Belairdirect Auto Insurance Reviews

Awful app, awful company, and awful services been with this ridiculous insurance company for more than 5 years, and because the Belairdirect app turned off the automerit function by itself then I was charged 47 dollars from the day it stopped all the way to my next renewal, even I turned on the function by clicking one of the links they sent me afterward, they were still blaming on me to pay for that 47 dollars. Although 47 dollars is nothing, not a big deal. But the company is dumb indeed. This is the first time that was ever happening in 5 years and especially the automerit function was off by itself, not by me physically doing it! Belairdirect blame me who did not check it and insisted that I have to pay the outbalance of 47 dollars.
In fact, I have confirmed with the agent every time when I paid the renewal, I am not going to have the time to check the app or make sure the app is turned on or even turn on the app manually every single time, the agent even replied: "No, you don't have to, just make sure you download it and it worked, then it's all good".
Therefore, if for some reason the app wasn't working or stopped working by itself, the team should have FIND A WAY to contact me or MAKE SURE I am aware of the situation because it's not like I did it on purpose.
Instead of assisting an old customer like myself to solve one simple misunderstanding issue like this, they refused and mentioned "The back office has reviewed and replied it was not from their end, the apps work perfectly fine, so you will have to pay the outbalance of 47 dollars"
REALLY!? if the app is fine, why would the automerit function be turned off by itself, and why would you argue this 47 dollars with a loyal customer, WOW, what a GOOD service with a team that has NO BRAIN, Saying bye to this dumb insurance company never ever recommend to anyone AGAIN!

Bonjour, j’ai été victime d’une compagnie d’assurance,
Ils ont résilié mon contract sans m’envoyer une lettre de résiliation, ils m’ont laissé conduire mon véhicule sans assurance auto et sans m’informer.
j’ai faite un accident en février, une semaine après, je les ai appelé, et à cet moment la que j’ai réalisé que mon assurance était résilié en janvier, un mois exactement avant l’accident.
Le contract a duré 1 mois et une semaine, du fin novembre 2021 jusqu’au début janvier 2022 d’après eux et il a été résilié a cause de non payement. Est ce que à ce moment là je perds mon droit d’être informé ? Bah non. Mais eux ils avait les kilos de ne pas m’informer Ni par courriels ni par téléphone et ni par poste ( d’après eux la lettre a été retournée par poste Canada. Mais meme si c’est le cas, ils devaient la renvoyer ou bien envoyer la lettre par courriel si ils étaient vraiment correcte).
en gros, le contract a été résilié avant l’accident d’après eux bien sûr et comme par hasard j’avais rien reçu, et après avoir fait l’accident, la tolérance au paiement n’est plus disponible lol et le contract s’arrête exactement un mois avant l’accident. qui a duré en tout un mois et une semaine 😅
Quand je les ai appelé, ils n’ont même pas arrivé à raconter la même histoire. Ils ont même pas été d’accord sur la date d’envoi de la lettre de résiliation. Chaque agent raconte son histoire.
je vais pas tout balancer ici, je laisse le reste pour mon avocat au bon endroit.
Je voudrais surtout prévenir tout le monde de faire très gaffe avec ce types de compagnies 😉
J’aurai aimé donné 0 étoiles. Ou bien -5

It took too long, came early and still not finished in 2 hours. Sales staff barely talked and poor customer service.

... I am done with these idiots ( sorry for my language ). They are nothing but time wasters. Used to be a very happy client in QC with BelAir but when I moved to ON, I noticed they were more expensive. Ok, no hard feelings. I tried the following years again and we never got back together. On the weekend I went on their website and, whoops, they were $ 1,000 lower than my present insurer. So I called just to be on the safe side and all of a sudden the price goes up by $ 500. Still cheaper but I do not like to be screwed around. Living in Brampton, ON is already punishment enough from these insurance thieves. Anyway - NEVER EVER will I deal with BelairDirect.

I had an at-fault accident last year and 2 years ago damage to my vehicle which was not rated as an accident. Now they are saying I "used up" my accident forgiveness with my first claim of damage to the vehicle and therefore my rate goes up 200%... after 26 years of accident free and one speeding ticket on my record that seems crazy... got comparable rates from other insurances and instead of paying Belairdirect $330/month I will be with another company at $150/month starting April...

They leave out key details that you should know about insurance. I am not happy as I was a customer for 2 years.

I looked to adding a second ATV to my policy which they already insured one. They said the value was too high and the engine size too large and they refused to help. I have had a claim with them before and it was easy and pleasant. No complaints there.

I phoned because I received a letter stating my payment came back NSF. I knew that did not happen, and I told the guy that. He insisted that it did. I was staring at my bank transactions for the date he claimed the payment was attempted to be made, and there was nothing. He laughed at me, insulted me ("You don't even know how much money you have!" "Do you even know what NSF means?"), spoke to me like I was a child, in a sing-song voice. He interrupted me constantly, spoke over me, implied I was lying. He was ignorant, condescending, unprofessional and totally wrong about the date. He had the month wrong! 20 minutes of arguing with this guy, only to find out I was right and he was wrong! I found out that he had the date wrong when I phoned back and asked someone else! (He was referring to my payment a month before, which had already been resolved.)

It is shocking to know that someone like this has a job speaking to potential/existing customers. The ignorance is appalling. I am thoroughly disgusted!!! His name is Mohamed! (I know his last name but I'll have some mercy on his reputation and not post it.)

I recently completed an online quote with Belair. The original quote was a bit lower than the other insurers, however, after 2 weeks of calls and request for more information, the rate doubled. I am a senior who drives a modest amount in a year and have a clean driving record. At this point, I contacted an All State agent. Within 45 minutes I had a lower quote and new insurance certificate emailed to me.

Have no idea how to properly support their customers. I had been a Belair client for close to 10 years and every time I had to interact with them it was horrific. If changing insurance wasn't such a headache they would definitely go out of business. Do your best and find another company - and if they are the cheapest rate at the time, make sure you compare when it comes to your renewal as I guarantee they will hike it up if possible.