Desjardins Insurance Auto Insurance Reviews

Truck was stolen, Turned up on the reserve, Totaled. Appraiser came out, a week and a half later, way undervalued my 4x4 truck , he provides only one vehicle as his "market research" and says that's what its worth. I provide vehicle pictures ,service and repair receipts and provide 6 ads of comparable vehicles from kijiji and auto trader. They don't even look at it !!!
They then send me a letter saying essentially "your vehicle is worth this" siting no evidence or research* and also say they are refusing to pay for storage cost and I only had a rental for 2 weeks!! They are rude, short and hard to understand. They yell at me and refuse to look at the information I have provided. Currently It's only been a month since the theft but now the insurance company just sent me a letter with no prior notice that They will not be covering the storage fee. I had my vehicle stolen and they treat me like the criminal even after all the premium I paid. This insurance company should be barred from insuring in Ontario

They are the worst you can possibly go to. I am currently having a terrible experience with Desjardins both car & home insurance.
The rude and racist customer service ruined my week because of a lousy mistake on their end and increased in total $120 for an address update for on both coverage. I really want to escalate this issue and also search for a new auto insurance company. Its been such a horrible experience.
Seems they plan to make mistakes and when you ask for updates, they increase monthly payments. Stay away please.

Please !! Stay away from Desjardins....I was with them for 7 years. In 2013, I had an accident with my BMW. They denied my claim because airbag didnt deploy or my engine was leaking oil or I was turning from the wrong street. It's been a long litigation. I am as the time of this post fighting in Quebec court to make my case heard. Worst Worst Expereince of my life. They take your money so easily and treat you like criminal.

They want to know where I got the money from to buy the car. Who borrowed me money. They ask to see the receipt, every transaction paper trail...my phone bill to see if i arrange the accident with the other driver...OOhhh.

Worst experience ever. Do not go with Desjardins. They will leave you hanging. From my own experience. Claim is still open after 3 months. I so fed up I’m going to care of my vehicle myself and pay expenses myself. This is insurance is junk and scammers. They did not even cover the rental car on full coverage policy. I am going and my 3 friends all cancelling the policy with them!!! Adjusters are very bad to whom I contacted with. Basically, they will not pay a penny!!!! Do not take Desjardins to be your insurance please. Find something else!!!

Our neighbors toddler while having a tantrum threw her bottle of milk over the balcony. The bottle landed on our windshield, smashing it. The neighbor was very apologetic and offered to pay all the expenses, including the deductibles. When I told the insurance agent about this, he said he doesn't care - he did his job of fixing the windshield. In the meantime, we still ended up with 250$ bill. After years of appalling service we tried to cancel the insurance with them and Desjardins is charging us cancellation fees! What a bunch of crooks!

My car was hit while parked by a drunk driver. The police got the drunk driver and submitted all the papers and testimony to our insurance company. Of course, the accident was not our fault. However, Desjardins was insisting that there was no proof that it really was the drunk driver who hit our car - they had to wait until they got the court judgement confirming it really was that driver who hit our car.
Meanwhile, our car was parked at a garage (charging us about 30$ a day), even if it was a complete loss and scrap material - Desjardins insisted we kept it (and not to throw it away for scrap), so there was still proof of the accident. About 2 and a half months later, after many lawsuit threats, screams, and compulsive calling to them, they agreed to compensate us the 'value' of our car, which of course was super underpriced, and most of it went to pay for the parking fees we had accumulated (about 2500$).
total scam, and no one can/is doing anything about it! laws protect insurance crooks

I was injured in a car accident and it was my not fault . They did not care for my well being , they denied me treatment plans that were recommend by my Doctor and Physiotherapist . They had the nerve to spend money on private investigator to watch me , and pay another Doctor who was biased to do a test me , which you could have clearly seen I was in pain . That doctor gave a false report so I would not get treatment . Don't let a low price premium fool you when you need someone to help you.

To all you adjusters who made bonuses and raises for deny treatment plans , I hope you rot in hell for the people you made suffer.

A car backed into me.
I was there; I got the drivers info.
I gave it to the adjuster
The adjuster did not look at my car but based his assessment on photos taken by the body shop.
Would support replacement of my door with a used door. I explained that this is a unique car, stored each winter and rust free. Would I get a rust free door? “ A used door. We only buy new when we can’t find used” When can you not find used these days? I can see it if it’s a Honda Civic but a ‘classic’ car does not have the same criteria used. Could not care less. That’s why I could not care less about staying with this company.
After 33 years of no claim house insurance; 41 years of no claim car insurance, this is not what I have paid hundreds of thousands of dollars worth of coverage for. I’m taking my $8500 a year policy to someone else.

Been with the company for 40 years, Auto and Home Insurance. Had my first auto accident claim and it has been a nightmare. Desjardin hires independent companies as adjustors whose primary purpose is to deny claims. These adjustors will treat you like a criminal even when there is a legitimate claim. Really disappointed, what is the point is paying premiums for coverage because when you need help the most Desjardin does not want to help you!

It is so sad that Statefarm Canada was purchased by these robbers! I was a 30year client with Statefarm and have nothing but praise for the honor and integrity of that company. Fair, honest and easy to deal with. When I got notice of Des Jardin's buyout effective December 2015 I was aprehensive but but left my coverage with them for the past year. It has been a year of frustration and immense dissatisfaction. It ends today!
You see I had a minor accident last year. I backed into a car and the square part of my trailer hitch left a mark on the other guys bumper. Like a good dooby I called the claims number (no point in trying to deal with the local office cuz they don't do that anymore!) I told them what had happened BUT said that I doubted it would be much more than the deductible of $500.00. What? Guess that was the wrong move*# I'm honest and up front. Not so with these guys. The damage was just over $500... So NO CLAIM. That's what I thought, and what was confirmed by them when I called them back to say there was really no point in putting in a claim.
Today I was told that my phone call meant I had an "at fault accident". And my insurance was going up on this vehicle by $500.00! WTF!!! They paid out NOTHING! And I spent more time on hold than than they spent speaking with me! And we have three other vehicles insured with them so add it up folks and they would all have an increase. I feel insulted and very angry. But that's the way they do business. Complaints mean nothing to them. Even my local guy agreed that they were bad to deal with when there is a claim... A real claim that is.
I feel sorry for all the Statefarm guys that are now working for this unethical, rude and disrespectful company. After 30 years I'm gone. Of course I'll wait til March to pull two of the vehicles because the penalty is ridiculous if I cancell now. God forbid I have to deal with them in the meantime.
I can't say enough about how rotten they are. I will tell any one who will listen to run as fast and far as they can from them! (Wonder what it would be like if you had life insurance with them and you died? )
Wish I could send all these posts out to tell the world how dishonest and arragant this company is! Maybe I'll just send the like to everyone I know and all "their" email addresses I can find.