Desjardins Insurance Auto Insurance Reviews

I was involved in an accident where the other vehicle ran a red light and T-boned me. My auto insurance rate ends up almost doing in the price for an accident that was not my fault in no way. When I asked why and if they investigated the incident before raising my insurance they said it was not their responsibility and the other driver said they went through a green light so they blamed both parties and said it is not their responsibility to retrieve the red light footage proof, it's the customers' job to pay to have it retrieved for the investigation. I am so disappointed with the lack of professional service.

After being in a collision that wasn’t my fault (was hit by a drunk driver) they refused to assess the car requested I pay for it and they would return the money if the damage was the cause of the accident. Nobody called back for days, argued with me instead of attempting to communicate professionally. Long story short I have no car!

I've had Desjardins in the past and ended up switching to another company because they were just way too expensive. I got State Farm originally, but they ended up getting bought out by Desjardins which was Certas and was forced to be stuck with them again. Honestly, they are the way to expensive. All I kept getting was increases and higher rates and a bunch of non-at-fault incidents that were documented on my record and is creating so many unnecessary discrepancies. After 2 years I've finally switched companies saving 46$ a month. It was the best decision!

The person in charge of our claim has been ignored our calls and emails for almost a week, is currently denying our professional assessment and has been lowballing us from the start by searching 4 cylinder cars instead of what ours is (6 with low mileage) over an accident we didn't even cause and had dashcam footage to prove it. We'll be taking it to the news if it doesn't improve.

Desjardins is absolutely awful. They decided to increase my premium by $100 a month just for a change of address, and when I had a claims experience last year they were very unhelpful, unwilling to provide any kind of support which was shocking, especially considering I wasn’t at fault, and every time I asked when I’d receive the money they hung up on me. Had to go through an ombudsman to get them to pay me the money they owed me. Complete scam of a company.

I was stopped for a school bus in November and a car rear-ended me. Took my truck to the body shop they recommend, I specifically requested they check for frame damage. However, they were too lazy to remove the rear bumper to check the frame. The quote they submitted to Desjardins insurance was approved but some parts were not available. My insurance adjuster was unable from mid-November until January 6. So finally I picked up my untouched truck and took it home. Removed the bumper to find the frame was indeed damaged. The next day took back to the body shop for more pictures, which they reluctantly did. Then I sent my own pictures to insurance. Because parts were not available all they offered was the price of new parts and that’s all. So I took it to another certified body shop that actually looked at the frame damage. They did up a quote to fix everything, however, they still can get some parts. So I did a third quote, frame repair, parts and a fabrication shop to make the parts that were unavailable. Now my adjuster was unreachable for 4 weeks. Finally, they sent an appraiser at the end of March. He said there was rust on my truck so they could replace it with a rusty used bumper. He did actually locate a bumper and hitch 2000 km away in Nova Scotia. I ordered the part and had it shipped. Now I was starting to lose patients with this whole performance so back to the second body shop for a new quote using the used parts. The new quote was $300 more than the original quote, this one included the frame repair. After a week or so the appraiser calls the body shop and basically yelled at them that they charge too much and the quote was too much. The quote was $3,800 to fix it, after this, I got feed up informed the body shop to proceed with the repair and bill me directly. The insurance appraiser sent an offer of $1,400 after another 2 weeks of waiting. They sent a big email patting themselves on the back about coming to a deal. The only problem is it’s off by $2,400. So I stopped contacting the insurance company and started talking to a lawyer. We are almost in May now, so 5 1/2 months and my no-fault accident cost me over $2,400 and I haven’t driven my truck since November. I was with them for about 20 years with no claims, this was my first one. So do not give your business to these crooks. They will try to screw you. They definitely don’t deserve any stars.

I have been with State Farm and now Desjardins for 54 years. They were a pleasure to deal with 3 agents in all that time. The agents are great. Recently, unfortunately, I submitted a claim in January for an accident that was not our fault. A car had just been certified and put on the road a Volkswagen Diesel. I have sent them information on cars going back as far as 2000 and they are more than what Desjardins is offering me. I used the guide from NADA North American Dealers Association. All Desjardins is offering is equivalent to Clean Trade-In Value/ I can not replace my car for this money. Claim Adjuster doesn't even know what an "AS IS" vehicle is compared to a "Certified Vehicle" I would give them a negative value but this app will not let me! Do Not deal with Desjardins they know you when they take your premiums but want nothing to do with you when you submit a claim!

I had full coverage insurance and when I was in an accident who's the fault, not mine they still treat me like a criminal and have not yet been paid anything for my 2008 Lexus is250. Worst insurance ever!

I was heading north, came up to an intersection stopped to turn left, the opposing lane is heading south, the car in the opposing lane has already stopped waiting to turn left. 3-4 cars stop behind the opposing lane waiting for him to turn. I turn left onto my road when another vehicle approaching the stopped vehicles has taken the shoulder of the road to avoid stopping and sideswipes me, pushes me into the opposing lane of this street and into a ditch... The Cop writes up a report that states I'm turning properly the other driver is driving improperly and speeding. Has multiple witnesses. No one is ticketed..?? My car is a write-off, his front end is damaged. I call insurers and before I can even describe the accident fully he states that since I'm turning left I'm at fault?? Months go by with some girl who loses my emails, denies getting them (even though she responded to them) and the final result is yes I'm 100percent at fault... Oh, and we both have the same insurance company so I said an outside party should be involved... Nope... No witness reports were reviewed etc.. I avoided the stress of lawyers being pregnant at the time but now my insurance rate is a 3star driver instead of 10! RIDICULOUS! Get the Cop to ticket if possible to prove whos at fault or they decide for you.

BIG scammers!!!
I got in an accident for the first time, and it’s not even my fault and my case is under investigation for the past 3 months.
Whenever I email my adjuster she keeps apologizing and saying that the case is still ongoing, I don’t even know until when and why it’s going on. They clearly told me to go pay for the storage fee, which doesn’t make any sense because I was not at fault, so I should not have to pay for anything.
I’m really disappointed with this auto insurance company, and I’d advise everyone DO NOT get insurance from this company, you’ll get scammed!!!!