Home Insurance Reviews
Intact Insurance Home Insurance Reviews
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(154 reviews)
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The absolute worst insurance company I have ever dealt with. Currently dealing with a basement flood claim and they have been horrendous and left my newly built house in complete shambles.
They have the worst customer service and adjuster. I have had the worst experience with this company for my claim and the most unprofessional and worst person working on my file. Please do not give your money to Intact.
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Played games up to and past the claim date, including lying. I was robbed. I feel Intact did it again. I have never felt safe in my home since. I spoke to a lawyer who deals with these horrible insurance claims. He told me they lied plenty. They made a way less-than-value offer. I accepted only because of bad health, low energy, and the upfront cost to go to court would have been too much. I am sure they count on this.
Very rude to customers that make a claim and take pride in denying claims. They are unfeeling to customers who suffer great tragedy and loss. Cold and unfeeling and love inflicting pain on the people who pay their salaries. Shame on you!
It’s been one week since my trailer fire and no one has contacted me…I’ve sent several emails and left phone messages... The worst experience of my life!
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We had a water line break in our basement so I called my local agent. They connected me to an Intact agent and they had a crew over within a few hours. The agent (Jenna) that helped us with our claim was fantastic! She followed up regularly. We were reimbursed promptly for the initial plumbing repairs to our water line break. No complaints from this customer!
My condo unit was seriously damaged by a visitor of my tenant. A sprinkler was broken which resulted in a flood damaging a lot of other suites in the building. INTACT communicated seamlessly with the insurer and me. I’m very satisfied with their service. I’m in Vancouver BC.
Our house was broken in and robbed. The adjusters and other Intact team members were responsive, understanding, caring, and very helpful. The claim was resolved professionally and in a timely manner. We're very thankful to the Intact team.
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I had a sink water supply line burst on October 5th, 2019. Despite being home at the time and catching it fairly quickly, the water ran down through the main floor below and then into the basement. After dealing with the emergency, walls were opened up and dried for about a week. We continued living in our home (family of 4) with only 1 working bathroom until Dec 1st when we moved out to a local hotel for 7 weeks. I had a local restoration company deal with the emergency and demo and then I took the "payout" option to hire my own contractors to put everything back together. I was very happy with Intact and my claims representative was fantastic. I recommend patience initially as it takes time for everything to get sorted out. Once things got going, it went very smoothly. I also recommend paying a bit extra in your policy to have "Claims Advantage" which protects your first claim from increases. Glad we had that!
We have never had such a bad experience with a service provider.
We have been with Intact Insurance for years! Never had a problem with them until we made a claim.
What others say is true. They completely stonewall you. They do not respond to emails. They lie to you about what and when they will act.
Once in this ugly situation, we learn from neighbours and others that they too have and continue to have terrible problems with their claims. People whose homes remain uninhabitable due to inaction by Intact.
We have investigated suing Intact but our lawyer says that will only make it worse! He says they will cease all actions until your case is concluded which could take years.
Do yourself a favour. NEVER EVER INSURE WITH INTACT‼️