Desjardins Insurance Auto Insurance Reviews

Called to make ONE modification to my policy in Oct of 2013, they made the wrong change, didn't know how to fix it, asked me to be patient. Sent me 3 sets of renewal documents, all of them different, sent me other credit card billing "notifications", each one different and could not explain to me how they came up with the figures. Tried to charge my credit card after I told them not to, when the CC transaction would not go through, they sent me a bill and had the NERVE to add an admin fee of $30 even though I had sent in the new cc info before they charged my card. Have made approx 8 calls, each time I am on hold for 30 - 45 minutes while they read all the notes. They keep telling me to be patient (which I have been) and not to worry about the outstanding bill...now they have advised me that they will CANCEL my policy if I don't pay, when I (and they) don't even know how much I am supposed to pay! I am calling the Ombudsman, this is absurd

My son recently purchased a new car. He called Desjardin and spoke with a rep over the phone. He gave all the information correctly as asked (and it was explained to him/us that the call was being recorded) to the agent. The quote was prepared for him at a cost of $3800.00 per year. He signed up and and took delivery of his new car the next day. 2 days later he received a call from an insurance investigator from Desjardin saying that he did not give all thei nformation requested and that his insurance was going to increase by $1300. He had supplied all that was asked and even asked them to review the recording. The increase was due to a speeding ticket he recevied for 10 kilometers over. It was declared at the time the quote was prepared. Funny thing is that they said that somehow the conversation was not recorded and that they have no proof that he had disclosed the ticket. He did as i was a witness. There response was, "OH well, either take it or look elsewhere." We contacted the Insurance Bureau of Canada, and as expected, they are useless. This company is a total ripoff and cannot be trusted. My son will stay with them for now until he can establish his driving history. Until then, BEWARE OF DESJARDIN. THEY ARE CROOKS.

Claim ajuster failed to return my call, or to talk to my garage. Refused to listen or accept the extended damage after my car was assessed by the aprasier. Whenever she called me, she told me my car rental was due and the insurance co. would not cover it. She ignored the fact and just left me face the problem on my own. Unbelievable attitude and arrogant.

Desjardins never explained about 1 yr agreement, where as in my previous insurance company I was explained if I were to cancel within 6 months, I will have to pay cancellation fee. Desjardins was comparatively low in Calgary, so I changed to it. I had been with them for almost a yr in Calgary. When I moved to Ontario the policy was changed, of course insurance rate too ( 3.87 times high compared to Calgary(depending upon location))and I was never informed that the new agreement started from the day I changed to Ontario. I realized it only after calling them to cancel my policy as I am unemployed. Yes, very high fee to cancel the policy. To get new customers they are good. To adjust your account BIG NO "they cannot BACK date". Customer service ??? "please remain on line" --- LONG HOLD. at times phone gets disconnect and you have to call back again... that HOLD goes on again...

it is a cheating company , not trustable , desjardins is a company that cheats the customer. if you become their customer with every request they will charge you in a way that your cost goes too much , and then you cannot stop because there is a high cancelation charge. it is a "loss for customer , win for Desjardins" deal.

Desjardins gave me an insurance for $180/month, after everything is done, they told me $199/month and said u have to download our ajusto app. What a scam company!!!

Where to begin? Let’s just start off with, don’t just go to the cheapest place you find. Had a claim that took almost 2 years to finish.
There’s just always and I mean always no answers for anything. It’s always talking to this person and they say talk to this person and then they’re on holiday for 6 weeks. I would give this company a zero-star rating if that was an option. If you reading this trying to decide what insurance company to use, please stop reading and go to the next one on the list or you will regret it.

Overpriced for the 5-year new vehicle protection. And then I had a speeding ticket 2 years ago and then my record resets after 3 for the 10-over ticket then the final year they up charge me insurance.

Adjuster is useless, it felt like pushing rope to get my car repaired after no fault accident. The “section manager” attempted to use her title to intimidate me. The complainant department intentionally stalls the complaint process. Complete waste of money and most exhausting process ever.

1-1/2 weeks before our car insurance would expire, I had contacted the local Desjardins office trying to get both a car and home insurance quote. The representative sent me a lengthy email with all the details she required for this. 8 days before the renewal date I emailed her, providing all of this information. But there was no feedback whatsoever.