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Desjardins Insurance Auto Insurance Reviews

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(259 reviews)
Desjardins Insurance
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

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Top negative trending topics ?

Agent/rep attitude
50.0%
Cancellation experience
27.8%
Agent/rep availability
22.2%
Agent/rep knowledge
22.2%
Rates competitiveness
22.2%
Agent/rep callbacks
16.7%
Claim - adjuster
16.7%
Claim - not-at-fault
16.7%
Rates at renewal
16.7%
Claim - denial
11.1%
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WORST CLAIM SERVICE EVER

by nancy on Jan 5, 2015
2 out of 5 stars

I had my car stolen December 5th. I have left several messages for my adjuster and then his supervisor. To date not one return call from either the adjuster or the supervisor. I have called again today and was advised to escalate the matter to another department and should receive a call-back within 24 hours. Thank god we do not have our home insurance with them.

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Review topics
Complaints/ombudsman