Desjardins Insurance Auto Insurance Reviews

Was searching for less paying insurance on car, at start the agent provided a low price then after couple days before policy too over are increased the price has charged payments then after month and half the Desjardins canceled our both car insurances, Worst insurance company ever,

This company is a joke they raised my monthly payments without informing me and then told me it was due to the truck I drive and that sorta truck has had more claims in the last year and the area that I live in has had more claims in the last year I have never even had a ticket in the last 10 years I have been driving let alone put in a claim with these retards get you insurance somewhere else!!

Irresponsible! The worst insurance company! 1) Once removed within six months with the money from my account, without permission insured my home and withdraw money for full coverage on the car even though he was old for their understanding. I was brazenly robbed DESJARDINS. 2) When my house was robbed, they have not reimbursed payment our lost, not respond to calls for more than a year.

I will never recommend this insurance company to anyone.
Bad customer service and generally very poor services compared the value you're paying !
Also when I wanted to cancel my contract with them,they were very rude and kept transferring my call from one person to the other. Eventually they ripped off an extra 350 dollars in addition to the cancellation fee. Unbelievable!

I wish i saw the reviews for this company before insuring my car with them. I have only been insured for 3 months and within 3 months they have already screwed up payments and even cancelled my policy for no apparent reason. Ive gotten pulled over too but luckily that officer did not ask for insurance because how much trouble would i have gotten into if i was not covered. Ive brought this to the attention to someone from Dejardins and their excuse was, oh yes, even if it was cancelled you would still be insured.

They charged me fees on 3 occasions that were their fault and they are only willing to "WAIVE" back one fee. How is it considered a waive when you are really just fixing the mistake that YOU made. Waiving would be that theres a fee that was made in MY mistake and you are kind enough to waive it off as a one time thing.

Now my credit score is getting lower and lower because I requested an account change because I provided an empty account and they keep taking money out of this account after STATING THERE IS NO MONEY TO TAKE

Called to make ONE modification to my policy in Oct of 2013, they made the wrong change, didn't know how to fix it, asked me to be patient. Sent me 3 sets of renewal documents, all of them different, sent me other credit card billing "notifications", each one different and could not explain to me how they came up with the figures. Tried to charge my credit card after I told them not to, when the CC transaction would not go through, they sent me a bill and had the NERVE to add an admin fee of $30 even though I had sent in the new cc info before they charged my card. Have made approx 8 calls, each time I am on hold for 30 - 45 minutes while they read all the notes. They keep telling me to be patient (which I have been) and not to worry about the outstanding bill...now they have advised me that they will CANCEL my policy if I don't pay, when I (and they) don't even know how much I am supposed to pay! I am calling the Ombudsman, this is absurd

Desjardins gave me an insurance for $180/month, after everything is done, they told me $199/month and said u have to download our ajusto app. What a scam company!!!

Don't try to take their insurance they have different prices from month to month 🙄 😑 especially when you stop dealing with them... They'll take more payments even after you stop their insurance and they don't cooperate to answer your questions as they tell you they don't have time after calling and emailing for a long time... The worst management ever

Currently, I am a customer and have had nothing but a terrible experience with them over and over... It is: - "oh please, hold while I transfer you..." then get the old hang-up experience. They are garbage how bad is it that I need to get authorization from them to pay them! Absolutely absurd...

Never deal with this company
- Their Billing department is great but the people in the actual agents office are horrible, they're rude and arrogant, They raised my rates without telling me and said I just had to deal with it. The complaints go on and on but in a nut shell there's no communication and then they wonder why you don't know about charges and changes on your account which is fine if you have lots of money just sitting there waiting but if you're on a budget its hard to work with. I deal with Pembridge Insurance as well and they are wonderful, I've never had a problem with them in 6 years but am having to continually deal with problems from Desjardins and be talked down to by my agents staff.