Desjardins Insurance Auto Insurance Reviews

I had an accident more than a month ago. During the accident happened and entire time that the police had arrived at the scene, I was talking to the insurance agent on the phone, and at her suggestion, I moved my car to a towing parking lot, but after more than a month, the insurance company did not take my car out of the towing parking lot and didn’t transferred it to the repair shop. And every time I call, they just say they're sorry and say they'll be back soon, but they don't do anything else.

Their customer service is horrible. They lowball. The agent that I was dealing with was terrible. Did not respond to any emails. I would not recommend them.

I've been with with company for awhile I do not like how they work. Canceling was such a hassle and on top I had to pay 1 month premium for canceling on the Sept. 1 when I pay 25th of every month. I would not recommend this company. Overall the experience is not even mediocre.

Desjardins customer for Auto insurance since 2019, had to change insurance due to address move and insurance went up $1000.

- fully paid off car
- full g
- no accidents
- no tickets
- no demerit points

Moved to a better housing situation for me & my family? One thousand extra dollars. I am sick.

Where to begin? Let’s just start off with, don’t just go to the cheapest place you find. Had a claim that took almost 2 years to finish.
There’s just always and I mean always no answers for anything. It’s always talking to this person and they say talk to this person and then they’re on holiday for 6 weeks. I would give this company a zero-star rating if that was an option. If you reading this trying to decide what insurance company to use, please stop reading and go to the next one on the list or you will regret it.

Overpriced for the 5-year new vehicle protection. And then I had a speeding ticket 2 years ago and then my record resets after 3 for the 10-over ticket then the final year they up charge me insurance.

Our vehicle was written off not at fault. Dejardin auto insurance advisors offered a settlement of $7500 dollars tax included. I asked them why so low. The multiple advisors said they can only find 2 to compare to our vehicle. They all clearly said "We payout based of off market value compared to what is available. I did a quick search online with the advisor over the phone and found the same model and make but the years were 1 year newer and 1 year older but the KM was 100k + more. The advisor said "You can't compare apples to oranges. You must compare apple to apple." Fair enough. I finally found 2 with 1) the same year 2) the same model 3) KM is a few thousand off. Priced at $12,500 + tax with $2900 under value. I reached out to Dejardin and guess what happens next? The advisor said "The appraiser compared our vehicle to a 2010 model and the max they can give us is $8000 + tax included" Does this sound like a fair settlement and paid based on market value? They are not fair and LIE to customers not at fault.

I was involved in an accident where the other vehicle ran a red light and T-boned me. My auto insurance rate ends up almost doing in the price for an accident that was not my fault in no way. When I asked why and if they investigated the incident before raising my insurance they said it was not their responsibility and the other driver said they went through a green light so they blamed both parties and said it is not their responsibility to retrieve the red light footage proof, it's the customers' job to pay to have it retrieved for the investigation. I am so disappointed with the lack of professional service.

I had two experiences with this company and both times disappointed.
Their advisors have no knowledge, and no experience, don't answer promptly to communications, try to cut the corners and don't cover the claim cost. The first claim took 5 months to finally a manager was contacted to resolve the issue partially. The claim adjuster didn't send the request to the manager and after 3 times of asking, finally found that she lied to me and never escalated my case!
They even don't trust their own appraisers and decline his claim estimate and try to do the minimum. They need a full overall to stay in business. I am leaving them because after years of paying high premiums when I had two claims both times found my money was wasted.
You will find their true nature when you need them.

My claim insurance is under investigation for one month and 20 days but has not yet been decided. The rent rental was denied and I am without a car and have to pay car rental charges for the days I kept the rental car. The insurance appraiser pulled the damaged bumper to see the inside damage, later on, the claims department denied the claim on the pretext that the damage is enhanced.