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Desjardins Insurance Auto Insurance Reviews

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(258 reviews)
Desjardins Insurance
1.4 out of 5 stars:
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Rude & Bullying Customer service: I talked to this company for 3 days to get an insurance

by yara on Apr 12, 2022
1 out of 5 stars

Very humiliating experience to try to get car insurance while talking on the phone with their staff. They grilled me so hard for working online and having my own company. I have called for needing insurance for my car because I need a car for personal reasons... Grocery, visit friends. The woman on the phone even asked me super personal questions as I was polite to apologize about the background noise for being in the hospital... She asked me why I'm in the hospital and I told her it is personal. She was very rude and even said "well this is a personal policy"... She accused me of even renting out where I live and that the utility bill is not proof enough for her, I almost wanted to just tell her "well do you want to check my Instagram for my life updates to believe I actually moved into my residential address?" This is completely humiliating. Entrepreneurs need cars to see family, to live like human beings, I don't do deliveries, I work ONLINE, I barely leave the house... And she even told me "well just make sure you don't go to the post office". Well, I'm sure every Canadian citizen has the right to go to the post office, it is a right to send mail to family, to return items, have you never shopped online and needed to return something? It is just plainly none of their business. So, I went with another company. I felt completely humiliated that I even had to tell her that I'm sick at the hospital so she can believe me as to why I was at a hospital. I felt like I was being accused for being a liar the whole time... For 3 days I was with different people on the phone, if you don't want to insure me just say so, don't waste my time and don't humiliate me. This is not a good company.

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Amazing customer service

by Tianna on Mar 16, 2021
5 out of 5 stars

This gentleman was absolutely amazing, so friendly and very helpful. Very knowledgeable as well. He went above and beyond for me as well as getting a decently priced quote. He also explained how things worked for me and how to do certain things if need be, extremely helpful especially to younger people who are new to this. Ross from Dejardin ( in Calgary ) was absolutely amazing.

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