Desjardins Insurance Auto Insurance Reviews

Horrible customer service. Unorganized charged me for a higher rate then discussed over the phone. I had to review tapes to confirm. The claims department is a disaster. Took 5 months to get my car back after a claim. Late in sending renewal papers.

I have no insurance claims, no traffic violations and my 9-year-old car valuation were worth 4500. Yet, this insurance company increase my policy from 210 a month to 270 a month! Find another insurance provider.

I have been with Desjardin auto insurance for as long I can remember. Yesterday I spoke with an agent, who messed up the relationship with this company. I recently bought a new car and called Desjardin to moved my insurance over. At the start, I told the agent I was in a new address but did not mention I was to be there temporally. The agent asked me to read the address I have on file and I did. He went ahead and processed my insurance based on the address I read to him. ( this address on file was different from the one I was in at that moment). He sent an email to me with my significantly lower monthly payment. I again reminded him I moved to a know address mention for a moment. The agent decided to recalculate my insurance based on the new address, and the amount was significantly higher, about $30 higher. I told the agent that was no problems at all and that he should allow the insurance at my old address given the fact I will just be in the present address for a month. The agent said it was because I heard that the insurance amount will be higher in my present address that I decided to ask him to keep it at my permanent address. Later, he kept me on hold for about 10 minutes and wasted my time just come and tell me they will need to move my address on file to the temporary address which the amount per month to pay is higher. I told the agent all my info and address on my driver's license is still in my permanent address which is not this address I am in. He asked me to provide a least agreement that I am in the old address. I told him I did not have the least agreement in both houses. I live with my friend who is helping me out to continue with my studies. The agent started telling me how I need a least because it will be for my protection in case they want to push me out of their house. I did not think it was he call to start telling me that. The agent was very sarcastic and could not allow me to explain myself. I was very disappointed with the services I received from him. According to me, he very unprofessional and inexperienced. In the past, I have had a very good relationship with formal agents I spoke with. I am not sure where this guy was from to spoil my relationship with Desjardin in this manner. I let him know I won't stay with them anymore. He was okay with it and behaved as if nothing happened.

Don't touch them. 1. They lie. 2. They increase your rate every year. 3. Leaving isn't easy. They'll jack you once before you go. 4. Calling the head office 2 hours+ wait time. 5. These bad companies should go under.

I have been with Desjardins for over 10 years, and my rates have been dropping steadily when keeping the same car. However, this year when my insurance was up for renewal, my rate went up by a whole 34% for the year. I contacted customer service, and they did not know what to tell me other than the area where I live rating was the cause. I have had zero claims or tickets, but yet they increased my premium by such a large amount instead of dropping! I have now cancelled all my policies from this greedy company.

Gave them all my information on my driving record and got a premium. Two weeks later my premium goes up to $60 a month because they have apparently found new information that they weren’t aware of. Don’t get insurance from these scum bags

My insurance was cancelled while I was travelling. I received no email or text of this happening. I only found out after coming home and reading my mail. Had I not seen my mail prior to driving I could have hit someone or killed someone with no insurance! When I tried to reinstate my insurance they raised it 65%! They don't care they are putting public safety at risk or see any validity that they are part of the problem by not updating their system.

Desjardins Insurance, in general, is horrible. I cannot wait to get away from them. You get what you pay for cheap rates for uneducated, horrible, lazy service. I do not recommend Desjardins insurance to anyone. They just want your money, they don’t even bother to help although they make it seem like it and help with minor things. I have even spoken to people who’ve had their insurance and has gone up yearly for no reason, amongst other issues I’ve heard from others. Please do your research before picking an insurance company. If you’re getting great service and help, it’s worth that little extra money because it’s gonna save you in the long run

I've never had a claim or ticket. Been a customer for 5 years. My insurance goes up every year. I am switching to another company in May.

This insurance company now posing as “State Farm” is malicious and god awful. Stay away as far as possible. I had a horrible advisor for claims, who has a short temper and a criminal record; still working for Desjardins. He took over two months to look at my vehicle and I was left without a car for 8 months. He threatened to not pay and cover for ANYTHING (rental, parking, car) due to the fact that I was catching him in his lies and insurance antics. All until I spoke with his manager and stated that I was going to sue them. They will try to exclude things in accidents to save themselves every penny possible. THEY WILL PLAY DUMB AND MAKE THINGS CONFUSING. NEVER TAKE THE FIRST OFFER. Be persistent if you care about your vehicle. Make them pay for everything. Include things that weren’t even a part of the accident to make them pay. They deserve it. I’ve been paying insurance for 10 years and on my first accident they can barely cough up $3000. They ended up paying $36,000 in repair parts + rental car fees + workshop parking + labour because they were too stubborn to believe that my car (a 2016 AUDI A8) was a write-off; initially OFFERING ME A $3000 ESTIMATE. This insurance company DOES NOT follow the forgiveness accident policy that State Farm adopts; and if you are with State Farm, YOUR INSURANCE WILL INCREASE DRAMATICALLY. EVEN IF THE ACCIDENTS WERE NOT YOUR FAULT! STAY AWAY.