Desjardins Insurance Auto Insurance Reviews

Probably the worst insurance experience ever. Agent claiming they applied to the government and got approval for a 10% increase in premium but the website says prices are going down because of COVID. A claim with these people would be a nightmare. Moving all insurance to a more reliable source.

I should have switched insurance companies when Desjardin took over for State Farm. They over-billed me for several years and told me nothing about a cancellation fee. I would rather walk than insure another vehicle with these criminals.

I was heading north, came up to an intersection stopped to turn left, the opposing lane is heading south, the car in the opposing lane has already stopped waiting to turn left. 3-4 cars stop behind the opposing lane waiting for him to turn. I turn left onto my road when another vehicle approaching the stopped vehicles has taken the shoulder of the road to avoid stopping and sideswipes me, pushes me into the opposing lane of this street and into a ditch... The Cop writes up a report that states I'm turning properly the other driver is driving improperly and speeding. Has multiple witnesses. No one is ticketed..?? My car is a write-off, his front end is damaged. I call insurers and before I can even describe the accident fully he states that since I'm turning left I'm at fault?? Months go by with some girl who loses my emails, denies getting them (even though she responded to them) and the final result is yes I'm 100percent at fault... Oh, and we both have the same insurance company so I said an outside party should be involved... Nope... No witness reports were reviewed etc.. I avoided the stress of lawyers being pregnant at the time but now my insurance rate is a 3star driver instead of 10! RIDICULOUS! Get the Cop to ticket if possible to prove whos at fault or they decide for you.

I had my policy on an annual payment plan and had sent my cancellation 4 weeks before the end of my policy. They automatically attempted to renew it still and are attempting to charge me despite me already cancelling my policy and they are not sending me any notice of renewal to top it all off.

My car was gone due to hail damage, without my fault! They harass me, they simply ignore our calls and don't ever reply to you back for our claim. The worst experience with the adjuster, she didn't even bother to call you back or reply to your email. I am waiting for last month with no response ever.

This company needs to hire better representatives because the one that I got to talk to was extremely rude. The company should check on what kind of behaviour their employee has and improves their hiring requirements. UNACCEPTABLE!!!

After 15 years with them, paying in full every year with no claims, they raised my rates by 20% since Certas have taken over. There used to be a family feel in the office, where you felt at home so you felt you could trust them, be aware now as you are only a number to them now, money is all they are concerned about.

They increased my insurance by 60$ per month and didn't bother to let me know about that more than by mail. Unfortunately, I got this letter late and didn't cancel on time. I got a much better offer in a different company and I called my agent to ask about the penalty charge. She told me that it is going to be a 90% penalty charge and I based my decision on this information. What actually happened? well, they charged me 152%!!! When I called about that, she told me that they don't know the penalty charge amount in advance, although she told me 90%! She changed her answer every time and on most of my questions, the answer was "I don't know", she was very unprofessional and I still haven't got my money back! Agents are unprofessional and won't help you with anything! They just want to take your money, they don't even care that there is a global pandemic going on and they will still charge you an extreme amount of penalty! Don't rely on them!

After 43 years with State Farm was informed by Certas/Desjardins after they took over that if I didn’t consent to my information being shared with all Desjardins insurance companies my policy would be cancelled. Bought a new trailer last week and Certas software would not allow the agent to complete policy unless I provided my level of education and my job title prior to retiring. Also required my spouse’s info. Last year my credit card was hacked 4 times in one month and after switched Certas/Desjardins to direct bank withdrawal no more problems!