Desjardins Insurance Auto Insurance Reviews

I've not had my car for 4 months now, for a suspension repair. My coverage for a rental was up partway through month one. Leaving me without a car. My claims advisor has been M.I. Almost this entire time, not respond to any of my emails, returned one of my several calls. Little to no updates. With all this going on I've missed 2 almost 3 months of work now. Still charging me $360 a month for insurance and not offering any sort of additional help. Rebates/refunds or a break on insurance.
They are here to take advantage of you and kick you while you're down. This is the second time I've used them and each minute of it has been terrible. DO NOT CHOOSE DESJARDINS!!!

They didn't do anything after I submit a claim. Very bad Experience to deal with them.

I had an accident (not my fault) they just repaired the fender and ignored the bumper and headlight saying it was not affected according to them they are not attached together. My claim was in process for 7months (a waste of time). For the light, they said it was before because there is dust in there ( 7 months what do you expect inside a Christmas gift) and without even notifying me they increased the insurance by 15 $ a month!
Wanted to give 0 but can’t...
Stay away from them! Stay safe!

I hit a deer 4 months ago, they send you to multiple suppliers stall and delay, never respond to messages. I finally took it into a body shop I choose they won't respond to them either. If you're with the Desjardins, cancel and go elsewhere before you have a claim and if you're shopping around keep looking price might be good coverage certainly isn't.

After a no-fault accident, things went really well to the point where the body shop manager was surprised how well it was going as they were going to repair my car.
There was quite a delay due to parts not coming in and once repaired they realized that the harness wires had burned through and decided to write the car off.
That's where things started to unravel and it would take a couple of pages to explain what went on after that point.
Our claims advisor was nowhere to be found, nobody in the company knew where she was and why she wasn't getting back to us. When I talked to maybe the 10th person over a week's time, she tried to find out what happened to her claims advisor by contacting the claims advisors manager but could not get a hold of them either.
I found a number with DesJardins that was your last straw phone number that looks into the situation and tries to help you. Had to leave a message there also and no one ever got back to me.
I believe people working from home is a huge part of this problem but this company is so unorganized it's very hard to believe any company can run like this.
I am retired so the time is there to make at least 20 phone calls over a two-week timeframe and still no answers. Imagine somebody that is working full-time and has a busy life, the nightmare would be much worse than what I have now through.

After five years of taking my money, here I came to a conclusion that if I knew how careless and unprofessional they were would never have spent a penny of my own to buy their service. What if your claim advisor never answers a phone during business hours, what if you had an accident and never was offered a rental car, and what if you had an injury but it takes weeks to get medical assistance.
Please if you are considering buying insurance go somewhere else.

I've been a client of Desjardins Insurance (via The Personal owned by them) for over 15 years and insured my two cars and three properties there. Everything was fine until the first claim. My car got stolen six weeks ago, so I experienced the claim process firsthand. The claim advisor assigned to my case did not respond to my emails or voice messages. I don't know whether the failure to do his job is due to negligence, attitude, or incompetence or all three together. I tried to escalate the situation through the complaint process, but no one bothered to return my calls... Nothing was moving until, three weeks after I opened the claim, I managed to contact another claims advisor who took pity on me and decided to do the previous adjuster's job herself. She sent all the required forms, contacted Toyota Finance, and got the insurance check issued. Unfortunately, the management does nothing to address the faulty claims process or the escalation process.

I have an open claim with them for 4 months now! They stopped paying for my rental and the storage and I have to pay it out of my pockets and nothing is solved yet!

The experience with this company has been awful... Yes, they are very fast to serve your needs on paper yet when the real work begins they are no place to be found for proper information and or getting things done in a timely manner.
My claim is still outstanding even though my adjuster knows what's going on and has done as little as possible to help my claim go through.