Desjardins Insurance Auto Insurance Reviews

I've been with with company for awhile I do not like how they work. Canceling was such a hassle and on top I had to pay 1 month premium for canceling on the Sept. 1 when I pay 25th of every month. I would not recommend this company. Overall the experience is not even mediocre.

They told me my cancellation fees were gonna be $364 yesterday and today in one day it went up... Now I have to pay 394... When I asked how do they calculate that - no explanation! 3 different agents... One of them - Chinese agent started shouting and swearing and being rude... No sense of customer relation and treatment... Bastard company! Don't deal with them... I hope due to this review they lose a lot of money...

I’d give this car insurance NO STARS!! So I cancelled with them on July 19th, 2021 the man I spoke with said I’ll have a payment coming out Aug 28 2021 of 57.02 now all of a sudden I have to pay 350$? They said I have to pay for the days missed which means. I have to pay for the services from July till September. September was the end date of my policy. I asked to see where in the policy it says this. But they said they can only show me the breakdown of the payments. I just don’t understand this, the billing department of this car insurance says there isn’t any cancellation fee at all. They are telling me different things. I feel like this is theft!!!

After being with State Farm for many years I realized that since Desjardins took over, and with no claims, I was still paying almost twice as much for home and auto insurance. So I started getting quotes and realized what they were overcharging me, but the kicker comes when I switched insurance companies, and they charged me almost $500.00 and refused to tell me how much of that cost was a penalty! That is just bordering on fraud if you ask me.

After being with State Farm for over 30 years (now Desjardins), they raised my premiums because of the amount of claims they paid out (not my problem. I haven’t had a claim in 25 years), I went to a different insurance company. Not only did they not give me back any of the insurance amount I paid for a full month, but charged me 100 more than my monthly premium (on top of my regular amount) and took the money out of my account two days before they were even authorized to do so. None of the agents even tried to keep my business. DO NOT GO THERE. They are absolute crooks. And yes I called the customer complaint line and they didn’t anything. Disgusting!

I had been a customer of State Farm for over 30 years. When Desjardins took over, they steadily increased my premiums. I had to change companies because Desjardins was too expensive. They raised my rates during a pandemic, then had the nerve to charge me a one-month penalty for cancelling my policy. They then sent me a letter stating “we hope to have the opportunity to serve you again in the future”. Sure, when pigs fly...

I was being grossly overcharged for insurance that I never made a claim with but for some reason kept increasing instead of decreasing every year. I found a company that is now charging me less than half of what Desjardins was. I cancelled my Desjardins policy and they are now charging me a whopping 18% of what was left of my yearly premium as a cancellation fee. The office claimed that the insurance agent is entitled to charge this "short rate" fee whenever you cancel a policy early, fine, I expected to pay a cancellation fee, but the amount I was charged is ludicrous. I will never purchase insurance from this company again.

They increased my insurance by 60$ per month and didn't bother to let me know about that more than by mail. Unfortunately, I got this letter late and didn't cancel on time. I got a much better offer in a different company and I called my agent to ask about the penalty charge. She told me that it is going to be a 90% penalty charge and I based my decision on this information. What actually happened? well, they charged me 152%!!! When I called about that, she told me that they don't know the penalty charge amount in advance, although she told me 90%! She changed her answer every time and on most of my questions, the answer was "I don't know", she was very unprofessional and I still haven't got my money back! Agents are unprofessional and won't help you with anything! They just want to take your money, they don't even care that there is a global pandemic going on and they will still charge you an extreme amount of penalty! Don't rely on them!