Desjardins Insurance Auto Insurance Reviews

Insurance company backing down from their words. And not paying for the rental. Even after stating in the policy, they will cover. Gave me trouble even on not at-fault accident. Really bad experience I’ll have to pay 2k from my pocket just for rental.

Absolutely horrible experience!!!!
I would give zero stars if that was an option.
I have had exceptional service from previous insurance companies; however, Desjardin wins the prize for the worst insurance company (hands down).
I am speaking from my own experience here, but I have spent more of my time chasing down a decision on a claim. The adjuster (in my opinion) needs to seek employment in some other line of work.
You clearly do not know how to communicate, or for that matter make a decision. Reputable insurance companies do...I see why you work with Desjardin.

I was in an accident 4 days ago, I was not at fault, I was stopped at a red light, and was run into. So I had to deal with this joke company my adjuster from this insurance company, laughed at my claim and I was told I would deal with him, and I asked to speak with his supervisor and he said no and ended the call by hanging up, I tried calling him back but just got the answering machine. Discussing behaviour from a very unprofessional group of no-talent group of twits. I recommend you try different insurance companies before you sign with them. They also are recommending OEM parts put back on my Range Rover Evoque, it was in factory condition before the accident now it will have junkyard parts put on, we pay enough cash to grease companies like this, so really pass on any contract with them.

The experience with this company has been awful... Yes, they are very fast to serve your needs on paper yet when the real work begins they are no place to be found for proper information and or getting things done in a timely manner.
My claim is still outstanding even though my adjuster knows what's going on and has done as little as possible to help my claim go through.

I was a client of State Farm Insurance for 15 years, where the customer service was personal and excellent. Desjardins bought out State Farm, a very bad move for State Farm clients as I have discovered. On June 13, 2020 my vehicle was caught in a flash flood during a major hail and rain storm in Calgary. As a consequence, my vehicle's engine was flooded. Because there was no help to be had, I called AMA, who towed my vehicle in the middle of the night to my trusted auto repair shop. After calling for a week, I was finally able to reach Desjardins. The adjuster told me that my certified repair shop was not on the Desjardins list so the Adjuster insisted on towing the vehicle to a body shop even though there was no body damage. (Lie #1 - the customer can have the vehicle towed to any trusted garage). What I needed was a mechanic. I researched and learned that indeed my vehicle was repairable. After a month, a Desjardins inspector finally showed up, took two minutes to look at the vehicle and insisted it was not repairable so he had the vehicle towed to an auction company. Desjardins made me a ridiculously low offer, which I refused. Finally, they offered a bit more which I again refused. My research told me that the vehicle was worth much more than they were offering and it was repairable. I sent my research to the Adjuster who finally made a decent offer. I did not sign off immediately because I wanted to conduct more research regarding the potential of repairing the vehicle. Yes, it was repairable. The Adjuster lost patience with me stating that she needed to close the file immediately and if I didn't settle I would get nothing (Lie #2 - upon calling the Insurance Bureau of Canada I was informed that I had 2 years to settle the claim). Finally, after 4 months, I accepted Desjardins' offer because they refused to let me buy out the vehicle, forcing me to have to bid on it in an auction. In the meantime, without notifying me, Desjardins notified the Alberta government that the vehicle was deemed unrepairable and that it could never be considered drivable (Lie #3). There was no body damage so it could definitely be deemed as salvage which would have allowed me to repair it and drive it again. This seemed to be a spiteful move on the part of the Adjuster. During the 4 months of back and forth with Desjardins, I asked to speak to a supervisor but no one ever called me. My broker was unable to negotiate for me as, unlike State Farm, Desjardins does not allow brokers to speak on behalf of their clients. I have now lost my trusted vehicle and must buy another one even though my settlement would have been enough to repair the vehicle. Never, never trust Desjardins. I feel that Desjardins merely wanted to pay me out as cheaply as possible just to get rid of me. As a client, I had no value to them.

The person in charge of our claim has been ignored our calls and emails for almost a week, is currently denying our professional assessment and has been lowballing us from the start by searching 4 cylinder cars instead of what ours is (6 with low mileage) over an accident we didn't even cause and had dashcam footage to prove it. We'll be taking it to the news if it doesn't improve.

My car was gone due to hail damage, without my fault! They harass me, they simply ignore our calls and don't ever reply to you back for our claim. The worst experience with the adjuster, she didn't even bother to call you back or reply to your email. I am waiting for last month with no response ever.