Desjardins Insurance Auto Insurance Reviews

A car backed into me.
I was there; I got the drivers info.
I gave it to the adjuster
The adjuster did not look at my car but based his assessment on photos taken by the body shop.
Would support replacement of my door with a used door. I explained that this is a unique car, stored each winter and rust free. Would I get a rust free door? “ A used door. We only buy new when we can’t find used” When can you not find used these days? I can see it if it’s a Honda Civic but a ‘classic’ car does not have the same criteria used. Could not care less. That’s why I could not care less about staying with this company.
After 33 years of no claim house insurance; 41 years of no claim car insurance, this is not what I have paid hundreds of thousands of dollars worth of coverage for. I’m taking my $8500 a year policy to someone else.

Based on all the reviews I've read on here, it looks like I may need a lawyer... The front end of my car was damaged by someone backing up into it at full tilt on Saturday and is not driveable in any way. Its now Wednesday and I'm still waiting for a rental. I still haven't been able to speak with my adjuster because she won't answer her phone or return my 7 messages. I spoke with someone in customer service who told me that it's my problem and I need to sort out a rental on my own time and cost. Went so far as to say that they think I'm at fault (despite the police report) and won't even go over my policy with me until they determine otherwise. I told them that I'm at risk for losing my job because I can't walk to work as it's a 40 minute drive and I'm 6 months pregnant with a high risk pregnancy and my husband has to walk 2 hours to get to work but that didn't seem to even be acknowledged. I've been with Desjardins for over 5 years and I honestly expected better treatment than this.

Was involved in an accident in February. My car was deemed a total loss. It took 5 MONTHS to get a copy of my police report. I sent the docs needed to get it but they seemed to have disappeared and were never seen. So I sent them again. And again. Aaaand again. Finally they got them and my adjustor got my police report. According to the report I was 0% at fault and according to my policy I should be covered since it is not my fault. Right? WRONG!!! So wrong!!!!! My car was being held in storage so my rep called me and said they will only pay 1 cent to the towing company. So I was advised by my adjustor to scrap the car and use that for a payment. So I did as I was told and have my authorization to the towing co. Fast forward 5 months, I am now being penalized for following my adjustor's instructions. They are going to shave off 30% of total value of my car. I argued and argued with her, and got it down to 20%. I argued again that I only did what she told me to do. She put me on a long hold and came back and said that they will give me back the full cost of my car at the time of the accident. Great. Now I'm fighting tooth and nail for them to pay for my rental. According to my policy they will pay for a rental up to 2 days after I receive my settlement offer. Well I just received my offer 2 days ago and the rental was returned MONTHS ago.....and they are only willing to pay less than half of that. Awaiting a call from manager at this point. It's taken 6 months to get this resolved. This is ridiculous. Stay away. Save your nerves.

My car was hit while parked, had to do all calling to desjardins myself as the other party would not. 2 months later he finally does and the adjuster gives me the option to choose my body shop. Little do I know that she has not been in touch with my body shop so I showed up with them not knowing a thing, and my car not going to be completed for 7 days as they are very busy. I get a rental vehicle that desjardins has set up that same day and learn on day 2 that I must return the rental the next day and that the body shop is responsible for covering the rest of the rental. Apparently a shop taking more than 2 days to repair my car is not a legitimate excuse for them to continue my rental. This company has been useless and handled everything poorly and unprofessionally.

My vehicle got into an accident a month ago, they are still not approving my vehicle to be repaired to its full state. Horrible customer service and management, trying to find excuses not to repair the vehicle. They try their best to cheap out on the parts on the vehicle. The highest quote for an insurance company that doesn't care about your safety. All they want is to make money of you when you get in an accident good luck getting your car repaired as they give you a hard time...

