Desjardins Insurance Auto Insurance Reviews

It is so sad that Statefarm Canada was purchased by these robbers! I was a 30year client with Statefarm and have nothing but praise for the honor and integrity of that company. Fair, honest and easy to deal with. When I got notice of Des Jardin's buyout effective December 2015 I was aprehensive but but left my coverage with them for the past year. It has been a year of frustration and immense dissatisfaction. It ends today!
You see I had a minor accident last year. I backed into a car and the square part of my trailer hitch left a mark on the other guys bumper. Like a good dooby I called the claims number (no point in trying to deal with the local office cuz they don't do that anymore!) I told them what had happened BUT said that I doubted it would be much more than the deductible of $500.00. What? Guess that was the wrong move*# I'm honest and up front. Not so with these guys. The damage was just over $500... So NO CLAIM. That's what I thought, and what was confirmed by them when I called them back to say there was really no point in putting in a claim.
Today I was told that my phone call meant I had an "at fault accident". And my insurance was going up on this vehicle by $500.00! WTF!!! They paid out NOTHING! And I spent more time on hold than than they spent speaking with me! And we have three other vehicles insured with them so add it up folks and they would all have an increase. I feel insulted and very angry. But that's the way they do business. Complaints mean nothing to them. Even my local guy agreed that they were bad to deal with when there is a claim... A real claim that is.
I feel sorry for all the Statefarm guys that are now working for this unethical, rude and disrespectful company. After 30 years I'm gone. Of course I'll wait til March to pull two of the vehicles because the penalty is ridiculous if I cancell now. God forbid I have to deal with them in the meantime.
I can't say enough about how rotten they are. I will tell any one who will listen to run as fast and far as they can from them! (Wonder what it would be like if you had life insurance with them and you died? )
Wish I could send all these posts out to tell the world how dishonest and arragant this company is! Maybe I'll just send the like to everyone I know and all "their" email addresses I can find.

i was involved in an accident december 11 2015 not at fault , it was completely the other drivers fault as he didnt stop at the stop sign and t boned me.the car was totaled and written off. Sophia was the lady that was dealing with my case . today is january 25 2016 and i still have not received any funds for the car and Sophia is not where to be reached, constantly trying to fight my way through to settle the case and almost 40 days later the case was settled but it wasnt easy. this lady Sophia did absolutely nothing for me and she should be fired if you do decide to go with this company getting insured is the easy part. god forbid u get into an accident not at fault be prepared to wait over 30 days to settle the case this company is a joke, very organized unprofessional and just plain rude. words cannot describe my frustration with this company which has resulted to me writing my first ever bad review about a company . i give this company -5/5

It's in Quebec. I "too luckily" got an accident in shadow of a bridge in downtown and so called them to make claim and ask them to make claim to the city. The lady said yes but then went for vacation without leaving any record to others. I had no choice but to wait for her back. When she came back 2 months later(that kind of claim to city has 15 days limitation after incident), I called her again but she said she didn't know AND she didn't say that she would make claim to city! And I heard she was laughing when I said she might cause to lose money on deductible of repairing and future premiums!!
I complained that to Desjardins and asked them to pay me back the deductible and change the claim to not-at-fault, but they just kept saying even if they had made claim to city in time, it would still be my fault!!
In conclusion, they don't respect your feeling!
They don't want to pay you for their fault!
They just want your money!

I got a letter stating that my insurance would be canceled , when I called them they said they tried to contact me and the numbers don't work, when I ask them what information they have on file me ,my email was incorrect,my numbers was changed and they cant seem to tell how yet they canceled my insurance on the bases that they tried to reach me at information which I didn't change.

I asked them what does the record show, and how come no one asked me my security question which was on file...I spoke to two agents and none of them could tell my why they didn't ask me my password they were like "oh Im sorry" may I have it now.

So now if it out of their control like they said on my record I will have a cancelling due to non-payment of bill but they messed up my file ( MY CARD WAS EXPIRED AND I WAS WAITING ON A NEW CARD IN THE MAIL) and I called them before it all yet my information seem to miraculously changed and had an accident while insured in September and now IS October and all of a sudden my info change,, and they were contacting me on the same information to handle my claim.

I will never recommend this company to anyone even if its ontario or another province.

