Belairdirect Auto Insurance Reviews

I was involved in an accident where I was evidently not at fault. Sent them photos to prove it as well. Not only they condemned me to being partially at fault and destroyed my clean driving records, but after 10 years of being their royal costumer, they totally disregarded their "no premium change after first at fault accident" and increased my premium by 2.5 times.

I was involved in an accident where I was evidently not at fault. Sent them photos to prove it as well. Not only they condemned me to being partially at fault and destroyed my clean driving records, but after 10 years of being their royal costumer, they totally disregarded their "no premium change after first at fault accident" and increased my premium by 2.5 times.

Former Grey Power client. I was on a monthly payment plan. When I got my new policy documents from Grey Power I called to say I just wanted lump sum because of the new surcharge for monthly. Then Grey Power rolled over to BelAir. Didn't think it would be a big deal but was in for a surprise this month to find BelAir has charged my visa for a month of both home and auto insurance one month my policy is set to renew. I called to get the charges reversed and was told the charges were for my previous year's policy - after 10 minutes of going through my policy info with the BelAir rep that was finally cleared up. Then he suggested the pre-payment could just be charged to my policy renewal. I told him I had no intention of pre-paying anything and had not decided if I would renew with them. I was promised the charges would be reversed. Just back from a week of holidays and still no reversal. Will see what happens with the next phone call but thus far I am not impressed with the way BelAir is doing business.

We decided to change our insurance to TD because their rates were better by $500 (I am not exaggerating). As I was wrapping up the cancellation with Belair, they all of a sudden tacked on a cancellation fee just shy of $150. I checked online and there is no mention of a cancellation fee anywhere on their website or in their actual policy documents sent to us. I told this to the agent and she told me that it is mentioned once in the 75-page booklet sent to us when we first started our policy. I asked her why this was not online and she said "because nobody would read it". Anyway, I told her that this cancellation fee means that I will never insure with them again. Her response was a verbal shrug. Summary: bad quotes, hidden fees. Watch out. The only good thing about Belair is that many of their agents are courteous.

They sale supplementary product with bold face lie and false information, not informing you of your own obligation, had a complaint going with them for over 2 weeks never heard back from them, the person in charge of my file was never available and never returned calls. I went to settle the claim side and warned them if they charged me of the extra bogus protection I would cancel my home insurance with them and go elsewhere, and surprise surprise they did charge me for it so I cancelled my home insurance went with Desjardins better protection at a better price, and a more courteous service.

Speaking of which Belairdirect as ZERO respect for the LGBT community, total disrespect, misgendering and dissmisiveness by their staff, really not impressed, not doing business with them in the future that's for sure.

I was with Belair as my first insurer, it took the better part of a month and multiple calls to customer service to perform a simple address change, which despite entering into their online system (which only works so many times before it forces an update over the phone), still managed to get mis-entered multiple times when they re-issued the policy. Dealing with what seems to be a call center for insurance for a direct writer prompted me to move to a broker on renewal and not look back.