Desjardins Insurance Auto Insurance Reviews

I wish i saw the reviews for this company before insuring my car with them. I have only been insured for 3 months and within 3 months they have already screwed up payments and even cancelled my policy for no apparent reason. Ive gotten pulled over too but luckily that officer did not ask for insurance because how much trouble would i have gotten into if i was not covered. Ive brought this to the attention to someone from Dejardins and their excuse was, oh yes, even if it was cancelled you would still be insured.

They charged me fees on 3 occasions that were their fault and they are only willing to "WAIVE" back one fee. How is it considered a waive when you are really just fixing the mistake that YOU made. Waiving would be that theres a fee that was made in MY mistake and you are kind enough to waive it off as a one time thing.

Now my credit score is getting lower and lower because I requested an account change because I provided an empty account and they keep taking money out of this account after STATING THERE IS NO MONEY TO TAKE

Called to make ONE modification to my policy in Oct of 2013, they made the wrong change, didn't know how to fix it, asked me to be patient. Sent me 3 sets of renewal documents, all of them different, sent me other credit card billing "notifications", each one different and could not explain to me how they came up with the figures. Tried to charge my credit card after I told them not to, when the CC transaction would not go through, they sent me a bill and had the NERVE to add an admin fee of $30 even though I had sent in the new cc info before they charged my card. Have made approx 8 calls, each time I am on hold for 30 - 45 minutes while they read all the notes. They keep telling me to be patient (which I have been) and not to worry about the outstanding bill...now they have advised me that they will CANCEL my policy if I don't pay, when I (and they) don't even know how much I am supposed to pay! I am calling the Ombudsman, this is absurd