Based on all the reviews I've read on here, it looks like I may need a lawyer... The front end of my car was damaged by someone backing up into it at full tilt on Saturday and is not driveable in any way. Its now Wednesday and I'm still waiting for a rental. I still haven't been able to speak with my adjuster because she won't answer her phone or return my 7 messages. I spoke with someone in customer service who told me that it's my problem and I need to sort out a rental on my own time and cost. Went so far as to say that they think I'm at fault (despite the police report) and won't even go over my policy with me until they determine otherwise. I told them that I'm at risk for losing my job because I can't walk to work as it's a 40 minute drive and I'm 6 months pregnant with a high risk pregnancy and my husband has to walk 2 hours to get to work but that didn't seem to even be acknowledged. I've been with Desjardins for over 5 years and I honestly expected better treatment than this.

Was involved in an accident in February. My car was deemed a total loss. It took 5 MONTHS to get a copy of my police report. I sent the docs needed to get it but they seemed to have disappeared and were never seen. So I sent them again. And again. Aaaand again. Finally they got them and my adjustor got my police report. According to the report I was 0% at fault and according to my policy I should be covered since it is not my fault. Right? WRONG!!! So wrong!!!!! My car was being held in storage so my rep called me and said they will only pay 1 cent to the towing company. So I was advised by my adjustor to scrap the car and use that for a payment. So I did as I was told and have my authorization to the towing co. Fast forward 5 months, I am now being penalized for following my adjustor's instructions. They are going to shave off 30% of total value of my car. I argued and argued with her, and got it down to 20%. I argued again that I only did what she told me to do. She put me on a long hold and came back and said that they will give me back the full cost of my car at the time of the accident. Great. Now I'm fighting tooth and nail for them to pay for my rental. According to my policy they will pay for a rental up to 2 days after I receive my settlement offer. Well I just received my offer 2 days ago and the rental was returned MONTHS ago.....and they are only willing to pay less than half of that. Awaiting a call from manager at this point. It's taken 6 months to get this resolved. This is ridiculous. Stay away. Save your nerves.

I will never recommend this insurance company to anyone.
Bad customer service and generally very poor services compared the value you're paying !
Also when I wanted to cancel my contract with them,they were very rude and kept transferring my call from one person to the other. Eventually they ripped off an extra 350 dollars in addition to the cancellation fee. Unbelievable!

Desjardins Insurance is the worst insurance company, They are VERY Rude and they also try to invade your privacy to the address where others have their licences, i was removed from this terrible insurance company because a family member told them to go **** them selves, now they take it out on another member on the same address.... Biggest Scam Insurance Company Around... I Highly do not recommend you choose this company at all, even a 10 year-old is more respectful than these people at the office

My car was hit and run, after contacting the police I call Desjardins to start a claim. The first Rep I talked with told me that this was not covered under my police, out of fear of having my rates increased I did not file a claim. After learning my car should be a write off I filed a claim. The clams office called me 3 days after I submitted my claim at the end of her day, witch in Alberta is 2PM, she did not leave me a claims number. I called her back after receiving the voice mail and left a message. I waited the one businesses day NO phone call, I waited a SECOND business day NO phone call. I called back and left another message. I waited the one businesses day NO phone call, I called again and left another message. NO phone call. I called a 4th time, she answered the phone. I INTRODUCED MYSELF told her I was not given a claims number, and described the situation. Her words were "Oh your the Hit and Run girl, ya that wont be covered under your policy". I told her I have a name. I could go into more detail but basically she was INCREDIBLY RUDE, she didn't look up my information till I ASKED her too. I contacted there customer complaints department and told them my situation, SAME THING, they didn't care!!!!

To sum up, don't have insurance with this company. they Lack compassion, understanding and the ability to look at individual situations.
To rewrite the words of there president in the truth,
WE will not be there when the unexpected happens, you will not get to rest assured, we will not be there for you today the day of your accident, and diffidently not tomorrow.

I wish i saw the reviews for this company before insuring my car with them. I have only been insured for 3 months and within 3 months they have already screwed up payments and even cancelled my policy for no apparent reason. Ive gotten pulled over too but luckily that officer did not ask for insurance because how much trouble would i have gotten into if i was not covered. Ive brought this to the attention to someone from Dejardins and their excuse was, oh yes, even if it was cancelled you would still be insured.

They charged me fees on 3 occasions that were their fault and they are only willing to "WAIVE" back one fee. How is it considered a waive when you are really just fixing the mistake that YOU made. Waiving would be that theres a fee that was made in MY mistake and you are kind enough to waive it off as a one time thing.

Now my credit score is getting lower and lower because I requested an account change because I provided an empty account and they keep taking money out of this account after STATING THERE IS NO MONEY TO TAKE