Desjardins Insurance Auto Insurance Reviews

I had an accident (not my fault) they just repaired the fender and ignored the bumper and headlight saying it was not affected according to them they are not attached together. My claim was in process for 7months (a waste of time). For the light, they said it was before because there is dust in there ( 7 months what do you expect inside a Christmas gift) and without even notifying me they increased the insurance by 15 $ a month!
Wanted to give 0 but can’t...
Stay away from them! Stay safe!

I hit a deer 4 months ago, they send you to multiple suppliers stall and delay, never respond to messages. I finally took it into a body shop I choose they won't respond to them either. If you're with the Desjardins, cancel and go elsewhere before you have a claim and if you're shopping around keep looking price might be good coverage certainly isn't.

My car got stolen and turned out to be a write-off.
The claim advisor I was dealing with was not helpful nor on my side for things.
She would only EMAIL me after hours and would not return or answer any of my calls or questions.
Then they go on to quote my car low as can be and then tell me I can only use their two websites as comparables and denied most of my findings.
They did not make a stressful situation easier.
Customer service was great to deal with however the claims advisor and adjuster were a huge disappointment.
Communication is key. I never missed one payment for the 3 yrs I was insured with this company & in the end, they lost a loyal customer.

La pire assurance dans tout le Quebec, de tout point de vue:
1- prix très élevé
2- service super nul, moins que zéro
3- Manipulateur
4- Jamais du côté du client quand il s’agit de payer
La plus mauvaise expérience jamais vécue !!!!!
A ne jamais conseiller

After a no-fault accident, things went really well to the point where the body shop manager was surprised how well it was going as they were going to repair my car.
There was quite a delay due to parts not coming in and once repaired they realized that the harness wires had burned through and decided to write the car off.
That's where things started to unravel and it would take a couple of pages to explain what went on after that point.
Our claims advisor was nowhere to be found, nobody in the company knew where she was and why she wasn't getting back to us. When I talked to maybe the 10th person over a week's time, she tried to find out what happened to her claims advisor by contacting the claims advisors manager but could not get a hold of them either.
I found a number with DesJardins that was your last straw phone number that looks into the situation and tries to help you. Had to leave a message there also and no one ever got back to me.
I believe people working from home is a huge part of this problem but this company is so unorganized it's very hard to believe any company can run like this.
I am retired so the time is there to make at least 20 phone calls over a two-week timeframe and still no answers. Imagine somebody that is working full-time and has a busy life, the nightmare would be much worse than what I have now through.

They’ll increase your insurance every year they don’t care about your clean driving records they’ll always increase. 3 year with them paid over 15 thousand dollars for nothing.

I was in the hospital to come out and need to cancel insurance for a month. After being a loyal customer for nearly 6 years and paying a ridiculous amount because I had no other choice this company made 60k off me. When it finally went down I end up in the hospital for a month to be told it would take a month to get back to me to reinstate insurance. Every other time I needed something from them it was super fast and I was treated well. Now I’m told there’s a new law or rule that it takes a month. Not only was I told now I would pay a year upfront and no longer monthly. But my insurance that was 300$ a month would now be 18k a year and they couldn’t help me. Awful service awful company thieves and liars. I hope they go bankrupt ruining everyone’s lives, now the highest paying job I got in my life that requires a car I now have to quit thanks to a lot of ruined people's lives and making them have to work for minimum wage for the rest of their lives...

1 star is too generous
I got rare ended by a driver when I waiting for the red light, after the accident I hear sound when I drive, I took it to the shop and they found a broken piece. Insurance sent an adjuster to check, the advisor never reply emails and calls. 3 days later I received a 900 dollars chequeen with no explanation of what is covered to repair.
I called and again can't get hold of the advisor that was assigned to my case.
They told me the sound was caused by a previous accident which is not covered. I told them I have no previous accident hitting from that back. They then change the word to insurance does not cover rust damage.
I told them that the broken piece is the result of this collision it should be covered.
The guy was really rude and he said he is a manager. Finally, after 3 weeks of waiting someone gets back to me in such a rude manner...
I am so done with them.