the file, blatantly 20 minutes later he said no it wasn't there. It wasn't until she said well that's funny because i talked to so and so 20 minutes ago and says its in the file on the computer. They also got told the cheque was in the mail. A month later, no cheque still. Never returns calls, it literaly takes weeks and weeks of calling and leaving voicemails, and talking to other representatives to get this guy to do his job. This is just the short jist of the run around Belair has been giving me. I wish I could be this incompetent at my profession and still maintain a job. The only reason I haven't cancelled yet is because i cannot afford the cancellation fee since I've had to pay out of pocket for all treatments from this car accident. This is how they treat a 10 year customer.

Side note i moved across the town ( same town outside the GTA) and my insurance went up 92 dollars a month. For the same insurance policy I still drive to the same place of employment the car is still parked in a private driveway. Another person who lives in the house is with another company and insurance didn't move a penny. Talk about a scam.

November 1st Belair is being cancelled in this house.

Stay away from belair direct. They are extremely over priced. They change your renewal date without notifying you (because I made a switch on a vehicle), the cancellation fee is huge and they cannot even explain how they calculate the penalty. And when asking to speak to a supervisor, we were told she was too busy and would call us back at her earliest convenience (4 days later). Horrible service and way overpriced product!

Put in for a quote through Kanetix, when I phoned to set up a policy I got a whole new story from Belairdirect, they wanted to change around the policy and up went the price. If they won't even be honest at the quote stage I can only imagine how they would be if I had a claim.

I called to change my address and they increased my payment amounts. I was moving within my city - literally a few blocks away - and it went up $300!!
I switched just a few months ago because they were saving me money from my old company. Now I am paying MORE than I was paying before.
I will be CANCELLING my policy as soon as it is time for renewal.
HORRIBLE company