Desjardins Insurance Auto Insurance Reviews

I was heading north, came up to an intersection stopped to turn left, the opposing lane is heading south, the car in the opposing lane has already stopped waiting to turn left. 3-4 cars stop behind the opposing lane waiting for him to turn. I turn left onto my road when another vehicle approaching the stopped vehicles has taken the shoulder of the road to avoid stopping and sideswipes me, pushes me into the opposing lane of this street and into a ditch... The Cop writes up a report that states I'm turning properly the other driver is driving improperly and speeding. Has multiple witnesses. No one is ticketed..?? My car is a write-off, his front end is damaged. I call insurers and before I can even describe the accident fully he states that since I'm turning left I'm at fault?? Months go by with some girl who loses my emails, denies getting them (even though she responded to them) and the final result is yes I'm 100percent at fault... Oh, and we both have the same insurance company so I said an outside party should be involved... Nope... No witness reports were reviewed etc.. I avoided the stress of lawyers being pregnant at the time but now my insurance rate is a 3star driver instead of 10! RIDICULOUS! Get the Cop to ticket if possible to prove whos at fault or they decide for you.

I was stopped for a school bus in November and a car rear-ended me. Took my truck to the body shop they recommend, I specifically requested they check for frame damage. However, they were too lazy to remove the rear bumper to check the frame. The quote they submitted to Desjardins insurance was approved but some parts were not available. My insurance adjuster was unable from mid-November until January 6. So finally I picked up my untouched truck and took it home. Removed the bumper to find the frame was indeed damaged. The next day took back to the body shop for more pictures, which they reluctantly did. Then I sent my own pictures to insurance. Because parts were not available all they offered was the price of new parts and that’s all. So I took it to another certified body shop that actually looked at the frame damage. They did up a quote to fix everything, however, they still can get some parts. So I did a third quote, frame repair, parts and a fabrication shop to make the parts that were unavailable. Now my adjuster was unreachable for 4 weeks. Finally, they sent an appraiser at the end of March. He said there was rust on my truck so they could replace it with a rusty used bumper. He did actually locate a bumper and hitch 2000 km away in Nova Scotia. I ordered the part and had it shipped. Now I was starting to lose patients with this whole performance so back to the second body shop for a new quote using the used parts. The new quote was $300 more than the original quote, this one included the frame repair. After a week or so the appraiser calls the body shop and basically yelled at them that they charge too much and the quote was too much. The quote was $3,800 to fix it, after this, I got feed up informed the body shop to proceed with the repair and bill me directly. The insurance appraiser sent an offer of $1,400 after another 2 weeks of waiting. They sent a big email patting themselves on the back about coming to a deal. The only problem is it’s off by $2,400. So I stopped contacting the insurance company and started talking to a lawyer. We are almost in May now, so 5 1/2 months and my no-fault accident cost me over $2,400 and I haven’t driven my truck since November. I was with them for about 20 years with no claims, this was my first one. So do not give your business to these crooks. They will try to screw you. They definitely don’t deserve any stars.

I have been with State Farm and now Desjardins for 54 years. They were a pleasure to deal with 3 agents in all that time. The agents are great. Recently, unfortunately, I submitted a claim in January for an accident that was not our fault. A car had just been certified and put on the road a Volkswagen Diesel. I have sent them information on cars going back as far as 2000 and they are more than what Desjardins is offering me. I used the guide from NADA North American Dealers Association. All Desjardins is offering is equivalent to Clean Trade-In Value/ I can not replace my car for this money. Claim Adjuster doesn't even know what an "AS IS" vehicle is compared to a "Certified Vehicle" I would give them a negative value but this app will not let me! Do Not deal with Desjardins they know you when they take your premiums but want nothing to do with you when you submit a claim!