Desjardins Insurance Auto Insurance Reviews

Initially, I thought that I was receiving low rates with car insurance and home insurance. I changed vehicles and the price went up so I continued to look elsewhere because Desjardins was charging me almost $300 with a good driving record including home insurance, having a child with special needs made that budget rough. I found full coverage including extra coverage for my children and home insurance all for less than almost half the price of Desjardins so I cancelled with them before a month was up and this company charged me a whole month extra as a cancellation fee. That was crazy, I didn't even sign a contract at that.

Told us we had to release the car so they can get it the next day. We did that.
Almost 2 weeks later we received an email that says we have to pay 360 for the towing and 60 a day impound.
The representative Jess said the car was going to be moved She listened to *a tape* will honour that... ok great.
Tells us nothing further can be done until the accident report was obtained.
She tried to tell us she can't access it.
We called the opp who informed us she can.
Then under an hour later, she manipulates my son with the brain injury into accepting a pay put that is not even half the replacement value of the car.
The guy on the phone Benjamin tells me the point in insurance is to give you money so you can add to it and buy a replacement vehicle. It'd not intended to pay what it cost to replace the car.
I have dealt with 6 people from claims. None know what they are doing and none care about customers. Not one is truthful either.
Do not go with this company

I had an accident at 19, I was new to the country not know that I have to snap or called the police, I didn’t even know what to do. I don’t even know if the insurance can or is supposed to cover all this damage. Called the mover to come to get it off the road because I couldn’t drive because of the shock and pain I got from my seatbelt. Well. After two days I was a dive to call my insurance to let them know, and that was the beginning of my problem in like, they took me. A car without returning it, they didn’t cover or fixed it and they kept sending bills for God know what. They are supposed to be our problem solvers not adding to our problem. They called my case misleading and so on. And kept propounding our meeting till 3 years was over.

I've not had my car for 4 months now, for a suspension repair. My coverage for a rental was up partway through month one. Leaving me without a car. My claims advisor has been M.I. Almost this entire time, not respond to any of my emails, returned one of my several calls. Little to no updates. With all this going on I've missed 2 almost 3 months of work now. Still charging me $360 a month for insurance and not offering any sort of additional help. Rebates/refunds or a break on insurance.
They are here to take advantage of you and kick you while you're down. This is the second time I've used them and each minute of it has been terrible. DO NOT CHOOSE DESJARDINS!!!

Very humiliating experience to try to get car insurance while talking on the phone with their staff. They grilled me so hard for working online and having my own company. I have called for needing insurance for my car because I need a car for personal reasons... Grocery, visit friends. The woman on the phone even asked me super personal questions as I was polite to apologize about the background noise for being in the hospital... She asked me why I'm in the hospital and I told her it is personal. She was very rude and even said "well this is a personal policy"... She accused me of even renting out where I live and that the utility bill is not proof enough for her, I almost wanted to just tell her "well do you want to check my Instagram for my life updates to believe I actually moved into my residential address?" This is completely humiliating. Entrepreneurs need cars to see family, to live like human beings, I don't do deliveries, I work ONLINE, I barely leave the house... And she even told me "well just make sure you don't go to the post office". Well, I'm sure every Canadian citizen has the right to go to the post office, it is a right to send mail to family, to return items, have you never shopped online and needed to return something? It is just plainly none of their business. So, I went with another company. I felt completely humiliated that I even had to tell her that I'm sick at the hospital so she can believe me as to why I was at a hospital. I felt like I was being accused for being a liar the whole time... For 3 days I was with different people on the phone, if you don't want to insure me just say so, don't waste my time and don't humiliate me. This is not a good company.

After the agent's help told my wife who is 65 she was too stupid and old to understand insurance. We decided to switch companies. I switch on the university date of when the original policies were taken out. Unknown to me and never checked after our old agent retired the new agent split the autos insurance into two policies and staggered them 6 months apart. As the agent sent out pink slips good for 6 months at a time I should have read policies but did not. The new insurance is $675.00 a year the agents' cancellation fees for the one auto they changed the policy date on was $422.00. I hope the agent Julia R has a good time with the monies from seniors who have a combined income of $30,000.00 a year.

They didn't do anything after I submit a claim. Very bad Experience to deal with them.

I had an accident (not my fault) they just repaired the fender and ignored the bumper and headlight saying it was not affected according to them they are not attached together. My claim was in process for 7months (a waste of time). For the light, they said it was before because there is dust in there ( 7 months what do you expect inside a Christmas gift) and without even notifying me they increased the insurance by 15 $ a month!
Wanted to give 0 but can’t...
Stay away from them! Stay safe!

I hit a deer 4 months ago, they send you to multiple suppliers stall and delay, never respond to messages. I finally took it into a body shop I choose they won't respond to them either. If you're with the Desjardins, cancel and go elsewhere before you have a claim and if you're shopping around keep looking price might be good coverage certainly isn't.

My car got stolen and turned out to be a write-off.
The claim advisor I was dealing with was not helpful nor on my side for things.
She would only EMAIL me after hours and would not return or answer any of my calls or questions.
Then they go on to quote my car low as can be and then tell me I can only use their two websites as comparables and denied most of my findings.
They did not make a stressful situation easier.
Customer service was great to deal with however the claims advisor and adjuster were a huge disappointment.
Communication is key. I never missed one payment for the 3 yrs I was insured with this company & in the end, they lost a loyal customer.