Desjardins Insurance Auto Insurance Reviews

I’d give this car insurance NO STARS!! So I cancelled with them on July 19th, 2021 the man I spoke with said I’ll have a payment coming out Aug 28 2021 of 57.02 now all of a sudden I have to pay 350$? They said I have to pay for the days missed which means. I have to pay for the services from July till September. September was the end date of my policy. I asked to see where in the policy it says this. But they said they can only show me the breakdown of the payments. I just don’t understand this, the billing department of this car insurance says there isn’t any cancellation fee at all. They are telling me different things. I feel like this is theft!!!

Insurance company backing down from their words. And not paying for the rental. Even after stating in the policy, they will cover. Gave me trouble even on not at-fault accident. Really bad experience I’ll have to pay 2k from my pocket just for rental.

I’ve been with Desjardins for 14 years and finally came to the realization they have been overcharging me on car insurance all these years! I can see why! Just type in “Desjardins class action” in Google and you’ll see how deplorable of a company they are. Worst customer service in the industry, policies are way overpriced, they don’t honour loyalty (I guess nobody does these days), claims team is probably rewarded for how many claims they figure out how to deny or pay less for. When you actually need them, they do their best not to help. Stay far away from. Go with anyone else but them. They are legal scam artists and cons!

Very bad experience and the customer care executives are not well trained. I spoke to one guy regarding my insurance payment and he was really rude and yelling at me. This is the way to treat the customers I don’t understand their attitude. They are just making money. I never recommend this place to anyone.

This is the worst company to get information about your billing amounts and cancellation information. No one can explain how these are calculated, agent, billing department or their complaint department. They like passing you I think in the hopes you go away. Their premiums are atrocious we have saved over $2000 by switching to another carrier.

Every year renewal, they treat their clients like ATM, even without any claims, and perfect record. I have switched to another company when they had raised my rate by 66 dollars for no reason. They just want your money. Stay away from them!!!

I have an open claim with them for 4 months now! They stopped paying for my rental and the storage and I have to pay it out of my pockets and nothing is solved yet!

Absolutely horrible experience!!!!
I would give zero stars if that was an option.
I have had exceptional service from previous insurance companies; however, Desjardin wins the prize for the worst insurance company (hands down).
I am speaking from my own experience here, but I have spent more of my time chasing down a decision on a claim. The adjuster (in my opinion) needs to seek employment in some other line of work.
You clearly do not know how to communicate, or for that matter make a decision. Reputable insurance companies do...I see why you work with Desjardin.

Currently, I am a customer and have had nothing but a terrible experience with them over and over... It is: - "oh please, hold while I transfer you..." then get the old hang-up experience. They are garbage how bad is it that I need to get authorization from them to pay them! Absolutely absurd...

I've had 2 claims while insured with Desjardins' auto insurance and let me tell you, I have never in my entire life had to deal with a company that has given me this many headaches and caused this much stress in my life.
On my first claim, I was lied to by an agent and told that I was NOT at fault only to find out 2 years later that I was at fault and that's why my rates went up!
On my second claim, Desjardins tried to take advantage of me by only paying me $7000 for a write-off. I fought with Desjardins for 3 months and I won. We settled at $8800. Wow! They made an $1800 mistake and it only took 3 months for them to admit it.
I say this as a warning do not insure your possessions with Desjardin, I highly suggest you pay the few bucks per month extra for a different insurance company that will have your back in your time of vulnerability.