Car Insurance Reviews
Desjardins Insurance Auto Insurance Reviews
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(267 reviews)
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Never deal with this company
- Their Billing department is great but the people in the actual agents office are horrible, they're rude and arrogant, They raised my rates without telling me and said I just had to deal with it. The complaints go on and on but in a nut shell there's no communication and then they wonder why you don't know about charges and changes on your account which is fine if you have lots of money just sitting there waiting but if you're on a budget its hard to work with. I deal with Pembridge Insurance as well and they are wonderful, I've never had a problem with them in 6 years but am having to continually deal with problems from Desjardins and be talked down to by my agents staff.
This gentleman was absolutely amazing, so friendly and very helpful. Very knowledgeable as well. He went above and beyond for me as well as getting a decently priced quote. He also explained how things worked for me and how to do certain things if need be, extremely helpful especially to younger people who are new to this. Ross from Dejardin ( in Calgary ) was absolutely amazing.
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
I have never checked reviews about Desjardin. However similar to the majority of other reviews here, I have been with State Farm for over 20 years for both Home and Auto and since Desjardin took over I have been charged a lot more year after year. Most recently I called to get some explanation even though I had 0 claims all my life, their agents along with their people are extremely rude and data in their system is inaccurate. I definitely DO NOT recommend them to anybody. I am searching for another reliable insurance provider for both Home and Auto.
Great customer service. All the staff members I ever talked with are super-friendly. However, the waiting time is insane. If you want to reach out to a person there is a good 2-hour wait for that. This is ridiculous. You can hire more staff rather than putting burden on the few that you have and irritating clients with extra waiting time.
This company needs to hire better representatives because the one that I got to talk to was extremely rude. The company should check on what kind of behaviour their employee has and improves their hiring requirements. UNACCEPTABLE!!!
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Incompetent, unfriendly, bad-customer - service experience. They don't give a hoot about their previous statements, your concerns/needs, or their industry standards. But they charge a hefty premium and are communicating in a way that I would characterize as unprofessional. How can this insurance still be in business?
The agents were very kind and great people to work with on my auto insurance! They provided optimal advice on whether you go with them or not and have positive attitudes. Would highly recommend their service. They made my auto insurance experience at Dejardins enjoyable! They were very patient, informative, gave me a better price and they have an auto program to give you a discount as well, thank you so much!
I have been with this company for years, I feel extremely regret that I had not left soon. The staff there are so aggressive, in a very bad attitude, they don't care if the clients leave of stay. Whenever you have some questions, they will always push responsibilities to you, said it is your fault. And they even give wrong information.
An agent called Nelly G, her address is 165 Dundas Street West, she is the one who always speaks in a very rude and aggressive way, she doesn't care about the client's feeling, she is the most aggressive and rudest person I have ever seen. I feel bad for her, and feel sad for myself why I have not left them earlier. Fortunately, I find another company and am ready to move.