Intact Insurance Home Insurance Reviews

My home was damaged in a hail storm in 2020, Intact sent out an adjuster and they have been trying to settle my claim for 1,800 dollars (ridiculous). I was finally able to get an independent contractor out for a quote that did want me to sign a contract before giving me the quote. Intact now comes back with an almost 17,000 cash settlement… Which is still not right as many things have been denied from my claim but my 2 years deadline is fast approaching. Interesting how I was being pressured to settle at such a low amount initially.

It makes me very unhappy when I see Intact insurance in a TV commercial advertising their useless services. How they can do that if the service is so useless and heartless? Intact was my insurance for over 20 years and I find out after so many years the very hard way... As long you pay and no claims! So it happens that my house gets flooded because of bad weather my claim was rejected without any explanations! Intact is an abusive heartless industry they just want your money.
Never use this company!

Intact was my insurance for years. Once I set up a legitimate home business. My insurance was no longer accepted. They’ve made numerous errors and even reinstated my insurance after the original denied date. They missed lots of facts and are very uneducated when it comes to salon and spa services and what’s needed to be accepted. They’ve told several brokers different stories. Will not directly speak with me. Refusing a small business is not fair for small home-based when fully approved by the city I live in. The discrepancy is unfair when I first set it up two years ago. Some insurances accept and some don’t. How is one supposed to know this? Heartless industry and just wants your money.
Never use this company!
The stress this caused is extremely high.

Don't use Intact for home insurance! They don't follow regulations. Had literally 6 different people quit and take documents pertaining to my claim with them, and needed to keep coming back on the property to redo things they had done previously. The left-hand doesn't know what the right hand is doing. They were horrible to deal with. I will never recommend them. Scammers!!!

This is the 3rd denied claim from this thieving, lying company. When I complained about the poor quality of information or misinformation I was sent a legal form to complain about the company. They deny every household claim and yet charge thousands of dollars a year in fees. The insurance industry needs to be overhauled. This company needs to be reported to consumer protection and tell your MP that you have received this shotty treatment.
The undertrained staff do not know what they are talking about and led me into a very embarrassing and emotionally upsetting miscommunication of facts and then denied any responsibility. Did not apologize. I need a shower after dealing with these charlatans.
Gross, icky experience.

My elderly parents had Intact house insurance for quite some time. Three or four years ago they had their first claim, and then another last year. They just received a letter stating that Intact would no longer insure their house, and the insurance policy would be cancelled by the end of the month. How can a reputable company cancel a policy after only two legitimate claims, leaving an elderly couple in their 80’s find a new insurer?

Total 100% crooks. My next-door neighbour covered for hail & mine not! Why?????
Same insurance Intact. I’m 20 feet next door.

Terrible service from Intact while filing a claim. Agent preferred to send 4 inspectors and one engineer just to proof they were not responsible for wind damages to the my roof. Ridicules. In addition very disrespectful, she would not listen to my side like talking to a machine. She would just repeat one sentence over and over. Clearly she was not there to help a customer but rather to just proof her point. Bad CS. Needless to say I replaced the insurer for a trust worthy one.

HORRIBLE EXPERIENCE! I got a quote for $120 and they started to take out $250+, once I cancelled they took out another $200 "while it was cancelled". I was told I'd get a refund for the $200 and a refund for the months they over withdrawal, went back and forth for 6 months and got nowhere I had to call my bank and have them get my $200 back, as for the $250? Well, there was no refund I OWED THEM THEY SAID!!! Stay away from Intact and KTX broker, all they did was place blame on each other... No accountability at all!

I've called on three separate occasions and on every occasion, the CSRs are unable to locate my file and states that there is no profile created for me. I've gone through the process of providing all of the details, taking over an hour of my time in order to obtain a quote. The CSRs advised that I had to wait for the underwriters to get back to them and then they will send me an e-mail or call me. I never received a phone call or an e-mail. I called them back and again, my profile is not in the system. I did not want to start over again with another CSR. Obviously, my money is not good here at Intact Insurance and my business will never be with Intact Insurance. I would advise my family and friends to stay away from Intact Insurance. If obtaining a quote/estimate is this difficult, I could only imagine the claims process. I've never dealt with an insurance company that is this incapable.