Belairdirect Auto Insurance Reviews

Worst service! I opt in that mobile app plan but the app is full of bugs and not been fixed purposely so they keep on giving min. discount to the users based on false data.

I spent 45 minutes on the phone with an agent with what seemed like a very competitive quote. In the end, when we were about to proceed with payment, he said the quote went up from $1200/year to $2700/year!!!! This was because I moved abroad for two years and so was not insured, and they told me I had to start over as a new driver. I have a perfectly clean record for over 10 years with no claims whatsoever. I can't believe they penalize people for having a life. Outrageous. I found another great company that stuck to the $1200 a year and even they couldn't believe it when I told them!

This company is run by monkeys. I will never after my year of being insured go back to paying for anything with them. After a full year of driving, no infractions, no problems, they notified me LESS THAN A MONTH prior to my policy renewing that it would be $80 more than I was currently paying. I tried to book my G (Ontario Full License), within time but was unsuccessful in being able to. THEN they decided to charge me my new rate a month before my policy actually renewed, which had not been discussed the two times I had called to speak with a representative before my payment. The first rep I talked to on the phone told me if I had gotten my G within the very minimal timeframe giving to me my rate would drop $120 dollars.... the second person I spoke to told me otherwise and my rate would only drop $100, this company has perfected inconsistency. Find other insurance even if it's a little more in pricing. You're better off.

Everything has been great till I had a claim with them, my 2017 f150 was stolen, it has been a nightmare ever since. Can't get anyone on the phone or no answer to emails. I am the one calling tow yard to figure out where it is. This is some of the worst customer services I had ever experienced. Having to deal with my brand new truck that was stolen, stripped, and burnt and don't even get an email back. Don't ever insure with them.

I know they're cheap but seriously, don't go with these people. They're crooks, they won't help you, they sure didn't help me.

I have been a customer of Belair (formerly Canada Direct) for fifteen years. I have never had a claim during that entire period until last October when I had a broken windshield replaced. I paid the $200.00 deductible had the work done and never thought anything more about it. I have just received my car insurance renewal notice and was informed that due to my claims history they can no longer offer me Windshield Replacement in my new policy. Contacting the company to get this stupidity reversed proved fruitless and I was informed that I could apply for coverage again in three years if I do not have any more glass claims. It appears that as long as you blindly pay for services that you do not use, you are considered a good customer, but the minute you use the service you have been paying for, they drop you. Makes one wonder why insurance companies are allowed to get away with these games. My recommendation to anyone who cares to listen is to avoid this company. There are other companies out there. You may pay slightly more but in the end, it will be worth it.

Trying to cancel because I'm done being ripped off is a nightmare. Can't get an amount or even an answer as to when I am covered until without making another payment, without every single piece of identification they can get short of asking for my SIN. Customer service when you're purchasing or updating is fantastic hence why they got a 2 star. Monthly payments for what you get are absolutely ridiculous. Much better/more reasonable companies around. Do your research! Don't give this company your hard earned money! (been with them over 5 years now and been ripped off since day 1. Live and learn right?)

They talk like the sweetest person when you are buying a plan but when you say you are cancelling, even if you show them you get much better rates at Johnson they treat you bad. I paid a full year premium, but when I called in to cancel my policy upon expiry, the rudest customer service agent I ever faced said that I need to pay cancellation fees. I said I am not on monthly plan but paid a full year amount, she was still insisting on paying the cancellation fees. I haven't paid the fees and I will never pay those fees. Belairdirect is by far the worst insurance company I have known in the past 20 years. BEWARE, DON'T GO TO THEM

Very bad experience and unprofessional people. They made me wait 48 hours after giving the claim and getting the person in charge name to later say there is no claim.

Very expensive. 1 way 300$ month. I've left them because other insurances are charging me $300 full with $1million covered. I'm so happy I've left them.