Desjardins Insurance Auto Insurance Reviews

Desjardin (via its Certas Home and Auto Insurance company) Customer Service and Claims Adjusters are a joke, especially if you are a third-party victim from one of their retard drivers - which happened to us in this case. The representative who was supposed to help us, Zain, was a total joke as well. He was very unresponsive and utterly useless. Zero no reasons why this dude even has a job here since he clearly fails at it - making Desjardin already look worse than it already is currently.
Similar to other reviewers, they noted our car is a total loss after it was hit by one of their idiot driver clients who does not know how to drive in the winter in Alberta.
They came back to us with a poor valuation of our vehicle. The comparables they used were all super high mileage, not the same specs, nor looked taken care of either. Moreover, Desjardin was supposed to provide us with a car rental, which never happened via Enterprise as the provider couldn't give us a car due to a shortage in Calgary, AB. When we called Desjardin, they said it was our responsibility to call around other Enterprises in the city for a vehicle. The funny part, however, is that they already knew full well about the Enterprises' lack of rental vehicles situation as per our e-mail dealings with Zain. The guy just literally didn't want to call around and be responsible for overseeing the matter.
Essentially, they left us with no car rental, a poor buy-out appraisal for our lost car, and my fiancee who needs to seek medical treatment for her back and neck pain. While the description above applies to the vehicle property side, we are definitely hiring a lawyer for the medical claim settlement as this entire situation is terrible. I cannot imagine how their actual paying clients put up with this poor service and care. What a horrendous insurance provider. This provider seriously needs major reform, as well as employee retraining or removal of members who are obviously detrimental to its business and values - assuming it actually has values beyond profit realizations.

After five years of taking my money, here I came to a conclusion that if I knew how careless and unprofessional they were would never have spent a penny of my own to buy their service. What if your claim advisor never answers a phone during business hours, what if you had an accident and never was offered a rental car, and what if you had an injury but it takes weeks to get medical assistance.
Please if you are considering buying insurance go somewhere else.

They told me my cancellation fees were gonna be $364 yesterday and today in one day it went up... Now I have to pay 394... When I asked how do they calculate that - no explanation! 3 different agents... One of them - Chinese agent started shouting and swearing and being rude... No sense of customer relation and treatment... Bastard company! Don't deal with them... I hope due to this review they lose a lot of money...

Hi, we have had a bad experience with Desjardins. My husband hit 12 point buck hit our car totalled our car lucky he was not hurt. Did they even ask we are still fighting to get our money? We have been there for over 20 years with many cars insured at this time... They still have not done anything except give my husband a headache. Husband went to the office and our agent was rude to us. We will be changing because this is so sad to pay the amount we do and no help from them! They offered us a sad amount but they took our money every month plus our houseboat and 4 wheeler are with them they might miss us but we will not miss them!

Terrible service for the one and only claim we made on a truck for our landscaping business. Minor damage to the tailgate of a Ford F150, they refused to cover because the accident occurred off-road while unloading material at the dump. Thousands of dollars wasted in ensuring trucks, trailers, general liability etc.
Run, don't walk from this option if you need insurance for vehicles or equipment for your business.

I've been a client of Desjardins Insurance (via The Personal owned by them) for over 15 years and insured my two cars and three properties there. Everything was fine until the first claim. My car got stolen six weeks ago, so I experienced the claim process firsthand. The claim advisor assigned to my case did not respond to my emails or voice messages. I don't know whether the failure to do his job is due to negligence, attitude, or incompetence or all three together. I tried to escalate the situation through the complaint process, but no one bothered to return my calls... Nothing was moving until, three weeks after I opened the claim, I managed to contact another claims advisor who took pity on me and decided to do the previous adjuster's job herself. She sent all the required forms, contacted Toyota Finance, and got the insurance check issued. Unfortunately, the management does nothing to address the faulty claims process or the escalation process.

The premium is high. The claim is bad. The claim department gives a lot of pressure on the car towing and storage fee. They only give 4 days car rental when the car is a total loss.

I had full coverage insurance and when I was in an accident who's the fault, not mine they still treat me like a criminal and have not yet been paid anything for my 2008 Lexus is250. Worst insurance ever!

I have been with Desjardins Insurance for many years and never had to make a claim. I also pay for "Valeur a neuf" which is supposed to restore your vehicle to a new one when in an accident. On June 12th of this year, I was rear-ended and they just finished repairs on my truck today (Oct 20th). When I picked up my truck the rear tail light was cracked and when I asked why it wasn't replaced they said it wasn't part of the accident, and refused to cover it. I would definitely stay away from this company they are thieves with a license.

Don't try to take their insurance they have different prices from month to month 🙄 😑 especially when you stop dealing with them... They'll take more payments even after you stop their insurance and they don't cooperate to answer your questions as they tell you they don't have time after calling and emailing for a long time... The worst management ever