Belairdirect Auto Insurance Reviews

The quotes are too high and when I cancelled, they said I owe them money and try to put me in the collection agency! Never would I tell anyone to use ever!

First, they wanted to update our claims history (there were none) and our points (again none), then because we had a windshield claim, they downgraded our glass coverage. We had ONE glass claim and they downgraded our coverage because "there have been a lot of claims in your postal code". What tripe. Bye bye Belair, I hope you go broke!

My wife's -15 rating and no accidents and no tickets and 33 years of driver experience yielded a renewal increase on her Lexus of over 30% due to start this coming July. I thought there must be an error and called. The excuse was everyone's going up and luxury cars are expensive to fix... insisting there was no error on the premium. And the young man had a real negative attitude towards customer respect. I also have a spotless record, -15 with 38 years licensed and insured. Was with Canadian Direct since they started up and got pushed over to Belair with the take over of CDI. During that transition, I got hosed for over 15%. I am currently shopping as I plan to leave these guys, 2 autos and home insurance. Retiring later this year and I feel uncomfortable that they will continue to raise rates. I do not trust Belair after this second hike in premiums.

Worst customer service. Worst Management, worst company I ever see in Canada. Please take a movement to read and know more about this company if you want to avoid high Blood pressure and save your money. DON’T believe and don’t trust those people. I had been more than six years with CDI. Unfortunately, one day they switched me to Belairdirect. They promised that everything will be the same. But that never happened. The same day they raised up the price 20% for two auto policies. When I called, they said everyone rose up. The second year the same happened: they raised them again another 20% although I never had any claim or any tickets. I walked in and discussed with one of their agent. I asked why you raise up the price without any reasons?? She answered: "We had so many claims this year and the company paid too much money to cover them". I asked: "But I didn’t get any claims or tickets. I have been with CDI. The price never rose up. On the contrary, they used to give me yearly 10% discount because I never had any accidents or tickets. Plus they gave me a lot of benefits such as: Family Protection Endorsement Comprehensive Cover - Limited Glass Accident Forgiveness (Accident rating waiver endorsement) PLUS PAC - OPTION B: Loss of Use, Legal Liability for Damage to Non-Owned Automobiles and Emergency Service Expense endorsements". She tried to push me to accept some reduction of my coverage to try to reduce the price. It is a fake way to rise up the price. After pressure, I did accept. This year is the fourth. Again. The same stupid conversation. Same question. Why you raised up the price again?? The agent answered: "We had a lot of claims, cost the company too much. And all the clients are in the same pool". I asked: "Is it fair to take money from me and give it to careless drivers and the bad drivers?" He answered: "If you need to fix a pumper, it will cost more than what you pay". I told him "this is the nature of your business like so many other insurance companies. You don’t do special things. If your owners of this company are not happy with this business, they have to shut it down". Anyway. I am so sorry if my notes big. But I wouldn’t give any quarter star but unfortunately, the minimum is one. I am looking now for another company and will leave it soon.

I thought my 60% increase was bad compared to some of your stories but they are just ripping everyone off. As soon as they took Canadian Direct over, things went downhill fast

It's funny how they "renew" your insurance for another year, when you clearly told them to cancel it before it expires. I called many times to make sure it's cancelled. They keep insisting and asking why am I cancelling it. 5th times that I called, Why did I receive a new insurance card and it looks like it's been renewed, so then I asked, why is this? He said he does not have any access to the account, try calling again tomorrow. Called again for the 6th time, finally a nicer person picked up and called me back the next day to fix the issue (hopefully). Still waiting for them to give me my money back (deposit) and the answer and a confirmation that my insurance has been cancelled. Overall, the answer was "THEY MADE A MISTAKE" of cancelling my insurance, they renewed it instead. This has been almost a month, until now.

The most disastrous insurance company – lying adjusters, lying people who work for them. I had a full coverage policy that was supposed to cover me in case of an accident. They say - you can get a rental car for about $1,500 dollars till your car gets fixed but my car was a write-off and they only provided a rental car for 5 day which costed $250. It has been 4 month and they have not sent my cheque, they claim that it was sent once and went to the wrong address. Yet, I still don't know how long will it take for me to get my cheque. They are scammers and liars who are sitting behind their desks and fool people.

I was an automatic client due to merger with Canadian Direct & my premium increased 27% ... no changes other than Belair over the past year

I was told if I let them do a credit check I could get more discounts - Really?

Also an increase in premium following a move of a few km - still in New Westminster ...

Billing statement does not provide a breakdown of premium per item ...
I received 3 letters - all different dates & all with different premiums

To say that I was unimpressed would be a huge understatement.

It's been almost 6 months now no discount on insurance has been given according to deals was a discount of 15$ after 3 months.lier lier