Belairdirect Auto Insurance Reviews

I was just trying to renew my car insurance with this company, last year was $257.00, they just quoted me for the coming year $868.00, same coverage, no accidents !!!! Increase of over 300percent! Why would anyone want to deal with this company?

Was with Canadian Direct for several years, claims free for 43 years, premiums for optional insurance between $300 and $420 (last renewal) for the past 10 years. New vehicle, same make, same model and Belairdirect wants a staggering 161% premium increase. Good luck keeping market share.

This is the worst company to obtain insurance. Their process takes months to even get insurance and if there is a problem, their employees tell you to see another provider. I can only imagine what would happen if you ever had a claim. Trust me, pay the extra 50$ and seek ANY OTHER PROVIDER OTHE THEN BELAIRDIRECT

Was in a car accident months ago. It was completely the other driver's fault. Left my car completely totalled. I sustained a shoulder injury to my rotator cuff, as well as whiplash which has been giving me severe headaches. I install windows for a living and my job is all heavy lifting. I had all my paper for accident benefits filled out and sent in within 3 weeks of the accident, I even called Belairdirect to confirm they received them and they confirmed. It's now been 3 months and I have had no answers on my claim. I contact my adjuster every day and leave him a message. He never answers my calls nor responds to any message I leave. I own a house and have many bills and now I am on the verge of losing everything. I have not been paid in 3 months thanks to a car accident that wasn't even my fault. This company does not care about their clients whatsoever!

These guys increased my premium on the auto insurance by 30% in the past two years (10% in 2016 and another 20% in 2017). Last year they at least sent me a written notice in regards the changes. They didn't bother to inform me this year at renewal, I just noticed the changes while checking my bank account where they take the premiums from. Their customer service wouldn't respond on my complaint when I tried disputing the changes. Before anyone would think the increase is due to my claims; I had no claims for many years and I'm sitting in the best available -15 grid level. Where does the money go then? My best guess is their expensive (and idiotic) TV commercials, I don't see any other insurance company spend this much on advertisements.

Unbelievable. Today I called to tell them that I will no longer be driving my car to work. The customer service person readjusted my pending July renewal to reflect this and gave me the new number. It was higher! I said, "Why is the new rate higher than when I drove to work?" She says that my car is at greater risk sitting in West Hamilton in my driveway, than if I drove 25k to work, and that the conversation has been recorded when I said that I would not be driving to work, so I can't change my mind and say otherwise now. Drive to work -higher rates. Don't drive to work -higher rates. Does this make any sense? I'm not making this up.
I'll be pursuing this with a supervisor tomorrow. I've been a 30 year customer with a less than $200 in total claims over that time. House insurance -up 10% every year for the last 4 years, no claims ever in 30 years. I'll be shopping both policies if I can't hear something that makes more sense than what I heard today..

I usually don't post but these clowns are the absolute worst. Terrible, terrible customer service. Don't follow up, assess your records incorrectly and take calls while reviewing your driving and insurance history. Let that last one sink in for a moment. I would strongly recommend taking your business elsewhere. It is not worth saving a couple dollars to be treated like human garbage.

Very expensive!! Not at all worth it. Auto merit is a joke. So much for grey power.

Good that you are here reading reviews of Belair! Beware, they took $555 from my account and now i have incurred overdraft charges! I spoken to an agent and she said, that a manager would call me back in 2 hours and 30 minutes time but that didn't happen and still waited another hour and yet no calls on Friday. Prior to this conversation, i call to cancel my home insurance because they are unable to assist to reduce my premium after being 5 years with them and no claims! Btw, they can increase your premium on the yearly basis without explanation. They decided to cancel my auto insurance instead! was without 2 days of coverage until i receive an email and immediately call them to let them know their mistake. Imagine if i had an accident on those 2 days without coverage!
Fast forward, Tuesday morning, Received a call from a different manager and she mentioned that the manager who suppose to handle my case got involved in an accident! Now this manager is looking at my case as for now which. There is no sense of urgency with this company!The Agent told me that she would take care of this issue but did not! Liars! If you want to screw your credit, call these guys! Horrible!.
I have moved mover to another insurance company that does give better rate! Save $600 a year!!

I have been with Belair Direct for at least 5 years, ever since I have had a car. They are easy enough to get a hold of, especially with the online chat feature. However, I have made the decision to remove my policy with them as of recent due to the lack of customer service. When I began my policy with them I had added the winter tire discount to my policy. However, in 2015 apparently this discount was removed, but then added back in January 2016. Since my policy was pretty much automatically renewed each year, there was no reason for me to share all of the minuscule details with them such as winter tires, nor did they ask. That means I went 16 months without having this available discount applied to my policy when I had originally told them I had the tires. Belairdirect also refuses to refund me all of the missed time. There is no reason why I shouldn't have been asked whether I had winter tires or not every single time I communicated with them and they looked into my policy. This is just another company that doesn't care for its customers.