Desjardins Insurance Auto Insurance Reviews

They will look for any loophole to not fully cover the damage to your vehicle after an accident. Even if there is no proof backing their reasoning they will not pay and make you have no choice but to pay upfront, with the hopes you will just give up and not take them to court. My car has been sitting in a garage for 6 months because they refuse to take care of their responsibilities! Absolutely terrible, I have NEVER seen this from insurance before!
Be careful and if this ever happens to you, it can be very discouraging but don’t give up!

Since 2018 till now I have paid 18000$ to Desjardins auto insurance and there was no claim. Today my car was hit from the back so I applied for a claim. Since morning 7:30 am when the accident happened and till now at 5:30 PM, I haven’t been provided a rental car knowing that I am having one vehicle at home and have a lot of liabilities like dropping/picking up kids going to work, etc... They give damn to answer or providing me information. The claim advisor appointed for my case was not even at the office. He is off from work. Worst ever experience. The government should look into it why we are paying these insurance companies a lot of money and not getting proper services. I am going to sue these guys for sure.

Adjuster is useless, it felt like pushing rope to get my car repaired after no fault accident. The “section manager” attempted to use her title to intimidate me. The complainant department intentionally stalls the complaint process. Complete waste of money and most exhausting process ever.

This review is mainly regarding the service I received from Julie W. She is a breath of fresh air when dealing with insurance. My experience with the claims department was horrible and she stepped in and got ahold of the right people on the same day. She managed to obtain the information I needed from a 3rd party source and worked her magic. My issue was urgent and she was able to come through like a superstar. Her service is priceless and I absolutely loved dealing with her. The insurance industry needs more services like this.

If the people who worked for me treated our customers like Desjardins... We would be out of business. How hard can it be to return a call or email with an update on a no-fault claim?
It will be almost a month with no information.
The helpline just refers me back to an adjuster. Who promised to return calls in 5 business days but leaves no message and send no emails.
I got a call from the Rental Company to return the loaner the next day but nothing from Desjardins

1-1/2 weeks before our car insurance would expire, I had contacted the local Desjardins office trying to get both a car and home insurance quote. The representative sent me a lengthy email with all the details she required for this. 8 days before the renewal date I emailed her, providing all of this information. But there was no feedback whatsoever.

Amy is the worst claim adviser ever. She has not returned my calls or my emails! I try to talk to another advisor but they keep telling me to call Amy and she is not even picking up my call for 3 weeks!!!

Initially, I thought that I was receiving low rates with car insurance and home insurance. I changed vehicles and the price went up so I continued to look elsewhere because Desjardins was charging me almost $300 with a good driving record including home insurance, having a child with special needs made that budget rough. I found full coverage including extra coverage for my children and home insurance all for less than almost half the price of Desjardins so I cancelled with them before a month was up and this company charged me a whole month extra as a cancellation fee. That was crazy, I didn't even sign a contract at that.