Desjardins Insurance Auto Insurance Reviews

Hi, we have had a bad experience with Desjardins. My husband hit 12 point buck hit our car totalled our car lucky he was not hurt. Did they even ask we are still fighting to get our money? We have been there for over 20 years with many cars insured at this time... They still have not done anything except give my husband a headache. Husband went to the office and our agent was rude to us. We will be changing because this is so sad to pay the amount we do and no help from them! They offered us a sad amount but they took our money every month plus our houseboat and 4 wheeler are with them they might miss us but we will not miss them!

Terrible service for the one and only claim we made on a truck for our landscaping business. Minor damage to the tailgate of a Ford F150, they refused to cover because the accident occurred off-road while unloading material at the dump. Thousands of dollars wasted in ensuring trucks, trailers, general liability etc.
Run, don't walk from this option if you need insurance for vehicles or equipment for your business.

I've been a client of Desjardins Insurance (via The Personal owned by them) for over 15 years and insured my two cars and three properties there. Everything was fine until the first claim. My car got stolen six weeks ago, so I experienced the claim process firsthand. The claim advisor assigned to my case did not respond to my emails or voice messages. I don't know whether the failure to do his job is due to negligence, attitude, or incompetence or all three together. I tried to escalate the situation through the complaint process, but no one bothered to return my calls... Nothing was moving until, three weeks after I opened the claim, I managed to contact another claims advisor who took pity on me and decided to do the previous adjuster's job herself. She sent all the required forms, contacted Toyota Finance, and got the insurance check issued. Unfortunately, the management does nothing to address the faulty claims process or the escalation process.

The premium is high. The claim is bad. The claim department gives a lot of pressure on the car towing and storage fee. They only give 4 days car rental when the car is a total loss.

I had full coverage insurance and when I was in an accident who's the fault, not mine they still treat me like a criminal and have not yet been paid anything for my 2008 Lexus is250. Worst insurance ever!

I have been with Desjardins Insurance for many years and never had to make a claim. I also pay for "Valeur a neuf" which is supposed to restore your vehicle to a new one when in an accident. On June 12th of this year, I was rear-ended and they just finished repairs on my truck today (Oct 20th). When I picked up my truck the rear tail light was cracked and when I asked why it wasn't replaced they said it wasn't part of the accident, and refused to cover it. I would definitely stay away from this company they are thieves with a license.

Don't try to take their insurance they have different prices from month to month 🙄 😑 especially when you stop dealing with them... They'll take more payments even after you stop their insurance and they don't cooperate to answer your questions as they tell you they don't have time after calling and emailing for a long time... The worst management ever

Absolutely terrible customer service screwed me over twice and wouldn’t even take responsibility or fix it. Instead of trying to fix it they just cancel your policy. I’ve dealt with nothing but ignorance from them to. Will not ever recommend it.

I recommend don't take car insurance. If you go by the claim department they refuse some parts because they said this is not related to your accident
We often have to insure because we want to secure our car but they don't

Do not go to this insurance. Never use any of their preferred shops for a repair. I've had 2 horrible experiences both with the shops and with the claims adjuster. One shop was bytek VW Ottawa and another was fixauto 417 Nissan. With VW the job was so bad insurance ended up buying out my car. The one with fixauto they go through managers like crazy and do anything to avoid fixing poor work and make excuses and as for the insurance don't expect them to do their jobs. The guy I had would take months to get back to me. I had an accident in 2019 brand new car and was still trying to get problems resolved in 2021 and got to the point I said screw it and traded in my car. The dealer used the poor work against me when purchasing my vehicle. This company also goes back in your history 10 years. Save yourself the trouble and try something else...