I was stopped for a school bus in November and a car rear-ended me. Took my truck to the body shop they recommend, I specifically requested they check for frame damage. However, they were too lazy to remove the rear bumper to check the frame. The quote they submitted to Desjardins insurance was approved but some parts were not available. My insurance adjuster was unable from mid-November until January 6. So finally I picked up my untouched truck and took it home. Removed the bumper to find the frame was indeed damaged. The next day took back to the body shop for more pictures, which they reluctantly did. Then I sent my own pictures to insurance. Because parts were not available all they offered was the price of new parts and that’s all. So I took it to another certified body shop that actually looked at the frame damage. They did up a quote to fix everything, however, they still can get some parts. So I did a third quote, frame repair, parts and a fabrication shop to make the parts that were unavailable. Now my adjuster was unreachable for 4 weeks. Finally, they sent an appraiser at the end of March. He said there was rust on my truck so they could replace it with a rusty used bumper. He did actually locate a bumper and hitch 2000 km away in Nova Scotia. I ordered the part and had it shipped. Now I was starting to lose patients with this whole performance so back to the second body shop for a new quote using the used parts. The new quote was $300 more than the original quote, this one included the frame repair. After a week or so the appraiser calls the body shop and basically yelled at them that they charge too much and the quote was too much. The quote was $3,800 to fix it, after this, I got feed up informed the body shop to proceed with the repair and bill me directly. The insurance appraiser sent an offer of $1,400 after another 2 weeks of waiting. They sent a big email patting themselves on the back about coming to a deal. The only problem is it’s off by $2,400. So I stopped contacting the insurance company and started talking to a lawyer. We are almost in May now, so 5 1/2 months and my no-fault accident cost me over $2,400 and I haven’t driven my truck since November. I was with them for about 20 years with no claims, this was my first one. So do not give your business to these crooks. They will try to screw you. They definitely don’t deserve any stars.

Following an accident Desjardin Insurance refused to have the vehicle checked for hidden mechanical damages, clearly stating in the email 'we usually don't do it'. They only agreed to an alignment, which was NOT done as per vehicle specification. The car did not behave on the road the way it was supposed to. When I brought up the issue with Complaint Liaison Officer, after 6 months of phone calls and emails that were never replied to, I was flat said I should have asked to have the vehicle checked after the accident. Which I did. The Complaint Liaison Officer answer was - 'well, I would have not changed anything anyway'. What a joke!

Good afternoon! I want to share a story that happened almost two weeks ago. 10/11/2019 at about 7 p.m. I was driving to training and at the intersection when turning right, I hit the rear bumper in front of a travelling car. The speed of my car was about 3-5 km / h. We went out and inspected the injuries with the Mitsubishi driver. A scratch of about 6 cm in length was found, the paint was not peeled off. The girl said that there is no reason to apply to the insurance, that everything is fine, but just in case, she wants to take information from my insurance company. She took a photo, I took a photo of her car just in case, and we parted. After 12 days, they called me from the insurance and said that she filed a request for repair. 10/23/2019 I called the insurance and tried to find out how the process will occur. I explained that the car was not damaged, I also sent a photo of Mitsubishi on which it is even difficult to consider a scratch. The representative of the insurance company said that she can do this and the insurance will repair the car. I completely agree that it was my fault, but the car drove after this for almost two weeks and no one knows what could happen during this time. Also, I did not receive an answer on how I can protect my testimony and reputation. I was told that a person can apply for repairs within a year after an accident. So if I’m responsible and have to pay for something I didn’t do. I thought that my insurance company believes its customers and will help them in any situation, and even more so to prevent fraud and illegal actions! No one should be responsible for what he did not do and there is a law for this!

We had an accident on April 19, 2019, I can't get any answer from this company what so ever, they want us to take the rental back but they haven't even told us what our truck is worth, they are not returning any calls. We had been with State Farm for over 30 years then they sold to these people and even our agent can't get any info on our claim... We are now being sued by the cleanup company which is supposed to be paid by our insurance but that's not happening either and no one is returning any calls worst service EVER, it has been over a month and no one lets us know what is going on...

My credit is ruined! I was with this company for 5 years and last year I had 2 no fault accidents in the entire 5 years of being with them. It took 2 months to get my vehicle fixed, which was very inconvenient living out of the city. At the end of the year, I was told they are cancelling my insurance because of too many claims. Firstly, I was not at fault and secondly, now this is on my record making me look like a bad customer which has now ruined my credit line with other insurances being charged ridiculous prices!!!