Car Insurance Reviews
Desjardins Insurance Auto Insurance Reviews
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(258 reviews)
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My car got stolen and turned out to be a write-off.
The claim advisor I was dealing with was not helpful nor on my side for things.
She would only EMAIL me after hours and would not return or answer any of my calls or questions.
Then they go on to quote my car low as can be and then tell me I can only use their two websites as comparables and denied most of my findings.
They did not make a stressful situation easier.
Customer service was great to deal with however the claims advisor and adjuster were a huge disappointment.
Communication is key. I never missed one payment for the 3 yrs I was insured with this company & in the end, they lost a loyal customer.
I switched to Desjardins a few years ago for auto and home insurance cut my insurance by hundreds. I had my car stolen and from the agent to the adjuster, they all were polite and very helpful and resolved pretty quick, my agent is always very helpful when I call.