Desjardins Insurance Auto Insurance Reviews

1 star is too generous
I got rare ended by a driver when I waiting for the red light, after the accident I hear sound when I drive, I took it to the shop and they found a broken piece. Insurance sent an adjuster to check, the advisor never reply emails and calls. 3 days later I received a 900 dollars chequeen with no explanation of what is covered to repair.
I called and again can't get hold of the advisor that was assigned to my case.
They told me the sound was caused by a previous accident which is not covered. I told them I have no previous accident hitting from that back. They then change the word to insurance does not cover rust damage.
I told them that the broken piece is the result of this collision it should be covered.
The guy was really rude and he said he is a manager. Finally, after 3 weeks of waiting someone gets back to me in such a rude manner...
I am so done with them.

I recommend don't take car insurance. If you go by the claim department they refuse some parts because they said this is not related to your accident
We often have to insure because we want to secure our car but they don't

My girlfriend has coverage with them. She pays almost $500 a month for comprehensive coverage. Some idiot hit her car from behind while she was waiting for the light to change. It has been weeks now and they keep saying they don't cover for that kind of damage. She's definitely going to be switching.

The worst company to insure your car! If you complain they never going to refund you because they never say that they did something wrong. It is not even a star it is minus stars!

I was in a car accident 6 months ago. Their client hit my vehicle. Their client was ruled 100 percent at fault. Desjardins insurance has written off my vehicle. Here's the problem they want to settle with an amount that won't allow me to purchase the same year and model of vehicle. So basically I will need to downgrade. They get this appraisal report done on an online web-based program... they don't provide the location or contact information of where these comparable vehicles are. It's unbelievable. The appraisal is not worth the paper it's written on. No name of person no contact of this web-based appraisal. It's so Micky mouse you need to see it believe it. I have been in contact with the lady who hit me, she said her experience with them was a nightmare as well. Stay far away from this scam of an insurance company.

I was with State Farm for a good while and never had one problem with them, always helpful friendly people who weren't afraid to be in touch if something was amiss. Then came Desjardins... I decided to stay the course and give them a chance expecting to get similar good service and my rates stayed about the same. Yes they called and said they would like to arrange a meet and greet at their office, they were even quick to get me quotes on vehicles I was shopping around for but that's where the pleasantries ended! I've always owned cheap, used vehicles and have always insured them with liability and comprehensive ALWAYS AND ONLY. After a little chat with them recently it appears one of my vehicles for some reason has collision on it and the other is missing the comprehensive... I've never changed my policies (no reason to) and I'll admit maybe I haven't read every little word on every little piece of mail I've gotten from them but considering I brought to their attention that I wouldn't have changed my policies and some kind of error must have occurred during the changeover you would think that they would take some time to investigate the matter but no. I had an answer much too brief and quick to have been taken seriously. I shopped around and found better service at a much better price (saving $500+/year) with more flexibility and options! "We dont want to lose your business" I was told, well talk is cheap and actions speak volumes to me! Not only can they not even come close to matching another reputable company with a local office to keep my business but they won't take the time to investigate a potential internal error they may have made during the changeover, I can't say I feel as if I'm being very well taken care of. Oh, how I miss State Farm!

We had an accident on April 19, 2019, I can't get any answer from this company what so ever, they want us to take the rental back but they haven't even told us what our truck is worth, they are not returning any calls. We had been with State Farm for over 30 years then they sold to these people and even our agent can't get any info on our claim... We are now being sued by the cleanup company which is supposed to be paid by our insurance but that's not happening either and no one is returning any calls worst service EVER, it has been over a month and no one lets us know what is going on...

I've had much insurance and as I know if you have a good driving record every year your annual premium usually goes down and insurance would be cheaper except for Desjardins! Instead of awarding the good drivers they raise the cost to 60 dollars extra per month from paying 195 per month to 251 per month when it came to my renewal I've had no accidents or claims... Called another insurance and they were able to give me the coverage for 215 per month that a saving of over 500 a year... Never will I return as a customer of Desjardins. They need to learn to compete with their competitors and stop trying to take people's hard-working money... horrible just horrible rates. Anyone thinking of switching to this insurance company I advise you to try someone else!

After 7 years, they could not cover me more. I did not have any accidents or tickets, I just move, but the agent on the phone was horrendous. simply horrendous!!!