Belairdirect Auto Insurance Reviews

It was dealt with, but the experience was bad. They made dealing with this somewhat of a hassle. Why should I beg to get help? They really gave me no assurance. Like I said, it was dealt with, wasn’t the best outcome but I am satisfied

Claim disaster; my car was hit by a city snowplow while my car was legally parked, the city employee left a note with his name EE# license etc., Insurance dragged their feet claiming that the city was uncooperative, the city employees were very cooperative, understanding with me. The provincial policy is clear: claimant's insurance pays. I made a formal complaint against my insurance company's tactics but since Belair complaint procedures are nonexistent - they sent the complaint to be resolved by the advisor who was dragging it out initially, I had to re-complain to speak with a supervisor. Daily calls and 50 days to determine liability (did I mention my car was parked). Then they low-balled the estimate, insulted my chosen mechanic and told me that because he does not have a fax they won't deal with him, recommend that I don't do any business with my trusted mechanic. They finally twisted my arm to send my car to their insurance approved garage. Who then wanted to charge me directly because the estimate was so poorly done. Stay away from this company.

I have been with belair for 5 years and have called around for cheaper quotes which I didn't find. I had 3 tickets, it was no problem. Every time I call for questions or to add a new vehicle, they are hard to communicate and half the time don't even know what they are talking about. Or you can' t understand them. I've actually had a lady argue with me and start telling me I said something- that I didn't - that was going to cause them to drop me. Absolutely ridiculous service and stupid people. Don't try to call and ask questions here because they take words out of your mouth and mock you.